PriceLabs is offering an exciting opportunity for recent graduates and early-career professionals through its remote Graduate Programme Associate Jobs. This role is designed to help you launch your career in the fast-growing SaaS industry while working in a global environment. As the first point of contact for customers, you’ll play a critical role in helping them succeed, all while developing your own technical and communication skills. If you’re empathetic, analytical, and eager to grow into roles in Data Science, Sales, or Marketing, this is the perfect place to begin your journey.
Company Overview
Founded in 2014 and headquartered in Chicago, PriceLabs is a leading revenue management solution for the short-term rental and hospitality industry. With a powerful suite of tools, PriceLabs helps customers optimize pricing based on real-time market data and custom automation rules. The platform currently prices over 450,000 listings across 150+ countries, serving more than 55,000 customers globally. PriceLabs has earned multiple industry awards including The Shortyz and SaasBoomi and is backed by a globally remote team of 220+ professionals from over 15 countries. With strong values, a product-led growth strategy, and an inclusive remote-first culture, PriceLabs is the ideal launchpad for a fulfilling tech career.
Job Details
- Position: Graduate Programme Associate
- Location: Work from Home (Remote – PAN India preferred cities)
- Qualification: Any Graduate
- Experience: 0–1 year
- Employment Type: Full-Time
- Shift: Night Shift (6 PM – 2:30 AM IST, 5 days/week)
- Salary: Up to ₹5 LPA
Roles and Responsibilities
As a Graduate Programme Associate, you’ll be responsible for supporting customer success and ensuring that clients receive timely and accurate support for their issues.
Key Responsibilities
- Own customer issues from report to resolution, ensuring satisfaction
- Conduct product walkthroughs and provide clear solutions to user queries
- Troubleshoot technical issues and identify data-driven resolutions
- Respond promptly via email, phone, or live video calls
- Keep accurate records and maintain complete case documentation
- Set new service benchmarks by going above and beyond to help users
Eligibility Criteria
Educational Qualification
- Any graduate from a recognized university
Experience Required
- 0–1 year of experience, preferably in a support or startup environment
Technical & Soft Skills
- Proficiency in Microsoft Excel, PowerPoint, and basic database concepts
- Basic knowledge of SQL or experience with querying databases
- Strong communication and interpersonal skills
- Customer-centric mindset with high levels of empathy and patience
- Familiarity with support software like Zohodesk is a plus
Salary and Benefits
- Compensation: Up to ₹5 LPA based on performance and experience
- Remote Work: Work from anywhere in India
- Career Growth: Opportunity to move into Data Science, Sales, or Marketing roles
- Global Exposure: Collaborate with teams across 15+ countries
- Diverse Team: Work with 220+ professionals and 36% gender diversity
- Product Impact: Support thousands of customers with a product loved worldwide
Work Model
- Type: Full-Time
- Shift: Night Shift (6 PM to 2:30 AM IST)
- Location: Remote (Preferred cities: Pune, Mumbai, Bangalore, Delhi, Gurugram, Chennai, Hyderabad, Goa)
- Schedule: Any 5 days/week
Application Process
To apply for the Graduate Programme Associate Jobs at PriceLabs, follow these steps:
- Visit the PriceLabs Careers Page
- Open the Graduate Programme Associate listing
- Fill in your details and submit the online form
- Watch out for an email from the team regarding next steps
- Check spam folder if you don’t receive any update in 5–7 days
Selection Process
Candidates applying for the Graduate Programme Associate Jobs will be evaluated through the following steps:
- Profile Review – Based on application form and resume
- Initial Screening – Shortlisting based on skills and alignment with the role
- Assessment Task – May include customer scenario-based responses
- Final Interview – Discussion with team leaders and managers
Apply Now
PriceLabs is offering one of the most unique Graduate Programme Associate Jobs in the SaaS space. This is your chance to start your career in a fast-paced, global company while learning and growing across multiple teams. If you’re a quick learner, problem solver, and ready for night shift work from home, this is the role for you.
Apply Link: PriceLabs Graduate Programme Associate Role
Explore a wide range of 12th pass jobs that offer great pay without requiring a college degree.
Important Notice
- PriceLabs is an equal opportunity employer
- The company does not charge any fees during the hiring process
- Candidates are encouraged to submit genuine responses and avoid using AI tools during applications
Tips for Job Seekers
- Practice SQL Basics – Knowing how to run queries is a great advantage
- Focus on Customer Scenarios – Prepare for case questions and user interactions
- Polish Communication Skills – Especially for night shift, video call-based support
- Review SaaS Concepts – Understand B2B products and value delivery
- Be Honest in the Form – Avoid AI-generated content; show your personality
Conclusion
The Graduate Programme Associate Jobs at PriceLabs are designed for enthusiastic graduates ready to take the first step into the SaaS and customer success world. With remote flexibility, strong mentorship, and real career growth opportunities, this role sets you up for long-term success. Apply now and become a part of PriceLabs’ global team driving impact every day.
FAQS
What is the PriceLabs Graduate Programme Associate role?
The Graduate Programme Associate at PriceLabs is an entry-level, full-time remote position designed for recent graduates. In this role, you’ll be the first point of contact for customers, assisting them with product-related queries and issues. It’s an excellent opportunity to gain hands-on experience in the SaaS industry while developing technical and communication skills. The position offers exposure to various departments, paving the way for future roles in Data Science, Sales, or Marketing.
What are the key responsibilities of this role?
As a Graduate Programme Associate, your primary duties include owning customer issues from report to resolution, conducting product walkthroughs, and providing clear solutions to user queries. You’ll troubleshoot technical issues, respond promptly via email, phone, or live video calls, and maintain accurate case documentation. Your role is crucial in ensuring customer satisfaction and success. This hands-on experience will enhance your problem-solving and communication skills.
What qualifications are required to apply?
Candidates should possess a bachelor’s degree from a recognized university. While prior experience in a support or startup environment is advantageous, it’s not mandatory. The role is ideal for recent graduates or individuals with up to one year of experience. A strong analytical background and proficiency in tools like Microsoft Excel and basic SQL are beneficial.
What technical and soft skills are expected?
Applicants should have proficiency in Microsoft Excel, PowerPoint, and basic database concepts. Familiarity with SQL or experience querying databases is a plus. Strong communication and interpersonal skills are essential, along with a customer-centric mindset, empathy, and patience. Experience with support software like Zohodesk is advantageous.
What is the salary and compensation structure?
The role offers a competitive salary of up to ₹5 LPA, depending on performance and experience. As a full-time position, it includes standard benefits associated with employment. Employees also gain access to PriceLabs’ remote work culture and global team collaborations. Performance-based incentives may be available, rewarding high-performing individuals.
What are the working hours and shift details?
This is a night shift role, with working hours from 6 PM to 2:30 AM IST. Employees are expected to work five days a week, with the specific days determined based on team requirements. The night shift aligns with PriceLabs’ global customer base, ensuring timely support across different time zones. Flexibility and adaptability to this schedule are essential.
Is the position remote, and are there preferred locations?
Yes, the Graduate Programme Associate role is fully remote, allowing candidates to work from anywhere in India. However, PriceLabs has a preference for applicants residing in cities like Pune, Mumbai, Bangalore, Delhi, Gurugram, Chennai, Hyderabad, and Goa. This preference may be due to team distributions or logistical considerations. Regardless, remote work flexibility is a core aspect of the role.
What does the application process entail?
To apply, visit the PriceLabs Careers Page and locate the Graduate Programme Associate listing. Fill in the required details and submit your resume through the online form. Shortlisted candidates will be contacted via email for further assessments and interviews. Ensure to check your spam folder if you don’t receive an update within 5–7 days.
What is the selection process for this role?
The selection process involves multiple stages: initial profile review based on your application and resume, followed by a screening to assess skills and role alignment. Candidates may be given an assessment task, potentially involving customer scenario-based responses. The final stage includes an interview with team leaders and managers. Successful candidates will receive an offer and onboarding details.
Are there opportunities for career growth within PriceLabs?
Absolutely. The Graduate Programme Associate role serves as a stepping stone to various departments within PriceLabs, including Data Science, Sales, and Marketing. High-performing individuals have the chance to transition into these areas, leveraging the skills and experiences gained during the program. PriceLabs supports internal mobility and career development.
What kind of training and mentorship is provided?
PriceLabs offers comprehensive training to familiarize new hires with their products, industry dynamics, and best practices in revenue management. Employees receive mentorship from experienced team members, ensuring continuous learning and professional growth. Regular feedback sessions and knowledge-sharing initiatives are integral to the company’s culture. This supportive environment fosters skill enhancement and confidence.
What makes this role suitable for fresh graduates?
The Graduate Programme Associate role is tailored for recent graduates, providing them with real-world experience in the SaaS industry. It offers exposure to customer interactions, technical problem-solving, and cross-functional collaborations. The role’s structure allows for skill development in a supportive environment, making it an ideal starting point for a tech career. Furthermore, the potential for internal mobility adds to its appeal.
What is PriceLabs’ company culture like?
PriceLabs fosters a remote-first, inclusive, and collaborative work environment. With a diverse team spread across 15+ countries, the company emphasizes open communication, empowerment, and a shared focus on customer success. Employees are encouraged to take ownership of their work, contribute ideas, and grow professionally within the organization. The culture promotes work-life balance and continuous learning.
Are there any specific tools or software I should be familiar with?
Familiarity with Microsoft Excel, PowerPoint, and basic SQL is beneficial for this role. Experience with customer support software like Zohodesk can also be advantageous. While not mandatory, proficiency in these tools can enhance your efficiency and effectiveness in handling customer queries and data analysis tasks. Continuous learning and adaptability to new tools are encouraged.
How can I prepare for the interview process?
To prepare, focus on strengthening your understanding of SQL basics, customer service scenarios, and communication skills. Review common interview questions related to problem-solving and customer interactions. Familiarize yourself with PriceLabs’ products and the SaaS industry. Demonstrating a proactive attitude and a willingness to learn will be beneficial during the interview process.