Amazon is now hiring for the role of IT Services Support Associate in Hyderabad. This full-time, work-from-office opportunity is ideal for graduates who are tech-savvy and customer-focused. If you’re passionate about solving technical issues and providing excellent service, this role is your gateway to a rewarding career. Amazon offers a competitive salary package, a 24/7 dynamic work environment, and continuous learning opportunities. Don’t miss out—apply now for Amazon IT Services Support Associate Jobs and become part of an innovative global team.
Job Details
- Role: IT Services Support Associate
- Location: Hyderabad (Work From Office)
- Qualification: Any Graduate
- Experience: 6 months+ in IT or customer support (preferred)
- Salary: Upto ₹8 LPA
- Shifts: Rotational (including nights, weekends, holidays).
Company Overview
Amazon.com, Inc. is a global technology powerhouse renowned for reshaping the way the world shops, streams, and builds in the cloud. Founded by Jeff Bezos in 1994 as an online bookstore, Amazon has evolved into a multifaceted enterprise encompassing e-commerce, cloud computing, digital streaming, and artificial intelligence. Headquartered in Seattle, Washington, Amazon operates in over 20 countries, serving hundreds of millions of customers worldwide.
At the heart of Amazon’s operations is its commitment to customer obsession, innovation, and long-term thinking. The company’s diverse portfolio includes Amazon Web Services (AWS), the world’s leading cloud platform; Prime Video, a prominent streaming service; and a suite of consumer electronics like Kindle, Echo, and Fire devices. Amazon’s expansive ecosystem also features subsidiaries such as Whole Foods Market, Twitch, and MGM Studios, reflecting its continuous drive to innovate and enhance customer experiences across various sectors
Role & Responsibilities
1) Technical Support Operations
- Handle support tickets via chat, calls, and email
- Provide first-level IT support for Amazon employees worldwide
- Maintain accurate logs and follow SOPs using knowledge systems
2) Communication and Issue Resolution
- Communicate effectively with non-technical users
- Translate technical terms into layman’s language
- Guide users on standard troubleshooting steps
3) Cross-functional Coordination
- Escalate complex issues to relevant teams
- Ensure timely resolution while prioritizing customer experience
- Work in alignment with Amazon’s global IT service standards
4) Shift and Process Management
- Adhere to assigned shifts including nights and weekends
- Follow internal policies and meet SLA response times
- Ensure quality service while handling high volumes of support requests
Eligibility Criteria
- Any graduate from a recognized institution
- Minimum 6 months of experience in IT helpdesk or customer support (preferred)
- Strong verbal and written communication skills
- Basic knowledge of computer hardware/software
Salary Details
- Upto ₹8 LPA (based on skills and experience)
- Performance incentives and shift allowances may apply
Work Model
- Work From Office
- 24/7 rotational shift schedule
- Must be comfortable with night shifts and weekends
Application Process
1. Explore the Role: Begin by visiting Amazon’s official careers page to understand the responsibilities and qualifications required for the IT Services Support Associate position.
2. Prepare Your Resume: Ensure your resume highlights:
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Experience in IT support, customer service, or related fields.
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Familiarity with operating systems (Windows/Linux), networking concepts, and troubleshooting techniques.
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Strong communication skills and the ability to explain technical issues in layman’s terms.
3. Submit Your Application: Apply through the official Amazon careers portal, ensuring all information is accurate and up-to-date.
Selection Process
Amazon’s hiring process is structured to assess both technical competencies and cultural fit. The typical steps include:
1. Resume Screening
Recruiters assess your resume to determine alignment with the role’s requirements.
2. Online Assessments
Candidates may be required to complete online assessments, which can include:
- Technical Knowledge Test: Evaluates your understanding of networking, operating systems, and troubleshooting.
- Work Style Assessment: Assesses alignment with Amazon’s leadership principles.
- Job Simulation: Presents real-world scenarios to evaluate problem-solving and customer service skills.
3. Technical Interview
A virtual interview focusing on:
- Operating systems concepts, particularly Linux/Unix administration.
- Networking fundamentals, including TCP/IP, DNS, and troubleshooting.
- Practical problem-solving abilities and technical knowledge.
4. HR Interview
A discussion to assess:
- Behavioral competencies and cultural fit.
- Alignment with Amazon’s leadership principles.
- Career aspirations and motivation for the role.
5. Offer and Onboarding
Successful candidates receive an offer, followed by a structured onboarding process designed to integrate you into Amazon’s culture and operations
Apply Now
Looking to work with one of the world’s leading tech companies? Don’t miss this chance to grow your career. Apply today for Amazon IT Services Support Associate Jobs in Hyderabad and become part of a high-performance IT support team.
Apply Link: Amazon IT Services Support Associate Jobs
Conclusion
Amazon offers you more than just a job—it offers a chance to grow in a fast-paced, tech-forward environment. If you’re customer-centric, tech-savvy, and ready to work flexible hours, the Amazon IT Services Support Associate Jobs role is made for you.
Tips for Job Seekers
- Understand Amazon’s Leadership Principles: Familiarize yourself with Amazon’s 16 leadership principles, as they are integral to the interview process.
- Demonstrate Technical Proficiency: Be prepared to discuss and troubleshoot technical scenarios related to operating systems and networking.
- Showcase Problem-Solving Skills: Provide examples of how you’ve effectively resolved technical issues or improved processes in past roles.
- Communicate Clearly: Practice explaining complex technical concepts in simple terms, as clear communication is key in support roles.
- Be Authentic: Amazon values authenticity. Be genuine in your responses and express your enthusiasm for the role and the company’s mission.
FAQs
What is the role of an Amazon IT Services Support Associate?
An Amazon IT Services Support Associate provides first-level technical support to Amazon employees via chat, email, and phone. Responsibilities include resolving basic hardware/software issues, escalating technical problems, and ensuring smooth IT operations.
Are Amazon IT Services Support Associate Jobs open to freshers?
Yes, the role is open to freshers and candidates with at least 6 months of experience. Applicants with strong technical knowledge and good communication skills are encouraged to apply.
What is the salary offered for Amazon IT Services Support Associate Jobs?
The salary can go up to ₹8 LPA, based on the candidate’s qualifications, skills, and interview performance. Additional benefits include health insurance, night shift allowance, and Amazon’s employee perks.
Is this a work-from-home or work-from-office job?
This is a Work From Office role based in Hyderabad. Candidates must be willing to relocate and work on-site as required by operational needs.
What are the working hours for this role?
The role operates in rotational shifts across 24/7 support, including night shifts, weekends, and public holidays. Flexibility is essential to meet global business requirements.
What qualifications are required for Amazon IT Services Support Associate Jobs?
Any graduate from a recognized university is eligible to apply. Preference is given to those with a background in IT, computer science, or technical support.
Do I need prior IT support experience to apply?
Prior experience is preferred but not mandatory. Candidates with a basic understanding of computer systems, networks, or customer service can apply and learn on the job.
How can I apply for this job?
You can apply by visiting the official Amazon careers portal and submitting your updated resume through the application link provided in the job listing.
Is knowledge of technical troubleshooting necessary?
Yes, you should be able to troubleshoot basic PC, printer, email, and software issues. Familiarity with Windows OS, network connectivity, and remote access tools is highly beneficial.
Are there growth opportunities at Amazon?
Absolutely. Amazon offers well-defined career paths, opportunities for internal transfers, skill development, and promotions based on performance and learning progress.
Will I receive training after joining?
Yes, all selected candidates undergo comprehensive training, including onboarding, process knowledge, and technical skill development to prepare for live support scenarios.
What documents are needed for the interview?
You should carry your updated resume, government-issued ID proof, academic certificates, and any experience letters (if applicable) during the interview and verification process.