Tech Mahindra is actively hiring freshers and experienced candidates for the position of Chat/Voice/Email Support Associate. With a competitive salary of up to ₹8 LPA and job locations across India, this is a great opportunity to start or grow your career. Join Tech Mahindra to be part of a fast-paced, customer-centric environment. The focus keyphrase for this job post is Tech Mahindra Chat Support Jobs, and you’ll find everything you need to know below.
Job Details
Company: Tech Mahindra
Role: Chat/Voice/Email Support Associate
Experience: 0–5 Years
Qualification: Any Graduate
Work Model: Work From Office
Locations: Multiple Locations across India
Salary: ₹2.5 – ₹8 LPA
Job Type: Full Time
Application Deadline: Apply ASAP (Urgent Opening)
About Tech Mahindra
Tech Mahindra is a global leader in digital transformation, consulting, and business re-engineering services. With operations in over 90 countries and a client base of more than 1250 global customers, including several Fortune 500 companies, Tech Mahindra stands at the forefront of innovation and customer-centric IT solutions.
The company is a part of the Mahindra Group, one of India’s leading industrial conglomerates. Known for its focus on technology, sustainability, and excellence, Tech Mahindra continues to empower businesses across industries with future-ready digital strategies.
Role & Responsibilities
1) Customer Interaction & Support
- Handle incoming customer queries via chat, voice, or email
- Deliver prompt, courteous, and professional assistance
- Ensure customer satisfaction and problem resolution
2) Process Adherence
- Follow company guidelines and standard operating procedures
- Document all customer interactions in the CRM system
- Escalate complex issues to higher-level support when necessary
3) Team Collaboration
- Work closely with team members and supervisors
- Share feedback to improve service quality
- Participate in team meetings and training programs
4) Performance Tracking
- Meet or exceed KPIs including call handling time and customer satisfaction
- Identify opportunities for process improvement
- Provide suggestions to enhance customer experience
Eligibility Criteria
- Must have completed graduation in any discipline: A bachelor’s degree is required to apply, regardless of the field of study.
- Freshers and candidates with up to 5 years of experience are eligible: This role is open to both entry-level applicants and experienced professionals.
- Good communication skills in English: Strong verbal and written communication skills are essential for handling customer queries effectively.
- Willingness to work from the office in rotational shifts: Candidates should be comfortable with on-site work and flexible with shift timings, including weekends.
- Immediate joiners preferred: Candidates who are available to join immediately will be given priority during the selection process.
Salary Details
- ₹2.5 LPA to ₹3.5 LPA for freshers: Entry-level candidates can expect a competitive starting salary.
- Up to ₹8 LPA for experienced candidates: The final salary will depend on the candidate’s experience, skills, and job location.
- Performance-based incentives and benefits included: In addition to the fixed pay, employees may receive bonuses and benefits based on their performance.
Work Model
- Full-time, permanent position: This is not a contract or temporary job, but a long-term career opportunity.
- Work from Office (No Work From Home option): All selected candidates are required to work from the designated office location.
- Blended process: Voice, Chat, and Email Support: The role involves handling customer interactions through multiple communication channels.
- Multiple job openings available: There are several vacancies, providing more opportunities for interested candidates to get selected.
Application Process
- Apply online through the official link: Eligible candidates can submit their application through Tech Mahindra’s career portal or designated job links.
- Shortlisted candidates will receive interview details via email: Keep an eye on your email inbox for updates about interview schedules and further steps.
Apply Now
Grab this opportunity to work with a reputed company and gain valuable customer support experience. If you are ready to take the next step in your career, apply now using the link below.
Apply Link: Tech Mahindra Chat/Voice/Email Support Associate Jobs
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Conclusion
Tech Mahindra offers a robust platform for career growth in customer support roles. If you have good communication skills and a customer-first mindset, don’t miss this chance to apply for Tech Mahindra Chat Support Jobs. Act fast, as this is an urgent opening with multiple vacancies.
Tips for Job Seekers
- Tailor your resume for customer support roles: Highlight relevant skills like communication, patience, multitasking, and customer handling experience.
- Highlight communication and problem-solving skills: Use past examples or experiences to showcase your ability to resolve issues effectively.
- Be prepared for voice and chat support scenarios in interviews: Practice mock situations where you handle customer queries via phone or chat platforms.
- Join Tech Mahindra’s official career pages for updates: Stay connected with the latest job openings, hiring drives, and announcements.
- Stay professional during virtual or in-person interviews: Dress appropriately, maintain clear communication, and be punctual to leave a strong impression.