Telus Digital is hiring Customer Service Associates in Noida to help customers with telecom services, build lasting relationships, and provide top-notch support. This is an excellent opportunity to join a global leader in digital solutions, work in a collaborative environment, and enhance your career in customer service and sales.
Company Overview
Telus Digital is the global division of Telus Corporation, one of Canada’s largest telecommunications service providers. With a strong focus on customer experience innovation, Telus Digital provides business process outsourcing (BPO) solutions to global corporations across consumer electronics, finance, telecommunications, and utilities sectors. The company fosters a diverse and inclusive work culture, ensuring a high level of customer service, operational excellence, and digital transformation.
Job Details
Position: Customer Service Associate
Experience: Freshers & Experienced
Qualification: Any Graduate
Salary: Up to ₹6 LPA
Location: Noida (On-Site)
Employment Type: Full-time
Roles and Responsibilities
Customer Interaction & Relationship Building
- Handle inbound customer calls, providing assistance with wireline and wireless products.
- Build customer relationships by understanding their needs and recommending suitable products.
- Overcome customer objections through a solution-based selling approach.
Sales & Support Operations
- Process customer orders, ensuring accuracy and timely completion.
- Provide recommendations on telecom services and promotions.
- Guide customers through technical and service-related queries.
System Navigation & Training
- Work with multiple systems and tools while interacting with customers.
- Participate in continuous training to improve service delivery and product knowledge.
- Share best practices with team members to enhance efficiency.
Eligibility Criteria
Educational Qualification
- Any Graduate from a recognized university.
Required Skills
- Strong verbal and written communication skills in English.
- Ability to handle customer queries professionally and efficiently.
- Good problem-solving and negotiation skills.
- Comfortable working with multiple software tools and CRM systems.
- Prior customer service or sales experience is a plus.
Salary and Benefits
Salary Package: Up to ₹6 LPA (Based on Experience).
Benefits:
- Competitive salary & incentives for high performance.
- Professional training & career growth opportunities.
- Exposure to global customer service standards.
- Health & insurance benefits for employees and families.
- A positive and inclusive workplace culture.
Work Model
- Location: Noida (On-Site).
- Work Schedule: Full-time, shift-based work environment.
Application Process
- Online Application – Submit your application through the Telus Digital Careers Portal.
- Resume Screening – HR team reviews applications and shortlists candidates.
- Online Assessment – Selected applicants complete a customer service and communication test.
- Interview Round – Assessment of problem-solving, communication, and sales abilities.
- Final Selection & Offer Letter – Successful candidates receive offer letters and onboarding details.
Selection Process
- Application Review: Shortlisting based on qualifications and experience.
- Aptitude & Communication Test: Evaluation of customer handling and service skills.
- Role-Specific Interview: Assessment of problem-solving and sales approach.
- Final HR Round: Discussion on salary, work culture, and role expectations.
Apply Now
Join Telus Digital and build a career in customer experience, sales, and digital transformation. If you are ready to work in a dynamic and customer-focused environment, this role is the perfect fit for you.
Here is the Apply Link: Click Here
Conclusion
Telus Digital offers a rewarding career opportunity for individuals passionate about customer service and relationship management. With a strong focus on training, growth, and global exposure, this role is ideal for candidates looking to build a long-term career in telecom and digital solutions.
Tips for Job Seekers
- Optimize Your Resume: Highlight customer service, communication, and problem-solving skills.
- Practice for the Interview: Be ready to handle mock customer interactions and sales scenarios.
- Improve Communication Skills: Work on fluency, clarity, and persuasive communication.
- Learn About Telecom Services: Familiarize yourself with wireline and wireless products.
- Stay Professional & Positive: Approach customers and interviews with confidence.