Sutherland is a leading global business process outsourcing (BPO) and digital transformation company that collaborates with some of the world’s most iconic brands. The company leverages human expertise and artificial intelligence to deliver exceptional customer experiences, sales support, and business process excellence. With a strong presence in multiple countries, Sutherland is known for its innovation-driven approach and commitment to employee growth and professional development.
This role offers a fantastic opportunity to work in a fast-paced, sales-driven environment while interacting with international customers and gaining hands-on experience in sales, upselling, and customer engagement.
Job Overview
- Position: Sales Transaction Associate
- Location: Chennai, India (Work from Office)
- Salary: Up to ₹4 LPA
- Qualification: 12th Pass / Any Graduate / 3-Year Diploma
- Experience: Freshers & Experienced (6+ months in international sales preferred)
- Employment Type: Full-Time
- Shift: Rotational shifts (Primarily Night Shifts)
- Transport: Two-way cab facility (up to 25km radius from the office).
Roles & Responsibilities
As a Sales Transaction Associate, you will be responsible for driving revenue by engaging with customers, understanding their needs, and offering tailored solutions.
Customer Interaction & Sales Management
- Handle inbound and outbound sales calls for international customers.
- Assist customers with product inquiries, service upgrades, and sales transactions.
- Drive revenue growth by upselling and cross-selling relevant products or services.
- Provide real-time support via calls and chats while ensuring customer satisfaction.
Technical & Process Support
- Address customer queries related to products, services, and technical issues.
- Ensure seamless communication and resolution of sales-related concerns.
- Work within company guidelines to maintain compliance with policies.
Performance & Business Targets
- Meet and exceed sales conversion targets and performance metrics.
- Provide accurate and timely reporting of sales data and customer interactions.
- Continuously enhance product knowledge and sales strategies through training.
Skills & Qualifications
Sutherland is looking for candidates who possess strong communication skills, sales acumen, and the ability to engage customers effectively.
Educational Qualification
- 12th Pass / Any Graduate / 3-Year Diploma from a recognized institution.
Technical & Soft Skills
- Excellent verbal communication skills in English.
- Prior experience in sales, upselling, or cross-selling (preferred but not mandatory).
- Ability to handle real-time voice calls and chats efficiently.
- Basic knowledge of customer relationship management (CRM) tools is an advantage.
- Strong persuasion and negotiation skills to drive sales.
- Ability to work in a fast-paced and target-driven environment.
Preferred Experience
- Freshers with excellent communication skills are welcome.
- Minimum 6 months of experience in an international voice process, sales, or customer service is preferred.
Why Join Sutherland?
Sutherland offers an exciting career path for individuals interested in sales, customer engagement, and global business operations. Here’s what you can expect:
Competitive Salary & Performance Incentives
- Earn up to ₹4 LPA with additional performance-based incentives.
- Attractive bonus structures for top performers.
Career Growth & Professional Development
- Extensive training programs and skill enhancement sessions.
- Opportunity to advance into leadership roles in sales and customer success.
- Exposure to global customer service standards and best practices.
Work-Life Balance & Perks
- 5-day work week with rotational shifts.
- Two-way cab facility available for employees (up to 25km radius from the office).
- Employee-friendly work culture with diverse and inclusive teams.
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Application Process
Sutherland follows a structured selection process to ensure the best candidates are selected for this role.
Step 1: HR Interview
- Initial screening to assess communication skills and job suitability.
- Discussion on basic sales knowledge and problem-solving abilities.
Step 2: SD Panel Interview
- Evaluation of technical skills, sales acumen, and customer handling ability.
- Assessment of previous experience (if applicable) and ability to work in a sales environment.
Step 3: Voice Assessment
- Candidates will go through a voice and accent assessment.
- Test on clarity, fluency, and ability to engage in professional conversations.
Step 4: Offer & Onboarding
- Selected candidates will receive an offer letter with detailed employment terms.
- Onboarding process includes training, team introduction, and process familiarization.
Tips for Applicants
- Enhance Your Resume: Highlight sales experience, communication skills, and technical knowledge.
- Prepare for the Interview: Practice customer handling, sales techniques, and problem-solving scenarios.
- Improve Sales Knowledge: Familiarize yourself with basic sales concepts, customer engagement techniques, and CRM tools.
- Work on Voice Modulation: Since this is an international voice process, focus on clear pronunciation, neutral accent, and professional tone.
Important Notice
Sutherland follows strict hiring policies and does not charge any fees from job applicants. All hiring decisions are based on merit and suitability for the role.
The company is an equal opportunity employer, ensuring a fair and inclusive work environment for all candidates.
Apply Now
Sutherland is offering an excellent opportunity for aspiring sales professionals to join its dynamic team. If you have a passion for sales, strong communication skills, and the drive to succeed in a fast-paced environment, this role is for you.
Start your career with Sutherland today!
Here is Apply Link – Click Here