Are you looking for exciting PTC Associate Cloud Support Analyst Jobs in Pune? PTC, a global leader in software and technology, is now hiring enthusiastic candidates for the role of Associate Cloud Support Analyst. This full-time, work-from-office position offers freshers and professionals (0–3 years) a chance to work in a dynamic cloud environment with world-class clients. If you’re skilled in cloud systems, client-server architecture, or Java, this is the opportunity for you. Read the full details below and apply now to kick-start your career with PTC.
Job Details
Role: Associate Cloud Support Analyst
Location: Pune (Work From Office)
Experience: 0–3 Years
Qualification: Any Graduate (preferred: B.E./B.Tech in CS, IT, or related fields)
Salary: ₹10 – ₹13 LPA (Based on experience and skills)
Company Overview
PTC Inc., formerly known as Parametric Technology Corporation, is a leading American software company headquartered in Boston, Massachusetts. Founded in 1985, PTC has been at the forefront of digital transformation, offering a comprehensive suite of solutions in Computer-Aided Design (CAD), Product Lifecycle Management (PLM), Application Lifecycle Management (ALM), Internet of Things (IoT), and Augmented Reality (AR). Its flagship products, such as Creo for 3D CAD design, Windchill for PLM, and ThingWorx for IoT, are widely adopted across various industries, including automotive, aerospace, industrial equipment, and life sciences. Notably, 95% of Fortune 500 discrete manufacturing companies rely on PTC technologies to enhance their product development and service processes.
Beyond its technological offerings, PTC is committed to fostering a collaborative and inclusive work environment. The company emphasizes sustainability, diversity, and continuous innovation as core values. With a global presence and a robust partner ecosystem, PTC empowers organizations to navigate the complexities of modern manufacturing and service delivery, driving efficiency, quality, and growth in the digital age.
Role & Responsibilities
1) Cloud Incident Management:
- Handle technical incidents related to hosted PLM applications
- Restore service quickly during critical outages
- Maintain incident documentation and resolution workflows
2) Client Support & Communication:
- Communicate effectively with clients across Europe and North America
- Understand customer requirements and manage expectations
- Deliver high-quality customer support and training
3) Technical Issue Resolution:
- Support Client-Server/Multi-tier applications
- Work on Linux systems, Java, SQL, and Cloud platforms (AWS, Azure)
- Troubleshoot using tools like Salesforce, SNOW, PagerDuty
4) Collaboration & Reporting:
- Coordinate with global technical teams
- Contribute to internal documentation and training
- Identify skill gaps and recommend learning paths
Eligibility Criteria
- Bachelor’s Degree in Computer Science, IT, or equivalent
- 0–3 years of relevant experience
- Basic Java or object-oriented programming knowledge
- Good communication and problem-solving skills
- Exposure to Linux, databases, and cloud services preferred
Salary Details
Selected candidates for PTC Associate Cloud Support Analyst Jobs will earn a competitive salary of ₹10 – ₹13 LPA, along with perks like ESOPs, health insurance, retirement benefits, and global learning opportunities.
Work Model
This is a full-time Work From Office job based in Pune. Candidates must be open to working in rotational European or North American shifts.
Application Process
1. Visit the Official Careers Portal: Navigate to PTC’s official careers page at careers.ptc.com or directly to the job listing.
2. Submit Your Application: Complete the online application form, ensuring your resume highlights relevant skills such as cloud computing, Linux operations, SQL, and any experience with PLM systems like Windchill.
3. Await Communication: If shortlisted, PTC’s recruitment team will contact you via email or phone to discuss the next steps in the hiring process
Selection Process
1. Resume Screening: The recruitment team reviews applications to shortlist candidates whose qualifications align with the role’s requirements.
2. Technical Assessment: Shortlisted candidates may be required to complete an online technical assessment focusing on areas such as Linux commands, SQL queries, and basic programming concepts.
3. Technical Interview: This round evaluates your problem-solving abilities, understanding of cloud services, and familiarity with tools like Salesforce, ServiceNow, or PagerDuty.
4. HR Interview: A discussion to assess your cultural fit within PTC, communication skills, and alignment with the company’s values and mission.
5. Final Offer & Background Verification: Successful candidates will receive an offer letter, followed by a standard background verification process before onboarding.
Apply Now
Looking for the best opportunity in cloud tech? Apply now for PTC Associate Cloud Support Analyst Jobs and launch your global IT career in Pune. Don’t miss this chance to work with a top-tier company in a high-growth domain.
Apply Link: PTC Associate Cloud Support Analyst Jobs
Conclusion
PTC offers a strong foundation for early-career professionals who want to build expertise in cloud, PLM systems, and client support. With excellent training, global exposure, and top-notch compensation, PTC Associate Cloud Support Analyst Jobs are perfect for driven individuals who want to make a mark in IT services.
Tips for Job Seekers
1. Review basics of PLM tools and cloud services: Familiarize yourself with Product Lifecycle Management tools like Windchill and understand the basics of cloud infrastructure.
2. Strengthen your Linux and Java fundamentals: Brush up on common Linux commands, Java basics, and scripting knowledge as these may be assessed during technical rounds.
3. Prepare for scenario-based support questions: Practice answering questions that test your ability to troubleshoot and resolve real-time technical issues in a support setting.
4. Be ready to work in a global shift environment: This role may require flexibility with shift timings to support clients across different time zones.
5. Highlight your communication and problem-solving skills: In your resume and interviews, share examples where you effectively handled issues, worked with teams, or managed client expectations
FAQs
What is the role of a PTC Associate Cloud Support Analyst?
The Associate Cloud Support Analyst at PTC is responsible for supporting cloud-based PLM (Product Lifecycle Management) applications, managing incident tickets, resolving customer issues, and ensuring operational stability for hosted environments. The role also involves collaboration with internal teams and adherence to SLAs.
Is prior experience required for PTC Associate Cloud Support Analyst Jobs?
No, this role is open to freshers as well as candidates with up to 3 years of experience. A strong foundation in technical concepts and eagerness to learn is key to qualifying for this position.
What is the salary offered for this job?
The expected salary for this role ranges from ₹10 to ₹13 LPA, depending on your academic background, technical skills, and interview performance. The compensation package may also include additional perks and benefits.
Is this a remote or office-based role?
This is a Work From Office position based in Pune, Maharashtra. Selected candidates must be available to report to the office full-time and work in close coordination with the cloud support team.
What shifts will I work in?
You may be required to work in European or North American time zones, depending on the support rotation schedule. Flexibility for night and rotational shifts is necessary due to global client support coverage.
Are graduates from any stream eligible?
Yes, graduates from any stream can apply. However, a degree in B.E./B.Tech in Computer Science, IT, or related fields is preferred due to the technical nature of the role.
What technical skills are expected?
Candidates should have knowledge of Java, Linux OS, cloud platforms like AWS or Azure, and an understanding of client-server application troubleshooting. Strong analytical and debugging skills are also valuable.
Is there training provided by PTC?
Yes, PTC offers structured onboarding and technical training, along with mentorship programs and continuous learning opportunities. The goal is to ensure new hires are well-equipped for the role and long-term success.
Does PTC offer growth opportunities?
Absolutely. PTC supports career advancement in both technical and managerial paths. Employees can explore opportunities in cloud engineering, DevOps, automation, or leadership roles through performance-based promotions.
What tools should I be familiar with?
You should be familiar with Salesforce CRM, ServiceNow (SNOW) for ticketing, basic Java programming, Linux commands, and cloud dashboards. Familiarity with monitoring and alerting tools is a bonus.
What is the application process?
The process involves submitting an online application, followed by a technical assessment, HR interview, and a final round with hiring managers. Selection is based on overall performance, communication, and technical acumen.