Sutherland is offering an exciting opportunity for individuals looking to grow in sales and customer engagement. The Sutherland Sales Transaction Associate Job provides exposure to international sales, hands-on training, and career advancement opportunities.
If you have strong communication skills and a passion for sales, this role is your chance to work in a globally recognized organization. Gain experience in upselling, customer interaction, and revenue generation while being part of a fast-paced, dynamic sales environment.
Sutherland Overview
Sutherland is a global leader in business process outsourcing (BPO) and digital transformation, partnering with some of the world’s most recognized brands. The company combines human expertise and artificial intelligence to enhance customer experiences, drive business growth, and ensure operational excellence.
With a strong presence in multiple countries, Sutherland is known for its innovation-driven approach, career growth opportunities, and a collaborative work culture. Employees benefit from extensive training programs, skill development, and leadership exposure.
Job Details
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- Position: Sales Transaction Associate
- Location: Chennai, India (Work from Office)
- Salary: Up to ₹4 LPA + Performance Incentives
- Qualification: 12th Pass / Any Graduate / 3-Year Diploma
- Experience: Freshers & Experienced (6+ months in international sales preferred)
- Employment Type: Full-Time
- Shift: Rotational shifts (Primarily Night Shifts)
- Transport Facility: Two-way cab service (up to 25km radius from office)
Roles and Responsibilities
1) Customer Interaction & Sales Management
- Handle inbound and outbound sales calls with international customers.
- Assist customers with product inquiries, service upgrades, and sales transactions.
- Upsell and cross-sell relevant products or services to maximize revenue.
- Provide real-time support via calls and chats, ensuring customer satisfaction.
2) Technical & Process Support
- Address customer queries related to products, services, and technical issues.
- Ensure accurate and efficient communication of sales-related concerns.
- Adhere to company policies and sales process guidelines.
3) Performance & Business Targets
- Meet and exceed sales conversion targets and performance metrics.
- Maintain accurate reporting of customer interactions and sales data.
- Continuously enhance product knowledge and sales strategies through training.
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Eligibility Criteria
Educational Qualification
- 12th Pass / Any Graduate / 3-Year Diploma from a recognized institution.
Technical & Soft Skills
- Strong verbal communication skills in English.
- Prior experience in sales, upselling, or cross-selling (preferred but not mandatory).
- Ability to handle real-time voice calls and chats efficiently.
- Basic knowledge of customer relationship management (CRM) tools (preferred).
- Persuasion and negotiation skills to drive sales.
- Ability to work in a fast-paced, target-driven environment.
Salary and Benefits
- Salary: Up to ₹4 LPA + Performance-based incentives.
- Bonuses: Attractive incentive structures for top performers.
- Career Growth: Access to skill development programs and leadership training.
- Work-Life Balance: 5-day work week with rotational shifts.
- Transport Facility: Two-way cab service (up to 25km radius).
- Global Exposure: Work with international customers and develop professional expertise.
Application Process
To apply for the Sutherland Sales Transaction Associate Job, follow these steps:
- Visit the Sutherland Careers Portal and search for “Sales Transaction Associate – Chennai.”
- Submit your application with an updated resume and a cover letter highlighting your skills in sales and customer engagement.
- Shortlisted candidates will receive an email invitation for an online assessment.
- Pass the assessment and proceed to the technical interview round.
- Final HR discussion covering job expectations, salary negotiation, and onboarding process.
- Receive your official offer letter and begin the onboarding journey at Sutherland.
Selection Process
Candidates applying for the Sutherland Sales Transaction Associate Job will go through the following selection rounds:
- HR Interview – Screening for communication skills and job suitability.
- Sales & Voice Assessment – Evaluation of sales acumen, fluency, and clarity in communication.
- Panel Interview – Discussion with hiring managers and team leads.
- Final Offer & Onboarding – Selected candidates receive an official offer letter.
Apply Now
Sutherland is offering a great opportunity for aspiring sales professionals to join its dynamic team. If you have a passion for sales, strong communication skills, and the drive to succeed in a fast-paced environment, this role is for you.
Start your career with Sutherland Sales Transaction Associate Jobs today and gain international sales experience.
Here is the Apply Link: Click Here
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Important Note
- Sutherland follows strict hiring policies and does not charge any fees from job applicants.
- The company is an equal-opportunity employer, ensuring a fair and inclusive work environment for all candidates.
Tips for Job Seekers
1. Enhance Your Resume Effectively: Craft your resume to highlight your most relevant skills and experiences for sales and customer service roles. Focus on your achievements—such as meeting sales targets or improving customer satisfaction—and include technical skills like CRM usage. Be sure to use strong action words and provide metrics to show your impact.
2. Prepare Thoroughly for the Interview: Expect scenario-based questions that test your ability to handle real customer situations. Practice responding to objections, upselling, and resolving complaints calmly. Mock interviews and rehearsing with real examples can help you speak clearly and confidently during the actual interview.
3. Expand Your Sales Knowledge Base: Familiarize yourself with basic sales models like AIDA, learn how to identify customer needs, and practice building rapport. Online courses, sales podcasts, and training videos can help you strengthen your understanding and improve your performance on the job.
4. Master Voice Modulation and Communication Style: For voice-based roles, especially in international processes, clarity and tone are crucial. Work on speaking in a neutral accent, using professional language, and maintaining a polite tone. Practicing with recordings or following English-language media can help improve your pronunciation and fluency.
5. Build Confidence and Stay Positive: Confidence and a positive mindset are highly valued in customer-facing roles. Practice speaking clearly in group settings, stay updated on industry trends, and enter interviews with enthusiasm and a willingness to learn. A cheerful and confident tone can leave a lasting impression
Conclusion
Sutherland provides an excellent platform for individuals looking to build a sales career. With industry-leading training, performance-based incentives, and exposure to global customer engagement practices, this role is ideal for professionals who want to grow in sales and business operations.
Apply today and take the first step toward a successful career with Sutherland.
FAQS – Sales Transaction Associate Jobs
1) What does a Transaction Processing Associate actually do?
You’ll handle Asset Moves, Account Opening, and Tax Re-Rates, especially in services related to Lending Clients. Think of it as the engine room of financial operations.
2) How much take-home salary can a Process Associate expect monthly?
Expect around ₹23,000 to ₹24,500 per month, though this may vary depending on deductions, bonuses, and experience.
3) Does Sutherland offer performance-based bonuses?
Yes! Additional pay such as bonuses or commissions can add an average of ₹36,000 per year on top of your base salary.
4) What’s the entry-level salary at Sutherland?
For freshers or new graduates, salaries start from around ₹1.58 Lakhs per year, climbing with experience and role level.
5) What’s the salary for a Level 2 Associate at Sutherland?
Expect a salary between ₹3.6 Lakhs to ₹4 Lakhs per year. It’s a step up from entry-level roles with more responsibility.
6) Does Sutherland offer career growth opportunities?
Yes. Many start as Associates and move up to Team Lead, Manager, or Specialist roles with time and performance.
7) Is working at Sutherland worth it?
If you’re looking for a structured role, stable income, and corporate exposure, Sutherland scores 3.3/5 stars on average for compensation and benefits.
8) Is “Associate” a good starting point in a corporate career?
Absolutely! Associate roles are designed for beginners or early-career professionals looking to build experience in process-driven environments.
9) How do you pass a sales associate interview?
Research the company, know its products and competitors, practice common questions, and show strong communication and customer service skills.
10) How many interview rounds are there in Sutherland?
Usually 3–4 rounds, including HR screening, communication skills test, technical/managerial interview, and a final interview or panel round.