Looking to start your IT career with a top global company? Amazon is now hiring for the role of IT Services Support Associate in Hyderabad. This full-time, work-from-office opportunity is ideal for graduates who are tech-savvy and customer-focused. If you’re passionate about solving technical issues and providing excellent service, this role is your gateway to a rewarding career. Amazon offers a competitive salary package, a 24/7 dynamic work environment, and continuous learning opportunities. Don’t miss out—apply now for Amazon IT Services Support Associate Jobs and become part of an innovative global team.
Company Overview
Amazon is one of the world’s most customer-centric companies, recognized for its innovation, technology, and global workforce. With operations in over 30 countries and millions of products, Amazon continues to redefine global e-commerce, cloud computing, and customer service excellence.
Job Details
- Role: IT Services Support Associate
- Location: Hyderabad (Work From Office)
- Qualification: Any Graduate
- Experience: 6 months+ in IT or customer support (preferred)
- Salary: Upto ₹8 LPA
- Shifts: Rotational (including nights, weekends, holidays)
Role & Responsibilities
1) Technical Support Operations
- Handle support tickets via chat, calls, and email
- Provide first-level IT support for Amazon employees worldwide
- Maintain accurate logs and follow SOPs using knowledge systems
2) Communication and Issue Resolution
- Communicate effectively with non-technical users
- Translate technical terms into layman’s language
- Guide users on standard troubleshooting steps
3) Cross-functional Coordination
- Escalate complex issues to relevant teams
- Ensure timely resolution while prioritizing customer experience
- Work in alignment with Amazon’s global IT service standards
4) Shift and Process Management
- Adhere to assigned shifts including nights and weekends
- Follow internal policies and meet SLA response times
- Ensure quality service while handling high volumes of support requests
Eligibility Criteria
- Any graduate from a recognized institution
- Minimum 6 months of experience in IT helpdesk or customer support (preferred)
- Strong verbal and written communication skills
- Basic knowledge of computer hardware/software
Salary Details
- Upto ₹8 LPA (based on skills and experience)
- Performance incentives and shift allowances may apply
Work Model
- Work From Office
- 24/7 rotational shift schedule
- Must be comfortable with night shifts and weekends
Application Process
- Apply online using the official Amazon career portal
- Submit updated resume with accurate contact details
- Shortlisted candidates will undergo an assessment and interview
Selection Process
- Resume Screening
- Online Technical/Communication Assessment
- One-on-One/Panel Interviews
- HR Discussion and Offer Rollout
Apply Now
Looking to work with one of the world’s leading tech companies? Don’t miss this chance to grow your career. Apply today for Amazon IT Services Support Associate Jobs in Hyderabad and become part of a high-performance IT support team.
Apply Link: Amazon IT Services Support Associate Jobs
Conclusion
Amazon offers you more than just a job—it offers a chance to grow in a fast-paced, tech-forward environment. If you’re customer-centric, tech-savvy, and ready to work flexible hours, the Amazon IT Services Support Associate Jobs role is made for you.
Tips for Job Seekers
- Prepare for scenario-based IT support questions
- Brush up on basic PC troubleshooting
- Showcase strong communication skills in interviews
- Be ready for flexible schedules including weekends
FAQs
What is the role of an Amazon IT Services Support Associate?
An Amazon IT Services Support Associate handles first-level IT support for internal Amazon employees via chat, email, and phone.
Are Amazon IT Services Support Associate Jobs open to freshers?
Yes, candidates with as little as 6 months of experience can apply. Freshers with strong IT knowledge and communication skills are also considered.
What is the salary offered for Amazon IT Services Support Associate Jobs?
The salary can go up to ₹8 LPA depending on experience, skills, and performance in interviews.
Is this a work-from-home or work-from-office job?
This is a full-time work-from-office role based in Hyderabad.
What are the working hours for this role?
It is a rotational shift role covering 24/7 operations, including night shifts and weekends.
What qualifications are required for Amazon IT Services Support Associate Jobs?
Any graduate can apply. Basic knowledge of IT systems and customer support experience are preferred.
Do I need prior IT support experience to apply?
Prior IT or customer service experience is preferred but not mandatory.
How can I apply for this job?
You can apply through the official Amazon job portal using the provided link.
Is knowledge of technical troubleshooting necessary?
Yes, the ability to troubleshoot basic PC/software issues is important for this role.
Are there growth opportunities at Amazon?
Absolutely. Amazon provides clear career paths, promotions, and learning opportunities.
Will I receive training after joining?
Yes, Amazon provides comprehensive onboarding and technical training.
What documents are needed for the interview?
Carry a resume, ID proof, and academic certificates during the interview process.