Are you ready to start your career with a global leader in professional services? Genpact is hiring talented individuals for the role of Process Associate – Customer Service at their Ahmedabad location. Fresh graduates from any discipline are welcome to apply. With a salary up to ₹7 LPA, this is a golden opportunity for freshers looking to build a rewarding career in customer service. Apply now and become part of a team that values innovation, integrity, and customer satisfaction.
Job Details
- Job Role: Process Associate – Customer Service
- Location: Ahmedabad, India
- Job Type: Full-Time
- Experience: Freshers can apply
- Qualification: Any Graduate
- Salary: Up to ₹7 LPA
About Genpact
Genpact (NYSE: G) is a global professional services firm that helps businesses transform through digital operations, data analytics, and AI-powered solutions. With more than 125,000 employees across 30+ countries, Genpact serves leading global clients, including Fortune 500 companies. The company is committed to the relentless pursuit of a world that works better for people.
Role & Responsibilities
1) Customer Support & Interaction
- Respond to customer queries and concerns via email/chat/voice
- Reproduce customer issues and escalate bugs if required
- Deliver excellent customer service with a problem-solving approach
2) Process Handling
- Maintain strong understanding of client processes and policies
- Provide data collection support for account recovery
- Identify and escalate any process inefficiencies
3) Communication & Analysis
- Show strong analytical thinking and customer-centric approach
- Use effective probing and troubleshooting skills
- Maintain professionalism in both verbal and written communication
4) Collaboration & Ethics
- Work independently as well as in a team
- Follow work ethics and demonstrate strong integrity
- Be flexible with work schedules, including weekend shifts
Eligibility Criteria
- Must be a graduate from any discipline
- Freshers are eligible to apply
- Strong English communication skills (written and verbal)
- Analytical and problem-solving skills
- Ability to work in flexible shifts
Salary Details
- Expected salary up to ₹7 LPA based on skills and experience
Work Model
- Work from office (Ahmedabad)
- Flexible schedule including weekend shifts
How to Apply
Interested candidates for Genpact Process Associate Customer Service Jobs can apply directly through the official link below. No registration or application fee is required.
Apply Now
Don’t miss this chance to work with one of the most respected global firms. If you’re looking for an entry-level opportunity with great growth potential, this is the role for you. Click the link below to apply for Genpact Process Associate Customer Service Jobs today.
Apply Link: Genpact Process Associate Customer Service Jobs
Conclusion
If you’re a fresher with a passion for customer interaction and want to start your journey in a dynamic and supportive environment, the Genpact Process Associate Customer Service Jobs is the perfect opportunity. With excellent salary and learning opportunities, Genpact offers the foundation for a strong and stable career.
Tips for Job Seekers
- Highlight your communication and analytical skills in the resume
- Be ready to work in rotational shifts and during weekends
- Showcase any experience in customer interaction, even academic projects
- Prepare for basic scenario-based questions for the interview
- Stay professional and courteous throughout the hiring process
FAQs
What is the role of a Process Associate in Genpact Process Associate Customer Service Jobs?
The role includes handling customer queries, resolving concerns, reproducing issues, and ensuring a smooth customer experience.
Are freshers eligible for Process Associate Customer Service Jobs?
Yes, fresh graduates from any discipline can apply.
What is the salary offered in Process Associate Customer Service Jobs?
The salary can go up to ₹7 LPA depending on skills and experience.
Where is the job location for Process Associate Customer Service Jobs?
The job is based in Ahmedabad, India.
Is the Process Associate Customer Service Jobs a remote or office job?
It is a full-time Work From Office role.
What qualifications are required for Process Associate Customer Service Jobs?
Any graduate can apply. No specific stream is required.
Does Genpact charge any application fee?
No, Genpact does not charge any fee for the application process.
What are the working hours for Process Associate Customer Service Jobs?
The job requires flexible working hours including weekend shifts.
What skills are preferred for Process Associate Customer Service Jobs?
Good English communication, analytical thinking, and customer-centric attitude are preferred.
How can I apply for Process Associate Customer Service Jobs?
You can apply directly via the official Genpact careers link provided above.
Will there be any training provided?
Yes, Genpact provides necessary training before you begin live operations.
Is there growth potential in Process Associate Customer Service Jobs?
Yes, Genpact offers career advancement through internal mobility and performance-based promotions.