Concentrix Representative Operations Jobs offer a great opportunity for freshers and experienced candidates to build a career in customer service and technical support. This role involves interacting with customers via calls, emails, or chats to resolve routine queries and provide excellent service. With job openings in Chennai, Chandigarh, and Hyderabad, Concentrix provides a supportive work environment with rotational shifts. Candidates will develop strong communication and problem-solving skills while working with a global leader in business process outsourcing. Don’t miss the chance to be part of Concentrix Representative Operations Jobs and grow your professional journey.
Job Details
- Role: Representative, Operations
- Qualification: Any Degree
- Experience: Fresher or Experienced
- Salary: Up to 10 LPA
- Locations: Chennai, Chandigarh, Hyderabad
- Job Area: Customer Service and Support
Company Overview
Concentrix is a leading global business services company that specializes in customer engagement and improving business performance. With operations across multiple countries, Concentrix supports major brands by delivering superior customer experience and innovative solutions. The company values diversity, inclusion, and continuous learning, making it an excellent workplace for professionals seeking growth in customer service, technical support, and content moderation roles. Concentrix fosters a culture of teamwork and development, helping employees reach their full potential.
Role & Responsibilities
The Representative, Operations will interact with customers through various communication channels to provide support and resolve issues. Key responsibilities include:
1) Customer Interaction and Support
- Handle inbound and outbound calls, emails, and chats based on client requirements.
- Ensure service meets contractual Key Performance Indicators (KPIs).
- Clarify customer needs and provide appropriate resolutions using decision-support tools.
2) Communication and Documentation
- Listen attentively and demonstrate empathy to build rapport with customers.
- Maintain knowledge of client products and services.
- Prepare accurate work records and document customer interactions appropriately.
3) Continuous Improvement and Additional Services
- Participate in activities to enhance customer satisfaction and business performance.
- Offer additional products or services when appropriate.
- Track and retrieve information using call tracking databases.
4) Content Moderation (If Applicable)
- Review and moderate content including text, images, and videos for compliance with client policies.
- Identify and handle sensitive content such as violence, extremism, or inappropriate material.
Eligibility Criteria
- Graduate or undergraduate in any discipline.
- Excellent communication skills in English and one regional language (Telugu, Kannada, Malayalam, Hindi).
- Strong computer navigation and multitasking abilities.
- Ability to adapt to a fast-paced, high-volume work environment.
- Flexible to work rotational shifts and weekends.
- Dependable with attention to detail and customer service orientation.
Salary Details
The salary for Concentrix Representative Operations Jobs can go up to 10 Lakhs per annum, based on location and experience. Additional benefits and incentives may apply.
Work Model
This is a full-time role based in Chennai, Chandigarh, or Hyderabad. The position follows rotational shifts with six working days per week. Concentrix provides a structured and supportive work environment.
Application Process
Candidates interested in Concentrix Representative Operations Jobs should:
- Visit the official Concentrix careers page for respective locations.
- Choose the desired city links below
- Complete the online application form accurately.
- Submit the application before the deadline.
Selection Process
- Resume Screening: Applications are reviewed to shortlist qualified candidates.
- Online Assessments: Candidates may need to complete aptitude and technical tests.
- Technical Interview: Evaluation of problem-solving, communication, and role-specific skills.
- HR Interview: Assessment of cultural fit, attitude, and motivation.
Perks and Benefits
- Attractive salary package with performance-based incentives
- Comprehensive health insurance and employee wellness programs
- Continuous learning and career development support
- Positive, inclusive, and team-oriented work culture
Apply Now
Start your career with Concentrix by applying for the Representative, Operations role today. Visit the official Concentrix careers page for your preferred location and submit your application:
Chennai – Concentrix Representative Operations Jobs
Chandigarh – Concentrix Representative Operations Jobs
Hyderabad – Concentrix Representative Operations Jobs
Tips for Job Seekers
- Prepare for Technical Tests: Practice basic aptitude and communication scenarios related to customer service roles.
- Research the Company: Learn about Concentrix’s values, services, and recent projects.
- Improve Communication Skills: Enhance verbal and written communication in English and regional languages.
- Build Problem-Solving Abilities: Focus on customer handling and conflict resolution skills.
- Stay Updated on Industry Trends: Follow updates on BPO sector trends and customer experience technologies.
Important Note
Ensure your application is complete with the latest documents and submitted timely. Stay connected to Concentrix’s official career portal for recruitment updates.
FAQs for Concentrix Representative Operations Jobs
1. What is the eligibility criteria for Concentrix Representative Operations Jobs?
Any graduate or undergraduate can apply for this role. Candidates must have strong English communication and at least one regional language. Basic computer and multitasking skills are also required.
2. What is the salary for freshers in this role?
Freshers can earn up to ₹10 LPA depending on skills, experience, and job location. The package may also include performance-based incentives and company benefits. Salary may vary slightly between cities.
3. Which locations are available for this job role?
The job openings are available in Chennai, Chandigarh, and Hyderabad. Candidates can choose and apply for their preferred location during the application process. All roles are full-time and location-based.
4. What are the main responsibilities in this role?
You’ll handle customer queries via calls, emails, or chats and provide resolutions. Tasks may include ticket creation, documentation, and content moderation. Ensuring customer satisfaction is the core objective.
5. Is prior experience mandatory for this position?
No, both freshers and experienced candidates are eligible to apply. Training will be provided to help new joiners understand the role. Previous BPO experience is considered an added advantage.
6. What shift patterns should I expect in this role?
This job follows a rotational shift model including weekends. It typically involves six working days with weekly offs based on scheduling. Flexibility with shifts is a must for all applicants.
7. Does this job involve content moderation work?
Yes, certain projects may involve reviewing user-generated content. This includes filtering sensitive material like violence, abuse, or policy violations. Content moderation roles are assigned based on the process.
8. What skills are essential to succeed in this job?
Strong communication, problem-solving, and multitasking skills are crucial. You should also be familiar with basic computer operations and CRM tools. A positive attitude and empathy are equally important.
9. How is the selection process conducted at Concentrix?
The process includes resume screening, an online aptitude test, technical rounds, and an HR interview. Each round assesses communication, role understanding, and cultural fit. Timely follow-up is recommended after applying.
10. Can I apply for more than one location at a time?
Yes, candidates may apply individually for different job locations. Each city has a separate job listing and application link. Ensure accurate details and complete documents while applying to multiple roles.
11. What does the content moderation part of the role involve?
In some project streams, you’ll review user-generated content—such as text, images, or video—for policy compliance. This includes identifying objectionable or sensitive content based on client guidelines. High attention to detail and quick decision-making are essential.
12. How long does it take to receive a job offer from Concentrix?
For many candidates, the process from application to offer typically takes just 1–2 days. If it extends, it may take up to a week depending on role and volume. Most hires are confirmed swiftly once interviews and assessments are cleared.
13. Is the Concentrix interview considered difficult?
Generally, the interview is rated as “easy to moderate” by most candidates. It includes a mix of behavioral, aptitude, and role-specific questions. With proper preparation and communication clarity, it’s quite manageable .
14. How do candidates usually get interviewed at Concentrix?
Candidates often receive interview invitations via online application platforms like Indeed or LinkedIn. Referrals from current employees or recruiters also play a significant role. Initial contact is typically via email or phone call.
15. What qualities make a candidate stand out in Concentrix interviews?
They look for strong customer-centred attitudes, clear communication, and the ability to remain calm under pressure. Demonstrating adaptability, problem-solving, and cultural fit with “game-changing” mindset is highly valued. Share examples showing these traits during interviews.
Conclusion
Concentrix Representative Operations Jobs provide excellent opportunities for freshers and experienced candidates to grow in customer service and support roles. With competitive pay, skill development, and diverse work locations, these jobs are a great career starting point. Apply now to be a part of Concentrix’s dynamic team and enhance your professional journey.