Are you looking to build a rewarding career in the financial services industry? SBI Card is hiring for the Marketing Operations Executive role in Gurugram. This is an exciting opportunity for graduates passionate about customer service, campaign operations, and digital finance. The SBI Card Marketing Operations Executive Jobs offer a dynamic work environment, excellent benefits, and long-term career growth. Apply now and be part of one of India’s leading credit card issuers.
Company Overview
SBI Card is a top credit card provider in India, committed to simplifying lives through innovative payment solutions. With a focus on digital transformation, SBI Card offers rewarding experiences to customers and employees alike. The company promotes a diverse and inclusive workplace, providing equal opportunities to all, and is known for fostering a culture of collaboration, respect, and career development.
Job Details
Role: Marketing Operations Executive
Location: Gurugram, Haryana (Work From Office)
Job Type: Full Time
Qualification: Any Graduate
Experience Required: Fresher/Experienced
Industry: Financial Services / Credit Cards
Salary: Up to ₹5 LPA
Role & Responsibilities
As part of the SBI Card Marketing Operations Executive Jobs, you will handle campaign processing, customer escalations, and operational excellence.
1) Customer Offer & Campaign Fulfillment
- Process cashback, reward points, surcharge waivers, and voucher issuance
- Support marketing in communication and offer fulfillment
- Ensure timely resolution of customer service deficiencies
2) Complaint Handling & Resolution
- Resolve customer complaints and service escalations within SOP guidelines
- Follow timelines strictly while ensuring accuracy and quality standards
- Coordinate with cross-functional teams for resolution
3) Performance Monitoring & Compliance
- Track and analyze MIS data (TAT, Inventory, Submission reports)
- Identify repeat complaints and work to reduce recurrence
- Ensure full compliance with company policies and documentation standards
4) Process Improvement & Team Support
- Suggest improvements to minimize complaints and enhance customer experience
- Act as a checker or backup for critical team processes
- Undertake assignments given by reporting managers and document procedures
Eligibility Criteria
- Graduation in any discipline from a recognized university
- Good verbal and written communication skills
- Analytical thinking and process orientation
- Understanding of the credit card industry and campaign operations preferred
- Knowledge of marketing campaigns, rewards programs, and complaint handling
Salary Details
Selected candidates for SBI Card Marketing Operations Executive Jobs will receive a competitive salary package of up to ₹5 LPA based on qualifications and interview performance.
Work Model
This is a full-time Work From Office role based at SBI Card’s Gurugram headquarters (DLF Cyber City).
Application Process
- Apply online through the official portal
- Shortlisted candidates will be notified via email/phone
- Interviews will include functional assessments and HR discussions
Selection Process
The hiring process involves:
- Online Application Submission
- Shortlisting based on profile
- Functional Interview
- HR Round
- Final Offer
Apply Now
Don’t miss out on this exciting opportunity! Join SBI Card and become a part of the future of digital payments. SBI Card Marketing Operations Executive Jobs are designed for individuals who are organized, analytical, and customer-centric.
Apply Link: SBI Card Marketing Operations Executive Jobs
Conclusion
The SBI Card Marketing Operations Executive Jobs offer a great career path for graduates looking to enter the financial services sector. With a balanced work culture, inclusive policies, and ample learning opportunities, SBI Card provides a supportive environment to grow and thrive. Apply now and be a part of the digital revolution in India’s credit card industry.
Tips for Job Seekers
- Review your understanding of customer support and campaign operations
- Highlight your communication and problem-solving skills in your resume
- Research about SBI Card’s mission and digital initiatives
- Be ready to discuss scenarios of complaint resolution in interviews
- Maintain a professional and positive attitude throughout the hiring process
FAQs
What are SBI Card Marketing Operations Executive Jobs?
These roles involve handling customer rewards, marketing campaign processing, and resolving service-related complaints in a credit card environment.
Where are SBI Card Marketing Operations Executive Jobs located?
These jobs are based in Gurugram, Haryana, and require working from the office.
Is prior work experience necessary for this role?
No, freshers as well as experienced candidates are welcome to apply.
What is the offered salary for this position?
The salary for this role can go up to ₹5 LPA based on experience and performance.
What qualifications are required?
A graduate degree in any discipline is required to apply.
What kind of work is involved in this role?
The role involves campaign execution, resolving customer issues, and ensuring process compliance.
Does SBI Card offer training for freshers?
Yes, SBI Card provides learning and development programs for skill enhancement.
Is this a permanent job or a contract role?
This is a full-time, permanent role.
What benefits are offered to employees?
Benefits include health insurance, wellness programs, rewards, and inclusive workplace policies.
What skills are important for this job?
Strong communication, analytical thinking, process adherence, and attention to detail are key.
How long is the recruitment process?
The process typically involves 2–3 rounds and may take a few weeks based on application volume.
How do I apply for SBI Card Marketing Operations Executive Jobs?
You can apply using the official link mentioned in the Apply Now section above.