Looking to start a promising career in tech without needing prior experience? Kyndryl is offering an excellent opportunity for individuals eager to work in customer support and build a future in IT. This is your chance to explore Kyndryl Customer Service Representative Jobs in a fast-growing company where learning, development, and career mobility are core values. Whether you’re a fresher or have a bit of experience, this role provides the training and exposure to launch your professional journey the right way.
About the Company
Kyndryl is the world’s largest IT infrastructure services provider, supporting thousands of enterprises across 60+ countries. With a strong foundation in innovation, inclusivity, and technology transformation, Kyndryl helps businesses modernize mission-critical systems. The company thrives on creating a workplace that supports both professional and personal growth. At Kyndryl, your career is not just about a role—it’s about creating long-term value for yourself and your community.
Job Overview
Role: Customer Service Representative
Locations: Bangalore and Hyderabad
Job Type: Full-time
Mode: In-Person (Hybrid Work Model)
Experience Required: 0–1 year
Education: Any Graduate
Salary Range: Up to ₹8 LPA
Position Description
The Kyndryl Customer Service Representative at Kyndryl is a client-facing role designed for those who love solving problems and helping people. This role is not about technical expertise—it’s about having strong communication skills and a helpful attitude. You will support customers using voice, chat, and email channels, helping them troubleshoot basic tech-related issues and guiding them toward effective solutions. This is a perfect entry-level position for candidates interested in the IT industry.
Job Responsibilities
Key Duties
- Handle customer inquiries through multiple channels such as voice, chat, and email
- Troubleshoot and resolve basic Windows 10 issues
- Maintain accurate case logs and support documentation
- Provide high-quality customer service with empathy and patience
- Coordinate with back-end teams to manage and resolve escalations
Skill Building
- Learn to use Microsoft 365 apps, especially Excel and Outlook
- Get certified in leading platforms such as Azure, Google Cloud, or Microsoft
- Interact with different teams and functions to explore future career paths
- Benefit from mentorship opportunities and real-time learning experiences
Eligibility Requirements
1) Minimum Educational Qualification
- A bachelor’s degree in any discipline from a recognized university
- Open to freshers and candidates with up to 1 year of experience
2) Required Skills
- Excellent communication in English (both spoken and written)
- Basic knowledge of computer systems and Windows OS
- Willingness to work in rotational/night shifts
- Adaptability to chat and voice processes
- Eagerness to learn and contribute to a team environment
3) Preferred Skills
- Prior customer support or help desk experience
- Familiarity with Mac or Linux operating systems
- Ability to adapt communication based on customer needs
- Understanding of basic troubleshooting and problem-solving
Salary and Benefits
- Competitive salary up to ₹8 LPA
- Employee wellness and healthcare programs
- Learning platforms and certification support (Microsoft, AWS, Google, etc.)
- Opportunities to volunteer and support community programs
- Career growth with internal job mobility
- Mentorship, training, and continuous learning support
Work Structure
- Hybrid working model with in-office presence required
- Locations: Bangalore or Hyderabad
- Collaborative and inclusive work culture
- Structured onboarding and training provided by senior professionals
Application Process
Follow these simple steps to apply:
- Visit the official Kyndryl Careers page
- Search for Job Requisition ID: R-38238
- Click on “Customer Service Representative” role
- Fill in your details and upload your resume
- Submit your application before the deadline
Referral Tip: Know someone at Kyndryl? Select ‘Employee Referral’ while applying and enter your contact’s Kyndryl email for better chances of selection.
Hiring Stages
The selection process for Customer Service Representative Jobs at Kyndryl typically includes:
- Resume screening for communication and customer service traits
- HR interview to evaluate soft skills and flexibility
- Technical round (basic troubleshooting and customer handling)
- Final interview with team leads or hiring managers
Apply Now
This is your chance to join one of the most respected names in the IT industry. Whether you’re a recent graduate or someone looking to switch careers, this opportunity offers valuable exposure, training, and growth.
Apply Link – Kyndryl Customer Service Representative Jobs
Conclusion
Kyndryl Customer Service Representative Jobs are more than just a job—they’re a springboard for a thriving career in tech. With no technical experience required, this role is ideal for those who are eager to learn, grow, and be part of a supportive, global organization. Apply today, and start your journey toward a dynamic and fulfilling career with Kyndryl.
Tips for Aspiring Candidates
1) Enhance Your Resume
List any internships, volunteering, or campus responsibilities where you demonstrated communication or problem-solving. Highlight adaptability and willingness to learn.
2) Prepare for Communication Rounds
Practice speaking clearly and confidently. You might be asked how you would handle a frustrated customer or resolve a common IT issue.
3) Understand the Role
This role is not just about tech—it’s about empathy and responsiveness. Review basic Windows functions and read up on how customer service roles work in the IT industry.
4) Show Eagerness
During interviews, express your interest in certifications and long-term growth. Kyndryl values employees who invest in their own learning journey.