Optum is offering a fantastic opportunity for individuals looking to build a career in customer service, healthcare support, and digital communication. The Optum Customer Service Representative Jobs provides hands-on experience in handling customer inquiries, managing healthcare benefits, and enhancing service engagement.
If you have strong communication skills, an interest in healthcare services, and a passion for assisting customers, this role offers a great platform for career advancement in a global organization.
About Optum
Optum, a subsidiary of UnitedHealth Group, is a global leader in healthcare technology and services, helping millions of people access pharmacy benefits, digital healthcare tools, and personalized care solutions.
The company offers a diverse, inclusive, and innovation-driven work culture, providing employees with comprehensive training programs, growth opportunities, and exposure to global healthcare operations.
Job Overview
- Role: Customer Service Representative
- Location: Gurgaon, India (Work from Office)
- Salary: Up to ₹6 LPA
- Qualification: Any Graduate (Excluding B.Tech/MCA)
- Experience: 0-2 Years (Freshers & Experienced Candidates Welcome)
- Employment Type: Full-Time
- Shift: Night Shifts
Key Job Responsibilities
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Customer-Focused Communication: Engage with customers daily through chat and secure email, addressing their questions about health benefits in a clear, empathetic, and personalized manner.
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Conversational Excellence: Use a friendly, conversational tone to build rapport, promote two-way dialogue, and make complex benefit information easy to understand.
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Efficient Typing & Response Time: Maintain a steady pace of 30–35 words per minute to ensure timely and accurate support.
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Product & Service Knowledge: Confidently provide information about health plans and services, using engagement strategies to ensure customer satisfaction.
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Tech-Savvy Support: Skillfully navigate the Associate Workspace, digital platforms, and automation tools to assist consumers effectively.
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Adaptive Interpretation Skills: Understand that not all visitors communicate clearly—use clarifying questions to uncover their true needs and respond accordingly.
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Platform Expertise: Maintain strong familiarity with the digital property in use to meet consumer expectations and guide them with authority.
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Agility in Change: Embrace and adapt to ongoing improvements in messaging strategies and departmental processes.
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Brand Stewardship: Foster trust and maintain a positive brand-to-consumer relationship, reinforcing long-term value for both the customer and the company.
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Who Can Apply?
Educational Qualification
- Any Graduate from a recognized university (Excluding B.Tech & MCA).
Technical & Soft Skills
- General knowledge of computer systems and business operations.
- Typing speed of 35-40 words per minute (WPM).
- Excellent verbal and written communication skills.
- Comfortable working in night shifts.
Preferred Experience
- Freshers welcome, but candidates with customer service experience will have an advantage.
- Experience in healthcare services, customer support, or chat-based interactions is beneficial.
Why Join Optum?
1) Competitive Salary & Benefits
- Salary: Up to ₹6 LPA based on experience and skills.
- Performance-based bonuses and incentives.
2) Career Growth & Skill Development
- Training in healthcare technology and customer engagement.
- Opportunities for career progression in customer experience management.
- Access to mentorship programs and global professional networks.
3) Inclusive Work Culture
- Work in a diverse, inclusive, and employee-centric environment.
- Flexible work policies promoting work-life balance.
- Equal career advancement opportunities.
Application Process
Follow these steps to apply for the Optum Customer Service Representative Job:
- Visit the Optum Careers Portal and search for “Customer Service Representative – Gurgaon.”
- Submit your application with an updated resume showcasing customer service skills, communication expertise, and digital engagement experience.
- Shortlisted candidates will be invited for an online assessment testing typing speed, communication skills, and problem-solving abilities.
- Final HR discussion on salary, job expectations, and onboarding details.
Selection Process
Optum follows a structured hiring process for the Customer Service Representative role:
- Online Application – Resume screening and profile evaluation.
- Online Assessment – Typing test, chat-based communication skills, and logical reasoning.
- Technical Interview – Discussion on customer handling techniques and service processes.
- HR Interview – Evaluation of communication skills, work environment adaptability, and role expectations.
- Offer & Onboarding – Selected candidates receive an official offer letter and onboarding schedule.
Apply Now
Optum is offering an exciting opportunity for fresh graduates and professionals looking to excel in customer service and healthcare technology. This role provides exposure to global healthcare operations, digital engagement strategies, and customer support excellence.
Start your career with Optum Customer Service Representative Jobs and gain hands-on experience in the healthcare services sector.
Apply Link: Optum Customer Service Representative Jobs
From IT to BPO jobs, Gurgaon offers fantastic career opportunities. Browse and apply now!
Important Note
- Optum does not charge any fees from job applicants. If anyone asks for payment, report it immediately.
- The company is an equal-opportunity employer, ensuring fair and inclusive hiring practices.
Job Application Tips
- Optimize Your Resume – Highlight customer service experience, digital engagement skills, and communication abilities.
- Prepare for Online Assessments – Improve typing speed and chat-based communication efficiency.
- Understand Healthcare Services – Learn about health benefits, insurance claims, and digital healthcare tools.
- Develop Professional Writing Skills – Focus on clear, concise, and well-structured responses.
Final Thoughts
Optum provides an exciting career opportunity in customer service and digital healthcare solutions. With a competitive salary, career development programs, and global exposure, this is the perfect role for candidates looking to advance in the field.
Apply today and take the first step toward a rewarding career with Optum!