Explore a rewarding career with one of the world’s most iconic financial institutions through Customer Service Analyst Jobs at American Express in Gurugram. This hybrid opportunity invites skilled communicators and customer-centric professionals to deliver excellence while being part of a globally respected service-driven culture. With a salary package of up to 8 LPA, it’s a great role for candidates who are passionate about solving problems and building client relationships.
About American Express
American Express (NYSE: AXP) is a globally recognized financial services company known for delivering extraordinary service to millions of customers. With an unwavering commitment to innovation, integrity, and customer satisfaction, American Express is at the forefront of redefining the future of payments and digital financial services. As a company that puts its people first, you’ll be part of a diverse, inclusive, and collaborative environment that supports your growth and personal goals.
Job Overview
- Role: Customer Service Analyst – T2-II
- Location: Gurugram, Haryana, India
- Work Type: Hybrid
- Qualification: Any Graduate
- Salary: Up to ₹8 LPA
Key Responsibilities
- Handle customer inquiries and corporate account servicing efficiently
- Maintain strong SLAs across quality, productivity, and compliance metrics
- Resolve client queries with a focus on first contact resolution
- Work directly with program administrators and account managers
- Update and manage customer records and hierarchy modifications
- Escalate complex issues to the senior team when required
- Participate actively in business change initiatives and corporate objectives
- Uphold American Express’s Blue Box values in all client engagements
Who Can Apply?
- Graduates from any stream with strong communication and client-facing skills
- 0–2 years of experience in customer service or corporate support roles (preferred)
- Applicants with solid organizational skills and customer-first approach
- Individuals willing to work in a dynamic, high-performance environment
- Candidates located in or willing to relocate to Gurugram
Essential Skills
- Excellent written and verbal communication skills
- Strong analytical, decision-making, and problem-solving abilities
- Familiarity with MS Office Suite (Outlook, Word, Excel)
- Team player with strong interpersonal and relationship management skills
- Capable of multitasking and prioritizing tasks effectively
- Commitment to delivering top-tier customer service
Preferred Attributes
- Prior experience in B2B or corporate customer servicing
- Familiarity with compliance and account documentation processes
- Self-motivated with a desire to grow and evolve within the organization
- Ability to manage client escalations tactfully and professionally
Benefits and Perks
- Competitive base salary with performance-based bonus
- Comprehensive health insurance (medical, dental, vision, disability)
- Paid parental leave and mental wellness programs
- Hybrid work model with flexible scheduling options
- Retirement and financial planning support
- Career development programs, internal mobility, and upskilling
- Access to wellness centers and counseling resources
Work Model
This is a hybrid role based in Gurugram, allowing a balance of on-site collaboration and remote flexibility. Candidates should be open to rotational shifts based on business requirements.
Application Process
Interested candidates should submit their application through the official career portal. Shortlisted applicants will be contacted for assessments and virtual interviews. Ensure your resume highlights relevant skills and aligns with customer service expertise.
Apply Link – American Express Customer Service Analyst Jobs
Why Join American Express?
By applying for Customer Service Analyst Jobs at American Express, you’re not just applying for a role—you’re stepping into a mission-driven culture that invests in your success. You’ll collaborate with experienced professionals, solve real-world challenges, and have the chance to grow within one of the world’s most trusted brands.
Tips for Applicants
1) Showcase Communication Strengths – This role demands effective verbal and written communication.
2) Understand Customer Expectations – Align your responses with customer-first thinking.
3) Demonstrate Ownership – Share examples where you resolved issues independently.
4) Mention Analytical Skills – Highlight any past roles involving documentation or data review.
5) Stay Professional – Maintain a customer-centric tone during interviews.