Are you a fresh graduate looking to kick-start your career with a leading digital transformation company? Sutherland is offering exciting Campus Associate roles across multiple Indian cities. If you’re eager to work in a dynamic and customer-centric environment, this is your opportunity to shine. Read on to learn how you can apply for Sutherland Campus Associate Jobs today.
Company Overview
Sutherland is a global leader in digital transformation, serving clients worldwide for over 37 years. With a strong emphasis on AI-ML technologies, robotic automation, and human-centric design thinking, the company reimagines both customer and employee experiences.
Sutherland’s dedication to innovation, service excellence, and future-ready solutions makes it a top choice for young professionals stepping into the corporate world. The company fosters a dynamic and inclusive environment where talent thrives.
Job Details
Role: Campus Associate
Job Type: Full-Time
Location: Chennai, Hyderabad, Mumbai, Bhopal, Cochin
Mode: Work From Office
Experience: Freshers (2025 pass-outs eligible)
Salary: Up to ₹6 LPA
Shift: Rotational (Including night shifts)
Perks: Cab facilities within 25 km radius
Role & Responsibilities
1) Customer Communication & Support
- Respond to customer queries through email, chat, or social media
- Deliver outstanding customer service aligned with company policies
- Maintain high standards of customer satisfaction
2) Quality & SLA Adherence
- Meet all contractual metrics and contact center SLAs
- Ensure 100% schedule adherence and minimize absenteeism
- Follow data security protocols and non-disclosure agreements
3) Performance Improvement & Upskilling
- Attend coaching sessions and implement feedback
- Complete all mandatory e-courses and upskilling programs
- Contribute positively to team performance and reduce shrinkage
4) Operational Excellence
- Work in sync with team leads and process trainers
- Maintain detailed logs and documentation of customer interactions
- Adapt quickly to new tools, platforms, and updates
Eligibility Criteria
- Full-time UG/PG Graduates (Arts, Science, Commerce, Engineering, MBA, MCA, Pharma): Candidates from all streams with a completed undergraduate or postgraduate degree are eligible.
- 2025 pass-outs are eligible: Final-year students graduating in 2025 can apply, provided they meet other criteria.
- Must live within a 25 km radius of the office location: This ensures candidates can access on-site facilities and cab services.
- Strong verbal and written communication in English: Clear and effective communication is essential for interacting with global clients.
- Flexible to work night shifts: Candidates must be open to working during US or other international time zones.
Salary Details
- CTC: Up to ₹6 LPA based on performance and location: Final compensation will depend on interview performance, skillset, and assigned location.
- Incentives: Performance-based bonuses and growth opportunities: Top performers are eligible for additional incentives and career growth within the organization.
Work Model
- Mode: Work From Office: This is a full-time on-site role; remote or hybrid options are not available.
- Shift: 5 or 6 days/week, 8 hours + 1-hour break: Working days and schedules may vary based on project requirements.
- Cab Facility: Available within a 25 km radius: Pickup and drop service is provided for employees within the designated distance.
Application Process
- Click the apply link below: Start your application by accessing the official link provided.
- Fill out your basic details and upload resume: Ensure all information is accurate and your resume highlights relevant skills.
- Shortlisted candidates will be contacted for the next steps: Interview details and updates will be sent via email or phone.
Selection Process
- Online Assessment (Aptitude & Communication): You will be tested on logical reasoning, language skills, and comprehension.
- Virtual/Face-to-face HR Interview: An interactive round focused on your background, communication, and job readiness.
- Final Selection & Offer: Selected candidates will receive an official job offer and onboarding instructions.
Apply Now
Start your career with one of the best digital transformation firms. If you’re a recent graduate and excited to join a high-growth organization, apply for Sutherland Campus Associate Jobs now and secure your future.
Apply Link: Sutherland Campus Associate Jobs
Conclusion
Sutherland Campus Associate Jobs are perfect for fresh graduates who are ready to jump-start their careers in customer support and digital solutions. With competitive salaries, a structured work environment, and exciting perks, this is a role you don’t want to miss.
Tips for Job Seekers
1. Prepare well for the online assessment and focus on communication skills: Practice grammar, comprehension, and logical reasoning questions.
2. Research about Sutherland’s services and client base: Understanding the company’s offerings shows interest and preparation.
3. Be confident and clear during interviews: Express your thoughts professionally and stay calm under pressure.
4. Showcase flexibility to work in rotational shifts: Mention your adaptability and willingness to support global clients.
5. Emphasize any internship or academic projects related to customer support: Highlight relevant experience that aligns with the role’s responsibilities.
FAQs
What is the salary for Sutherland Campus Associate Jobs?
The salary for Sutherland Campus Associate roles can go up to ₹6 LPA, depending on the candidate’s skills, location, and overall performance during the interview process. Compensation may vary slightly across hiring cities.
Are freshers eligible for Sutherland Campus Associate Jobs?
Yes, freshers from the 2025 graduating batch across any degree or discipline are eligible to apply. The role is open to candidates who are looking to start their careers in customer support and service operations.
Is this a work-from-home or office-based role?
This is a full-time Work From Office position. Selected candidates must be willing to report daily to the office location assigned and follow the company’s on-site working model.
Which locations are hiring for this role?
Sutherland is actively hiring for Campus Associate roles in Chennai, Hyderabad, Mumbai, Bhopal, and Cochin. Applicants can choose their preferred location based on availability and eligibility.
Is cab service available for this job?
This is a full-time Work From Office position. Selected candidates must be willing to report daily to the office location assigned and follow the company’s on-site working model.
What shifts will I work in this role?
Candidates must be flexible to work in rotational and night shifts, as the role may involve serving customers across different time zones. Shift scheduling depends on team and client requirements.
What qualifications are needed for Sutherland Campus Associate Jobs?
Any full-time graduate or postgraduate (UG/PG) is eligible to apply. There are no restrictions on academic streams, and students from all degree backgrounds are considered.
What are the main responsibilities of this role?
Key responsibilities include handling customer queries via email, chat, or social media, maintaining service level agreements (SLAs), resolving issues efficiently, and ensuring customer satisfaction through clear and prompt communication.
Are there opportunities for growth at Sutherland?
Yes, Sutherland offers career advancement opportunities through internal job postings (IJPs) and merit-based promotions. High-performing employees are encouraged to take on leadership or specialized roles.
Do I need prior experience for this role?
No prior experience is required. This role is ideal for freshers, and Sutherland is open to hiring candidates who are starting their professional journey in customer support.
Is training provided after selection?
Yes, selected candidates undergo a structured onboarding and process-specific training program. Training ensures readiness to handle real-time customer interactions and equips employees with the necessary tools and systems.
What skills are expected from candidates?
Candidates should have strong English communication skills, basic analytical thinking, and the ability to adapt to dynamic shift schedules. Being tech-savvy and having a customer-centric mindset are also important.