Build your career with American Express as a Customer Service Analyst in Gurugram. This hybrid role offers up to 8 LPA, global exposure, and the chance to deliver exceptional service while growing in a customer-focused culture.
Discover American Express
- Role: Customer Service Analyst
- Location: Gurugram, Haryana, India
- Work Type: Hybrid
- Qualification: Any Graduate
- Salary: Up to ₹8 LPA
Why Join American Express
American Express is a global leader in financial services, trusted by millions worldwide. The company is known for its focus on innovation, integrity, and customer excellence. With a people-first culture, it offers an inclusive workplace that encourages growth and development.
Your Key Contributions
- Manage card member account maintenance, reconciliation, and refund evaluations to ensure accuracy and prevent financial risks.
- Handle customer queries related to balances, statements, APRs, and abandoned property claims with professionalism and timeliness.
- Process customer requests via email, fax, and internal case systems while meeting defined SLAs.
- Collaborate with merchant teams and business partners to drive operational goals and improve service delivery.
- Track, analyze, and report on key metrics to optimize performance and support business strategies.
- Provide accurate, timely resolutions while maintaining compliance with quality and regulatory standards.
- Recommend process enhancements by identifying workflow gaps and customer needs.
- Support new initiatives, cross-functional projects, and contribute to continuous improvement efforts
Are You Eligible?
- Graduates from any stream with strong communication and client-facing skills
- 0–2 years of experience in customer service or corporate support roles (preferred)
- Applicants with solid organizational skills and customer-first approach
- Individuals willing to work in a dynamic, high-performance environment
- Candidates located in or willing to relocate to Gurugram
Important Skills
- Excellent written and verbal communication skills
- Strong analytical, decision-making, and problem-solving abilities
- Familiarity with MS Office Suite (Outlook, Word, Excel)
- Team player with strong interpersonal and relationship management skills
- Capable of multitasking and prioritizing tasks effectively
- Commitment to delivering top-tier customer service
Good to Have
- Prior experience in B2B or corporate customer servicing
- Familiarity with compliance and account documentation processes
- Self-motivated with a desire to grow and evolve within the organization
- Ability to manage client escalations tactfully and professionally
Employee Rewards
- Competitive base salary with performance-based bonus
- Comprehensive health insurance (medical, dental, vision, disability)
- Paid parental leave and mental wellness programs
- Hybrid work model with flexible scheduling options
- Retirement and financial planning support
- Career development programs, internal mobility, and upskilling
- Access to wellness centers and counseling resources
Way of Working
This is a hybrid role based in Gurugram, allowing a balance of on-site collaboration and remote flexibility. Candidates should be open to rotational shifts based on business requirements.
Quick Apply Guide
Interested candidates can apply online through the official American Express careers page. Fill in the application form, upload your updated resume, and ensure all details are accurate. Selected applicants will be contacted via email or phone for the next steps.
From Test to Offer
- Online assessment to test skills and aptitude
- HR interview for basic screening
- Functional/technical interview to check job fit
- Final round with manager or panel before offer
Apply Link – American Express Customer Service Analyst Jobs
Life at American Express
By applying for Customer Service Analyst Jobs at American Express, you’re not just applying for a role you’re stepping into a mission-driven culture that invests in your success. You’ll collaborate with experienced professionals, solve real-world challenges, and have the chance to grow within one of the world’s most trusted brands.
Pro Tips for American Express Applicants
1) Showcase Communication Strengths – This role demands effective verbal and written communication.
2) Understand Customer Expectations – Align your responses with customer-first thinking.
3) Demonstrate Ownership – Share examples where you resolved issues independently.
4) Mention Analytical Skills – Highlight any past roles involving documentation or data review.
5) Stay Professional – Maintain a customer-centric tone during interviews.
Please Note
This role requires flexibility to work in rotational shifts and a hybrid model based in Gurugram. Candidates must possess strong communication and problem-solving skills to handle high-value corporate clients. Ensure your resume reflects relevant customer service experience and technical proficiency before applying.