Optum is offering a fantastic opportunity for individuals looking to build a career in customer service, healthcare support, and digital communication. The Optum Customer Service Representative Jobs provides hands-on experience in handling customer inquiries, managing healthcare benefits, and enhancing service engagement.
If you have strong communication skills, an interest in healthcare services, and a passion for assisting customers, this role offers a great platform for career advancement in a global organization.
About Optum
Optum, a subsidiary of UnitedHealth Group, is a global leader in healthcare technology and services, helping millions of people access pharmacy benefits, digital healthcare tools, and personalized care solutions.
The company offers a diverse, inclusive, and innovation-driven work culture, providing employees with comprehensive training programs, growth opportunities, and exposure to global healthcare operations.
Job Overview
- Role: Collections Representative
- Location: Hyderabad, India (Work from Office)
- Salary: Up to ₹6 LPA
- Qualification: Any Graduate
- Employment Type: Full-Time
- Shift: Night Shifts
Key Job Responsibilities
- Review and resolve outstanding insurance balances: Identify issues delaying claim payments by analyzing accounts and coordinating with payers, patients, and clients when necessary to ensure timely resolution.
- Analyze denial trends and recommend improvements: Evaluate data to spot patterns affecting first-pass denial rates and suggest actionable solutions to reduce the age of overall Accounts Receivable (AR).
- Understand the full claim life cycle: Function as an Accounts Receivable Specialist with a strong grasp of the entire accounting and claims process, ensuring accurate and efficient workflows.
- Meet productivity and quality standards: Ensure all assigned workflow items are completed within turnaround time and meet the expected quality benchmarks.
- Evaluate EOBs and claim-level denials: Perform detailed analysis of Explanation of Benefits (EOBs) and denial reasons, identifying trends that affect revenue and recommending process improvements.
- Support additional responsibilities as assigned: Take on other relevant duties as required by the team or leadership, contributing to overall team goals and operations.
- Adhere to company policies and directives: Comply with all employment terms, policies, and procedures, including potential changes in work shifts, team assignments, work location, or flexible work arrangements, as determined by business needs. The company reserves the right to modify or update policies at its discretion
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Who Can Apply?
Educational Qualification
- Any Graduate from a recognized university.
Technical & Soft Skills
- General knowledge of computer systems and business operations.
- Typing speed of 35-40 words per minute (WPM).
- Excellent verbal and written communication skills.
- Comfortable working in night shifts.
Preferred Experience
- Freshers welcome, but candidates with customer service experience will have an advantage.
- Experience in healthcare services, customer support, or chat-based interactions is beneficial.
Why Join Optum?
1) Competitive Salary & Benefits
- Salary: Up to ₹6 LPA based on experience and skills.
- Performance-based bonuses and incentives.
2) Career Growth & Skill Development
- Training in healthcare technology and customer engagement.
- Opportunities for career progression in customer experience management.
- Access to mentorship programs and global professional networks.
3) Inclusive Work Culture
- Work in a diverse, inclusive, and employee-centric environment.
- Flexible work policies promoting work-life balance.
- Equal career advancement opportunities.
Application Process
Follow these steps to apply for the Optum Customer Service Representative Job:
- Visit the Optum Careers Portal and search for “Customer Service Representative.”
- Submit your application with an updated resume showcasing customer service skills, communication expertise, and digital engagement experience.
- Shortlisted candidates will be invited for an online assessment testing typing speed, communication skills, and problem-solving abilities.
- Final HR discussion on salary, job expectations, and onboarding details.
Selection Process
Optum follows a structured hiring process for the Customer Service Collections Representative role:
- Online Application – Resume screening and profile evaluation.
- Online Assessment – Typing test, chat-based communication skills, and logical reasoning.
- Technical Interview – Discussion on customer handling techniques and service processes.
- HR Interview – Evaluation of communication skills, work environment adaptability, and role expectations.
- Offer & Onboarding – Selected candidates receive an official offer letter and onboarding schedule.
Apply Now
Optum is offering an exciting opportunity for fresh graduates and professionals looking to excel in customer service and healthcare technology. This role provides exposure to global healthcare operations, digital engagement strategies, and customer support excellence.
Start your career with Optum Customer Service Representative Jobs and gain hands-on experience in the healthcare services sector.
Apply Link: Optum Collections Representative Jobs
Don’t miss out on top Fresher jobs currently hiring across various sectors.
Important Note
- Optum does not charge any fees from job applicants. If anyone asks for payment, report it immediately.
- The company is an equal-opportunity employer, ensuring fair and inclusive hiring practices.
Final Thoughts
Optum provides an exciting career opportunity in customer service and digital healthcare solutions. With a competitive salary, career development programs, and global exposure, this is the perfect role for candidates looking to advance in the field.
Apply today and take the first step toward a rewarding career with Optum!
FAQS
What does a Collections Representative at Optum do?
A Collections Representative at Optum is responsible for managing outstanding insurance balances, resolving issues preventing claim payments, analyzing denial trends, and ensuring timely completion of workflow items. The role involves coordinating with payers, patients, and clients to facilitate the finalization of claim payments.
What qualifications are required for this role?
Candidates should be graduates with at least 12 months of experience in healthcare accounts receivable, particularly in denial management. They should have solid knowledge of medical insurance (HMO, PPO, Medicare, Medicaid, Private Payers) and be proficient in MS Office software, especially Excel and Outlook.
Is prior experience necessary to apply?
Yes, a minimum of 12 months of experience in healthcare accounts receivable, specifically in denial management, is required for this position.
What is the salary range for this position in India?
The estimated take-home salary for a Collections Representative at Optum in India typically ranges from ₹34,138 to ₹35,390 per month.
What are the key responsibilities of this role?
Key responsibilities include reviewing outstanding insurance balances, analyzing and trending data to recommend solutions for improving denial rates, understanding the full claim life cycle, ensuring workflow items are completed within turnaround time, and analyzing EOBs and denials at the claim level.
What skills are essential for success in this role?
Essential skills include effective communication with internal and external clients, proficiency in MS Office software, particularly Excel and Outlook, efficient and accurate typing skills, solid work ethic, high level of professionalism, and a commitment to client/patient satisfaction.
Is this role based in a specific location?
Yes, the Collections Representative position is based in Hyderabad, India, and requires on-site presence as per the job listing.
What is the work environment like at Optum?
Optum fosters a collaborative and inclusive work environment that emphasizes innovation, continuous learning, and professional growth. Employees are encouraged to develop their skills and advance their careers within the organization.
Does Optum provide training for new hires?
Yes, Optum offers comprehensive training and onboarding programs to equip new employees with the necessary skills and knowledge for their roles. This includes understanding company policies, procedures, and systems.
What is the typical interview process for this role?
The interview process at Optum typically includes an initial screening, followed by assessments of technical skills and problem-solving abilities. Candidates may also undergo behavioral interviews to evaluate their fit for the role.
Are there any fees associated with the application?
No, Optum does not charge any fees from job applicants. All applications should be submitted through the official Optum careers portal to avoid fraudulent job offers.
Can I reapply if I was not selected previously?
Yes, candidates are welcome to reapply for the Collections Representative position or explore other opportunities at Optum if they were not selected in a previous application.
How can I apply for the Collections Representative role?
Interested candidates can apply by visiting the Optum Careers Portal and searching for “Collections Representative – Hyderabad” to submit their application online.
What are the working hours for this role?
The Collections Representative role typically requires working night shifts, aligning with U.S. time zones, to effectively coordinate with clients and stakeholders based in the United States.
What are the opportunities for career growth in this role?
Optum offers continuous learning and development opportunities, allowing Collections Representatives to advance their careers within the organization. Employees can gain exposure to various aspects of healthcare operations and take on more complex roles over time.