Genpact is actively hiring for the position of Process Developer – Trainer in its Trust & Safety division. If you’re a detail-oriented individual who enjoys driving learning initiatives and equipping teams with skills for high-performance delivery, this is your chance to shine. This opportunity under Genpact Process Developer Jobs is ideal for individuals who want to grow in the learning and development space while contributing to operational excellence. With a competitive salary and inclusive work culture, Genpact offers the right platform to scale your career to new heights.
Position Snapshot
Role: Process Developer – Trainer (Quality Control/Quality Consultant – Trust & Safety)
Location: Hyderabad, India
Type: Full-time
Education: Any Graduate
Salary: Up to ₹6 LPA
Job Code: HIG021865
Department: Operations – Quality Control & Training
About the Organization
Genpact is a globally recognized professional services firm with a presence in over 30 countries and a workforce of more than 125,000 employees. The company is known for its digital transformation solutions, strong commitment to operational excellence, and purpose-driven culture. At Genpact, employees work with leading Fortune Global 500 clients across diverse industries, solving real-world problems with innovation, AI, and deep domain expertise. The firm fosters an environment of growth, curiosity, and continuous improvement—making it a sought-after destination for professionals around the world.
Job Summary
As a Process Developer – Trainer, you will be responsible for designing and delivering impactful training programs focused on quality control and assurance. The ideal candidate will work closely with Quality Leadership, Consultants, and Analysts to ensure consistent standards, continuous learning, and strong adherence to global quality practices. Your role will directly contribute to the upskilling of Genpact’s Trust & Safety workforce.
Job Role & Responsibilities
1) Training Needs Identification
- Collaborate with Quality and Operational teams to assess training requirements
- Identify knowledge gaps through needs assessments and performance data
- Understand evolving quality metrics and adjust training plans accordingly
2) Curriculum Development
- Create dynamic training content such as manuals, e-learning modules, presentations, and case studies
- Ensure training material is accurate, current, and aligned with global standards
- Tailor content to suit varied learning styles and experience levels
3) Training Delivery
- Conduct virtual and in-person training sessions with high engagement
- Use multiple training techniques including group activities, demonstrations, and assessments
- Foster a positive, interactive classroom or virtual environment
4) Evaluation and Feedback
- Develop quizzes and assessments to test knowledge retention
- Gather feedback from trainees and stakeholders to improve delivery
- Maintain detailed records of training completion and performance metrics
5) Process Advocacy and Collaboration
- Promote adherence to best practices in quality management
- Serve as a quality subject matter expert within the team
- Work with managers and SMEs to ensure training aligns with operational goals
6) Continuous Learning and Innovation
- Regularly update course content to reflect process changes
- Introduce new tools or platforms to enhance the learning experience
- Monitor training outcomes and make improvements for effectiveness
Required Skills & Qualifications
Educational Qualification
- A bachelor’s degree in any stream (preferred: Education, Business, Operations)
Technical Skills Required
- Understanding of Quality Control methodologies and tools
- Experience with Learning Management Systems (LMS)
- Ability to use content development software like PowerPoint, Canva, or Articulate
- Familiarity with Six Sigma, Lean, or ISO standards is a plus
Soft Skills Needed
- Excellent verbal and written communication
- Strong presentation and facilitation skills
- Time management and multitasking abilities
- Teamwork and adaptability in a fast-paced environment
Eligibility Criteria
- Open to any graduate with relevant training or quality experience
- Prior experience in learning & development roles is advantageous
- Knowledge of quality and compliance standards in a corporate setting
- Willingness to work from Hyderabad office and manage blended training delivery
Salary and Perks
- Competitive package up to ₹6 LPA based on experience and performance
- Inclusive workplace culture with equal opportunity employment
- Access to Genpact’s career mobility and internal certification programs
- Employee wellness, health benefits, and learning tools
- Exposure to a global client base and latest digital platforms
Work Environment
- Full-time corporate role with structured work hours
- Opportunity to conduct hybrid training (virtual and physical)
- Collaborative and diverse team environment
- Tools and support provided for success in training delivery
How to Apply
Follow these simple steps to apply for this exciting position:
- Visit the official Genpact Careers page
- Search with the job code HIG021865 or “Process Developer – Trainer”
- Fill in your details and upload your latest resume
- Submit your application and await further communication from HR
Recruitment Process
- Resume screening based on qualifications and relevant experience
- Initial HR discussion to assess communication skills and alignment
- Panel interview focusing on training methodology and quality expertise
- Assessment task (if required) to evaluate training capabilities
- Final HR round and offer discussion
Final Words
The Genpact Process Developer Jobs offer a fulfilling and impactful career path for individuals passionate about quality, people development, and structured learning. With world-class resources, a culture of excellence, and the chance to work with high-performing teams, Genpact is where careers take flight. Apply now and join the mission to build a better world through empowered learning and development.
Tips for Applicants
1) Enhance Your Resume: Customize your resume by highlighting any training, coaching, or facilitation roles. Mention certifications or tools you’ve worked with like LMS or Articulate.
2) Prepare for the Interview: Be ready to share examples of how you’ve handled classroom scenarios or developed content. Brush up on quality methodologies and adult learning principles.
3) Practice Communication: This role demands clarity in instruction and feedback. Practice delivering concise explanations with confidence.
4) Understand Genpact’s Culture: Visit Genpact’s official website and social platforms to learn about their mission and values. Align your responses to reflect the same.
Apply Now
This is your opportunity to be part of a global transformation story. If you are ready to make a difference in quality management through structured learning programs, this role is the perfect fit.
Apply Link – Genpact Process Developer Jobs
FAQS
1. What does a Process Developer – Trainer at Genpact do?
The Trainer is responsible for designing, delivering, and evaluating training programs that focus on quality control and operational excellence. They collaborate with quality leaders to upskill teams and close performance gaps. The role plays a key part in driving consistency and standards across the Trust & Safety division. It’s both strategic and delivery-focused.
2. What types of training does the Trainer deliver?
Training is delivered in both virtual and in-person formats, using presentations, group discussions, simulations, and assessments. The trainer tailors content to various learning levels and styles. They also foster an interactive, inclusive environment. Sessions are designed to improve quality metrics and learner engagement.
3. What is the core purpose of the Trust & Safety division?
Genpact’s Trust & Safety division ensures digital platforms are safe, compliant, and trustworthy. It involves moderation, compliance, and quality practices across content and operations. The trainer supports this function by aligning training with compliance and accuracy goals. Quality control is the heart of the function.
4. What are the educational qualifications required for this role?
Any bachelor’s degree holder can apply, but degrees in Education, Business, or Operations are preferred. Candidates should be knowledgeable in training or quality assurance processes. Formal certifications in L&D or quality control add an advantage. Freshers are not ideal unless they have relevant internships.
5. Is previous training experience necessary?
While not mandatory, prior experience in learning and development, facilitation, or quality roles is strongly preferred. Candidates with a background in corporate training or employee onboarding will stand out. Familiarity with structured delivery models is a plus. Experience boosts effectiveness from day one.
6. What technical skills are expected in this role?
The ideal candidate should know LMS platforms, content creation tools like PowerPoint, Canva, or Articulate, and have a basic grasp of quality methodologies. Knowledge of Six Sigma or ISO standards is a bonus. Comfort with digital platforms is essential for hybrid delivery.
7. Where is this role located?
The job is based in Hyderabad, India, and requires candidates to be flexible with a blended working model. Training delivery may involve both remote and in-office sessions. The position operates under a full-time corporate setup. Travel may be needed occasionally.
8. What type of work schedule should I expect?
This is a full-time role with structured business hours. However, some flexibility may be required for sessions aligned with global teams. The job typically runs on a five-day week. Planning, coordination, and delivery are managed during weekdays.
9. What department will I be working under?
You’ll work within Operations – Quality Control & Training, specifically supporting the Trust & Safety division. This department ensures high-quality standards across operational processes. The focus is on continuous improvement, accuracy, and upskilling. Collaboration with SMEs and analysts is frequent.
10. What soft skills are essential for this role?
Key soft skills include excellent verbal and written communication, public speaking, time management, adaptability, and teamwork. The trainer should be confident, approachable, and able to handle queries with ease. Facilitation and coaching mindset are essential to succeed.
11. Will I be working with other teams or independently?
You will work closely with Quality Leadership, Analysts, and Operational teams to design and deliver impactful training. Though many responsibilities are independent, collaboration is critical for planning and alignment. The trainer serves as both an educator and internal consultant.
12. How does this role contribute to quality control?
Training ensures that employees understand and follow quality standards, procedures, and compliance metrics. The trainer continuously updates content based on quality data and feedback. By improving learning outcomes, they reduce process errors and drive operational success.
13. What is the salary offered for this role?
The role offers a competitive salary of up to ₹6 LPA, depending on experience and qualifications. Genpact also offers internal growth opportunities, certifications, and wellness benefits. Performance-based growth is encouraged and supported.
14. How can I apply for the Process Developer – Trainer role?
To apply, visit the official Genpact Careers portal, search using Job Code HIG021865 or the role title, and upload your resume. Ensure your experience in training, facilitation, or quality is highlighted. Applications are reviewed on a rolling basis.
15. What does the recruitment process involve?
The process includes resume screening, an initial HR round, a technical or panel interview, and possibly a training demo or assessment task. The final round involves an HR discussion about salary and joining timeline. Communication and subject knowledge are key selection criteria