Pluto is offering an exciting opportunity for individuals looking to grow in customer service and fintech operations. The Pluto Customer Support Jobs provide hands-on experience in handling customer inquiries, technical assistance, and operational support for a leading enterprise financial platform.
If you have strong communication skills, a customer-first mindset, and a passion for fintech solutions, this role offers an opportunity to work remotely with a fast-growing international team.
About Pluto
Pluto is UAE’s #1 Enterprise Spend Management Platform, helping businesses automate their financial operations and expense management. Backed by top fintech investors and global entrepreneurs, Pluto is revolutionizing financial services in MENA.
With a fully remote work culture, innovation-driven environment, and strong customer-centric approach, Pluto provides a dynamic workplace for professionals passionate about financial technology and customer experience.
Job Overview
- Role: Customer Support & Operations Specialist
- Location: Remote (India & Egypt)
- Salary: ₹3.5 LPA – ₹8.5 LPA (Including Bonus)
- Qualification: Any Graduate
- Experience: 0-3 Years (Freshers & Experienced Candidates Welcome)
- Employment Type: Full-Time
- Work Hours: 1 PM IST – 9 PM IST
Key Job Responsibilities
Customer Support & Engagement
- Provide email, phone, WhatsApp, and Intercom support to customers.
- Assist businesses in onboarding and using Pluto’s financial management platform.
- Ensure high customer satisfaction by resolving queries efficiently.
Technical Assistance & Automation
- Learn the Pluto platform inside out to support customer needs.
- Diagnose and troubleshoot customer issues with financial tools and transactions.
- Automate and streamline support workflows to improve response time.
Collaboration & Feedback
- Work closely with product, engineering, and account management teams.
- Document customer issues and product requests for internal improvements.
- Contribute to help articles, tutorials, and video guides for customer self-service.
Who Can Apply? (Skills & Qualifications)
Required Skills
- Fluent English communication skills (verbal & written).
- Ability to quickly understand and explain complex fintech products.
- Strong problem-solving and critical thinking skills.
- Ability to create support content like FAQs, guides, and help articles.
- Good organizational and time management skills.
Preferred Skills
- Basic knowledge of APIs and fintech platforms is a plus.
- Experience with Intercom, WhatsApp, or CRM tools for customer support.
- Ability to multitask and manage support tickets efficiently.
Why Join Pluto?
Competitive Salary & Benefits
- Salary: ₹3.5 LPA – ₹8.5 LPA (Including Bonuses).
- Performance-based incentives and growth opportunities.
Remote Work & Flexible Policies
- Fully remote job – Work from anywhere.
- Flexible vacation policy to maintain work-life balance.
Career Growth & Skill Development
- Exposure to fast-growing fintech operations in MENA.
- Opportunity to transition into leadership roles in support & operations.
- Work with a team of global fintech experts and industry leaders.
Whether you’re a fresher or experienced, Browse the Latest Job Opportunities to find exciting roles that match your expertise.
Application Process (How to Apply?)
Follow these steps to apply for the Pluto Customer Support Jobs:
- Visit the Pluto Careers Portal and search for “Customer Support & Operations Specialist.”
- Submit your application with an updated resume showcasing customer service skills, fintech knowledge, and technical support experience.
- Shortlisted candidates will be invited for an online assessment and technical interview.
- Final HR discussion on salary, work expectations, and onboarding details.
Selection Process
Pluto follows a structured hiring process for the Customer Support & Operations Specialist role:
- Online Application – Resume screening based on customer service experience.
- Technical Assessment – Evaluation of fintech knowledge, problem-solving, and communication skills.
- Support Role Interview – Discussion on handling customer queries, fintech troubleshooting, and automation workflows.
- HR Interview – Final discussion on role expectations, compensation, and company policies.
- Offer & Onboarding – Selected candidates receive an official offer letter and onboarding schedule.
Apply Now
Pluto is offering a unique opportunity to join its customer support and fintech operations team. If you have a passion for customer engagement, financial technology, and digital solutions, this is the perfect role for you.
Start your career with Pluto Customer Support Jobs and be part of a dynamic, high-growth fintech company.
Here is the Apply Link: Click Here
Important Note
- Pluto does not charge any fees from job applicants. If anyone asks for payment, report it immediately.
- The company is an equal-opportunity employer, ensuring fair and inclusive hiring practices.
Job Application Tips
- Optimize Your Resume – Highlight experience in customer service, fintech operations, and technical troubleshooting.
- Prepare for Online Assessments – Practice problem-solving scenarios and fintech product knowledge.
- Understand Digital Financial Platforms – Gain familiarity with spend management tools, CRM systems, and automation software.
- Develop Clear Communication Skills – Focus on concise and professional responses in email and chat-based support.
Final Thoughts
Pluto provides an exciting career opportunity in fintech customer support, allowing professionals to work remotely and interact with global clients. With a competitive salary, career growth potential, and flexible work policies, this is an ideal role for individuals looking to build expertise in customer success and fintech operations.
Apply today and take the first step toward a rewarding career with Pluto!