Telus Digital is offering an exciting opportunity for individuals looking to grow in customer service, sales support, and telecommunications. The Customer Service Associate Jobs provide hands-on experience in handling customer interactions, resolving queries, and promoting telecom products and services.
If you have excellent communication skills, a passion for customer engagement, and a solution-oriented mindset, this role offers the perfect opportunity to work with a leading global telecommunications service provider.
About Telus Digital
Telus Digital is the global division of TELUS Corporation, one of the largest telecommunications companies in Canada. Specializing in contact center and business process outsourcing (BPO) solutions, Telus Digital provides services across consumer electronics, finance, utilities, and telecom industries.
With a commitment to innovation, customer experience, and operational excellence, Telus Digital offers employees a collaborative and growth-oriented work environment.
Job Overview
- Role: Customer Service Associate
- Location: Noida, India (On-Site)
- Salary: Up to ₹6 LPA
- Qualification: Any Graduate
- Experience: 0-3 Years (Freshers & Experienced Candidates Welcome)
- Employment Type: Full-Time
Key Responsibilities
Customer Interaction & Support
- Handle inbound calls from new and existing customers regarding telecom services.
- Build strong relationships by understanding customer needs and recommending solutions.
- Provide accurate information about telecommunications products and services.
Sales & Service Assistance
- Use solution-based selling techniques to overcome customer objections.
- Assist customers in placing orders and ensuring accuracy in processing.
- Promote value-based service offerings to enhance customer experience.
Technical & Administrative Support
- Navigate through multiple CRM tools and internal systems while assisting customers.
- Maintain comprehensive records of customer interactions and transactions.
- Participate in continuous training sessions to stay updated on products and best practices.
Who Can Apply? (Eligibility Criteria)
Educational Qualification
- Any Graduate from a recognized university.
Technical & Soft Skills
- Fluent English communication skills (verbal & written).
- Ability to handle customer objections and provide solutions confidently.
- Basic knowledge of CRM tools and data entry systems.
- Strong problem-solving and active listening skills.
Preferred Experience
- 0-3 years of experience in customer service, BPO, or sales support.
- Experience in the telecommunications sector is an advantage.
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Why Join Telus Digital?
Competitive Salary & Benefits
- Salary: Up to ₹6 LPA based on experience and skills.
- Performance-based bonuses and incentives.
Career Growth & Learning Opportunities
- Gain experience in global telecom operations and customer service excellence.
- Access to continuous training programs and career progression pathways.
- Work with leading telecom experts and technology-driven customer support platforms.
Employee-Centric Work Culture
- Diverse and inclusive workplace with equal opportunities.
- Collaborative and innovation-driven environment.
- A strong emphasis on customer satisfaction and professional development.
Application Process
Follow these steps to apply for Customer Service Associate Jobs at Telus Digital:
- Visit the Telus Digital Careers Portal and search for “Customer Service Associate – Noida”.
- Submit your application with an updated resume highlighting customer service skills, sales support experience, and communication abilities.
- Shortlisted candidates will be invited for an online assessment and technical interview.
- Final HR discussion on salary, work expectations, and onboarding details.
Selection Process
Telus Digital follows a structured hiring process for the Customer Service Associate role:
- Online Application – Resume screening based on customer service experience.
- Communication Assessment – Evaluation of English fluency and customer handling skills.
- Technical Interview – Discussion on telecom products, CRM tools, and service handling techniques.
- HR Interview – Final discussion on role expectations, compensation, and company policies.
- Offer & Onboarding – Selected candidates receive an official offer letter and onboarding schedule.
Apply Today
Telus Digital is offering a fantastic opportunity to join its customer service and telecom support team. If you enjoy helping customers, solving queries, and promoting telecom services, this is the perfect job for you.
Start your journey with Customer Service Associate Jobs and be part of a global telecom leader.
Here is the Apply Link: Click Here
Important Information for Applicants
- Telus Digital does not charge any fees from job applicants.
- Be cautious of fraudulent job offers. Always apply through the official website.
- Employees will receive extensive training on telecom products and customer engagement.
Job Application Tips
- Optimize Your Resume – Highlight customer service experience, sales skills, and telecom knowledge.
- Prepare for Communication Assessments – Focus on fluency, clarity, and active listening techniques.
- Understand Telecom Services – Learn about wireline and wireless service offerings.
- Develop Strong Customer Handling Skills – Practice objection handling and problem resolution strategies.
Final Thoughts
Telus Digital provides an exceptional career opportunity in customer service and telecom operations, allowing professionals to work with cutting-edge technology and a global customer base. With a competitive salary, structured training, and career growth potential, this is an ideal role for individuals passionate about customer experience and telecom solutions.
Apply today and take the first step toward a rewarding career with Telus Digital!