SBI Card is hiring for the Marketing Operations Executive role in Gurugram. This is an exciting opportunity for graduates passionate about customer service, campaign operations, and digital finance. The SBI Card Marketing Operations Executive Jobs offer a dynamic work environment, excellent benefits, and long-term career growth. Apply now and be part of one of India’s leading credit card issuers.
Job Details
Role: Marketing Operations Executive
Location: Gurugram, Haryana (Work From Office)
Job Type: Full Time
Qualification: Any Graduate
Experience Required: Fresher/Experienced
Industry: Financial Services / Credit Cards
Salary: Up to ₹5 LPA
Company Overview
SBI Card is one of India’s leading credit card issuers, dedicated to transforming the payment experience through innovative, secure, and user-friendly financial solutions. Backed by the trust of the State Bank of India, the company combines strong financial expertise with cutting-edge technology to serve a wide range of customer needs.
With a strong emphasis on digital transformation, SBI Card not only enhances the customer experience but also provides a dynamic and growth-oriented work environment for its employees. The company is committed to building a diverse and inclusive workplace, where every individual is valued and offered equal opportunities for advancement.
Known for its culture of collaboration, respect, and continuous learning, SBI Card empowers its teams to thrive in a supportive ecosystem that encourages both personal and professional development.
Role & Responsibilities
As part of the SBI Card Marketing Operations Executive Jobs, you will handle campaign processing, customer escalations, and operational excellence.
1) Customer Offer & Campaign Fulfillment
- Process cashback, reward points, surcharge waivers, and voucher issuance
- Support marketing in communication and offer fulfillment
- Ensure timely resolution of customer service deficiencies
2) Complaint Handling & Resolution
- Resolve customer complaints and service escalations within SOP guidelines
- Follow timelines strictly while ensuring accuracy and quality standards
- Coordinate with cross-functional teams for resolution
3) Performance Monitoring & Compliance
- Track and analyze MIS data (TAT, Inventory, Submission reports)
- Identify repeat complaints and work to reduce recurrence
- Ensure full compliance with company policies and documentation standards
4) Process Improvement & Team Support
- Suggest improvements to minimize complaints and enhance customer experience
- Act as a checker or backup for critical team processes
- Undertake assignments given by reporting managers and document procedures
Eligibility Criteria
- Graduation in any discipline from a recognized university
- Good verbal and written communication skills
- Analytical thinking and process orientation
- Understanding of the credit card industry and campaign operations preferred
- Knowledge of marketing campaigns, rewards programs, and complaint handling
Salary Details
Competitive salary up to ₹5 LPA: Selected candidates for SBI Card Marketing Operations Executive roles can expect a package of up to ₹5 Lakhs per annum, depending on their qualifications, skills, and interview performance.
Work Model
- Full-time, Work From Office role: This is a permanent, in-office position with no remote or hybrid options.
- Location: SBI Card Gurugram Headquarters (DLF Cyber City): The role is based at the company’s main office, offering exposure to dynamic teams and corporate functions.
Application Process
1. Apply online through the official portal: Interested candidates must submit their application via the SBI Card career website or authorized job portals.
2. Shortlisted candidates will be notified via email/phone: If your profile matches the role, you will be contacted for the next steps.
3. Interviews will include functional assessments and HR discussions: The selection process evaluates both your domain expertise and cultural fit.
Selection Process
The hiring process involves:
1. Online Application Submission: The process begins with submitting your resume and details through the official career portal.
2. Shortlisting based on profile: The recruitment team will evaluate your experience and skills to determine if you’re a good fit for the role.
3. Functional Interview: This round focuses on your knowledge of marketing operations, tools, and real-world execution capabilities.
4. HR Round: Discussion around compensation, workplace expectations, and your fit within the SBI Card culture.
5. Final Offer: Selected candidates will receive the offer letter along with onboarding instructions.
Apply Now
Don’t miss out on this exciting opportunity! Join SBI Card and become a part of the future of digital payments. SBI Card Marketing Operations Executive Jobs are designed for individuals who are organized, analytical, and customer-centric.
Apply Link: SBI Card Marketing Operations Executive Jobs
Conclusion
The SBI Card Marketing Operations Executive Jobs offer a great career path for graduates looking to enter the financial services sector. With a balanced work culture, inclusive policies, and ample learning opportunities, SBI Card provides a supportive environment to grow and thrive. Apply now and be a part of the digital revolution in India’s credit card industry.
Tips for Job Seekers
1. Review your understanding of customer support and campaign operations: Refresh your knowledge about handling customer queries, supporting marketing campaigns, and managing operational tasks.
2. Highlight your communication and problem-solving skills in your resume: Showcase your ability to handle queries, resolve issues efficiently, and maintain clear communication across teams.
3. Research about SBI Card’s mission and digital initiatives: Understanding the company’s goals, values, and ongoing digital transformation will help you align your answers with their expectations.
4. Be ready to discuss scenarios of complaint resolution in interviews: Prepare real-life examples where you resolved customer complaints, managed escalations, or improved user satisfaction.
5. Maintain a professional and positive attitude throughout the hiring process: From the application to the final interview, stay confident, polite, and focused on presenting your strengths.
FAQs
What are SBI Card Marketing Operations Executive Jobs?
These roles focus on executing marketing campaigns, managing customer reward processes, and handling service-related queries in a credit card operations environment. The goal is to support smooth campaign execution and enhance customer satisfaction.
Where are SBI Card Marketing Operations Executive Jobs located?
The position is based in Gurugram, Haryana, and follows a Work From Office model. Candidates must be able to work on-site full-time during standard business hours.
Is prior work experience necessary for this role?
No, both freshers and experienced candidates can apply. SBI Card welcomes graduates with strong communication and problem-solving abilities, even without prior corporate experience.
What is the offered salary for this position?
The salary can go up to ₹5 LPA, depending on the candidate’s educational background, skill set, and performance during the interview. Additional benefits and allowances may also be offered.
What qualifications are required?
A graduate degree in any discipline is required. Candidates from commerce, business, or marketing backgrounds may have an added advantage but it’s not mandatory.
What kind of work is involved in this role?
The job includes campaign processing, customer query resolution, handling reward fulfillment, and ensuring compliance with operational guidelines. It also involves working closely with internal teams for smooth execution.
Does SBI Card offer training for freshers?
Yes, SBI Card provides structured training programs, including process orientation, system training, and on-the-job mentorship to help new joiners ramp up quickly.
Is this a permanent job or a contract role?
This is a full-time, permanent position with long-term employment benefits and career growth opportunities within the SBI Card ecosystem.
What benefits are offered to employees?
Employees receive health insurance, wellness programs, performance rewards, and access to an inclusive work environment. SBI Card also offers paid leave, employee engagement activities, and career advancement support.
What skills are important for this job?
Key skills include strong verbal and written communication, analytical thinking, attention to detail, and the ability to follow processes and manage timelines efficiently.
How long is the recruitment process?
The recruitment process typically involves 2–3 rounds, including resume screening, HR interaction, and a final discussion. The timeline may vary, but most candidates hear back within a few weeks.
How do I apply for SBI Card Marketing Operations Executive Jobs?
You can apply by clicking on the official Apply Now link provided in the job listing. Ensure your resume highlights any academic projects, internships, or skills related to operations or customer service for better visibility.