Tech Mahindra is actively hiring freshers and experienced candidates for the position of Chat/Voice/Email Support Associate. With a competitive salary of up to ₹8 LPA and job locations across India, this is a great opportunity to start or grow your career. Join Tech Mahindra to be part of a fast-paced, customer-centric environment. The focus keyphrase for this job post is Tech Mahindra Chat Support Jobs, and you’ll find everything you need to know below.
About Tech Mahindra
Tech Mahindra is a global leader in digital transformation, consulting, and business re-engineering services. With operations in over 90 countries and a client base of more than 1250 global customers, including several Fortune 500 companies, Tech Mahindra stands at the forefront of innovation and customer-centric IT solutions.
The company is a part of the Mahindra Group, one of India’s leading industrial conglomerates. Known for its focus on technology, sustainability, and excellence, Tech Mahindra continues to empower businesses across industries with future-ready digital strategies.
Job Details
Company: Tech Mahindra
Role: Chat/Voice/Email Support Associate
Experience: 0–5 Years
Qualification: Any Graduate
Work Model: Work From Office
Locations: Multiple Locations across India
Salary: ₹2.5 – ₹8 LPA
Job Type: Full Time
Application Deadline: Apply ASAP (Urgent Opening)
Role & Responsibilities
1) Customer Interaction & Support
- Handle incoming customer queries via chat, voice, or email
- Deliver prompt, courteous, and professional assistance
- Ensure customer satisfaction and problem resolution
2) Process Adherence
- Follow company guidelines and standard operating procedures
- Document all customer interactions in the CRM system
- Escalate complex issues to higher-level support when necessary
3) Team Collaboration
- Work closely with team members and supervisors
- Share feedback to improve service quality
- Participate in team meetings and training programs
4) Performance Tracking
- Meet or exceed KPIs including call handling time and customer satisfaction
- Identify opportunities for process improvement
- Provide suggestions to enhance customer experience
Eligibility Criteria
- Must have completed graduation in any discipline: A bachelor’s degree is required to apply, regardless of the field of study.
- Freshers and candidates with up to 5 years of experience are eligible: This role is open to both entry-level applicants and experienced professionals.
- Good communication skills in English: Strong verbal and written communication skills are essential for handling customer queries effectively.
- Willingness to work from the office in rotational shifts: Candidates should be comfortable with on-site work and flexible with shift timings, including weekends.
- Immediate joiners preferred: Candidates who are available to join immediately will be given priority during the selection process.
Salary Details
- ₹2.5 LPA to ₹3.5 LPA for freshers: Entry-level candidates can expect a competitive starting salary.
- Up to ₹8 LPA for experienced candidates: The final salary will depend on the candidate’s experience, skills, and job location.
- Performance-based incentives and benefits included: In addition to the fixed pay, employees may receive bonuses and benefits based on their performance.
Work Model
- Full-time, permanent position: This is not a contract or temporary job, but a long-term career opportunity.
- Work from Office (No Work From Home option): All selected candidates are required to work from the designated office location.
- Blended process: Voice, Chat, and Email Support: The role involves handling customer interactions through multiple communication channels.
- Multiple job openings available: There are several vacancies, providing more opportunities for interested candidates to get selected.
Application Process
- Apply online through the official link: Eligible candidates can submit their application through Tech Mahindra’s career portal or designated job links.
- Shortlisted candidates will receive interview details via email: Keep an eye on your email inbox for updates about interview schedules and further steps.
Apply Now
Grab this opportunity to work with a reputed company and gain valuable customer support experience. If you are ready to take the next step in your career, apply now using the link below.
Apply Link: Tech Mahindra Chat/Voice/Email Support Associate Jobs
Conclusion
Tech Mahindra offers a robust platform for career growth in customer support roles. If you have good communication skills and a customer-first mindset, don’t miss this chance to apply for Tech Mahindra Chat Support Jobs. Act fast, as this is an urgent opening with multiple vacancies.
Tips for Job Seekers
1. Tailor your resume for customer support roles: Highlight relevant skills like communication, patience, multitasking, and customer handling experience.
2. Highlight communication and problem-solving skills: Use past examples or experiences to showcase your ability to resolve issues effectively.
3. Be prepared for voice and chat support scenarios in interviews: Practice mock situations where you handle customer queries via phone or chat platforms.
4. Join Tech Mahindra’s official career pages for updates: Stay connected with the latest job openings, hiring drives, and announcements.
5. Stay professional during virtual or in-person interviews: Dress appropriately, maintain clear communication, and be punctual to leave a strong impression.
FAQs
What is the role in Tech Mahindra Chat Support Jobs?
The role involves managing customer interactions through chat, voice, and email channels. Responsibilities include resolving queries, offering support, and ensuring high customer satisfaction by delivering prompt and professional responses
Is the Tech Mahindra Chat Support Jobs role open to freshers?
Yes, the position is open to freshers who possess strong communication skills and hold a graduation degree. Tech Mahindra welcomes entry-level applicants with a passion for customer service and problem-solving.
What is the salary offered for Chat Support Jobs?
The salary ranges from ₹2.5 LPA to ₹8 LPA, depending on the candidate’s experience, location, and performance in the selection process. Higher compensation is typically offered for experienced or metro-city placements.
Is this a Work From Home job?
No, this is a Work From Office opportunity. Candidates must be willing to relocate or commute daily to the assigned office location. Remote or hybrid roles are not available for this position.
What is the application deadline?
This is an urgent hiring drive, so interested candidates are advised to apply as soon as possible. Openings may close quickly as positions are filled on a rolling basis.
Which locations are hiring for this role?
Tech Mahindra is hiring across multiple cities in India, including Mumbai, Pune, Bangalore, Hyderabad, Chennai, Noida, and Kolkata. Candidates can indicate location preferences during the application process.
Do I need prior experience to apply?
No, prior experience is not mandatory. Both freshers and experienced professionals are encouraged to apply. However, candidates with customer service backgrounds may have an edge.
What are the skills required for Tech Mahindra Chat Support Jobs?
Essential skills include excellent communication, customer handling abilities, and basic computer knowledge. Multitasking, patience, and familiarity with typing/chat interfaces are also important.
How many openings are available?
Currently, there are over 500 openings for this role across various Tech Mahindra offices. The company is scaling up its customer support teams rapidly to meet client demand.
What is the selection process for Tech Mahindra Chat Support Jobs?
The process typically includes resume screening, followed by a virtual interview that may test communication and scenario-based skills. A final HR discussion confirms eligibility, location, and joining details.
Will Tech Mahindra provide training after selection?
Yes, selected candidates receive comprehensive training tailored to the specific process and tools they’ll be using. Training ensures that employees are well-prepared before transitioning to live support.