Accenture, a global leader in digital and cloud transformation services, is hiring for the role of Customer Service Associate. Based in Bengaluru, this opportunity is ideal for graduates looking to start or advance their career in client service operations. If you are passionate about customer interaction, problem-solving, and want to work in the U.S. Retirement domain, this full-time position offers excellent growth potential. Explore this exciting role under Accenture Customer Service Associate Jobs and take your next career step with one of the world’s most innovative companies.
Job Overview
Role: Customer Service Associate
Location: Bengaluru, India
Type: Full-time
Experience: 0–2 years
Education: Any Graduate
Salary: Up to ₹6 LPA
Department: Retirement Solutions – Customer Service
Shift: Rotational (U.S. business hours)
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud, security, and operations. With 699,000 employees across more than 120 countries, Accenture delivers on the promise of technology and human ingenuity. It partners with over 40 industries to drive progress and help clients become high-performance businesses. Accenture provides a supportive and growth-focused work environment that values diversity, innovation, and continuous improvement.
Job Summary
As a Customer Service Associate, you will work in Accenture’s Retirement Solutions team, focusing on supporting U.S. institutional clients with operational, administrative, and service-oriented tasks. This includes resolving customer queries, working on plan-level documentation, processing distributions, and ensuring accurate record-keeping. The role is designed for professionals who can handle backend and middle-office operations efficiently while providing excellent customer support.
Roles and Responsibilities
1) Daily Operations
- Support plan sponsors and administrators with contribution processing, withdrawals, and loan handling
- Assist client-facing teams with administrative tasks across various retirement solutions processes
- Perform record-keeping, document updates, and plan configuration reviews
- Process participant services, including eligibility checks and salary deferral enrollments
2) Client Service Coordination
- Act as a liaison between operational teams and clients
- Respond to queries regarding plan-level data corrections or escalations
- Maintain high attention to detail while dealing with sensitive financial data
- Document all activities accurately in centralized systems
3) Specialized Support
- Manage plan reporting and audit-related tasks
- Assist with involuntary distributions, lost earnings calculations, and compliance checks
- Support U.S. retirement middle-office processes and plan remediations
Who Can Apply?
Educational Qualification
- Any graduation is mandatory
- Candidates from commerce or finance backgrounds are preferred
Experience
- 0 to 2 years of experience in customer service or retirement operations
- Exposure to U.S. retirement services is advantageous but not required
Key Skills Required
- Good written and verbal English communication
- Strong typing speed and attention to detail
- Proficiency in MS Excel and documentation tools
- Ability to work in U.S. shift hours (night shifts may be required)
- Problem-solving skills and a proactive work attitude
Salary and Benefits
1) Compensation
- Salary up to ₹6 LPA based on experience and interview performance
2) Perks and Benefits
- Comprehensive training and onboarding
- Health and medical insurance coverage
- Internal mobility and career growth opportunities
- Employee assistance and wellness programs
- Access to learning portals and certification support
Work Environment
- Location: Bengaluru (on-site role)
- Shift: Rotational shifts based on U.S. time zones
- Collaborative team setting with defined KPIs
- Learning-based culture with mentorship support
How to Apply
Follow these simple steps to apply for Accenture Customer Service Associate Jobs:
- Visit the official Accenture Careers portal
- Search for Job ID: AIOC-S01575101
- Complete the application form and upload your updated resume
- Submit and await communication from Accenture’s HR team
Apply Link – Accenture Customer Service Associate Jobs
These Fresher jobs are perfect for recent grads ready to start.
Hiring Process
The hiring process is designed to identify candidates who are not only qualified but also a good cultural fit for the organization. It typically involves the following stages:
- Resume Screening: Initial shortlisting based on qualifications, experience, and job fit.
- Communication & Typing Assessment: Tests to evaluate typing speed, accuracy, and written/verbal communication skills.
- HR Interview: Covers your career goals, availability, salary expectations, and cultural fit.
- Final Interview: Conducted by the operations manager or team lead to assess technical skills and role suitability.
Candidates who clear all rounds will receive a formal job offer and begin onboarding
FAQs – Accenture Customer Service Associate Jobs
1) What is the job title and location for this position?
The position is titled “Customer Service Associate” and is based in Bengaluru, Karnataka. It is a full-time role within Accenture’s Operations division, focusing on Retirement Solutions. The job requires working from the office.
2) What qualifications are required for this role?
Candidates must possess a bachelor’s degree in any discipline. While a commerce background is preferred, it is not mandatory. Fresh graduates and individuals with up to 3 years of experience are eligible to apply.
3) What experience level is Accenture seeking?
Accenture is looking for candidates with 1 to 3 years of experience. However, fresh graduates with relevant skills and a keen interest in customer service are also encouraged to apply.
4) What are the key responsibilities of this role?
The role involves assisting client-facing personnel with middle and back-office activities, supporting plan sponsors on various plan-level activities, and ensuring accurate processing of monetary and non-monetary transactions. It also includes researching and resolving client issues and maintaining compliance with client policies.talentify.io
5) What skills are essential for this position?
Essential skills include strong verbal and written communication in English, proficiency in Microsoft Excel, attention to detail, good typing skills, and the ability to manage time effectively. Familiarity with the US retirement industry is a plus.
6) Is prior experience in the US retirement industry necessary?
While not mandatory, prior experience in the US retirement industry, especially in Defined Contributions and Institutional Services, is preferred. Knowledge of US monetary processes like contributions and distributions is beneficial.
7) What are the working hours for this role?
The position requires flexibility to work in US shifts, which may include night shifts and rotational schedules based on business requirements. Employees are expected to work five days a week from the office.
8) Are there any certifications that would be advantageous?
Certifications such as ASPPA (American Society of Pension Professionals & Actuaries) or CRPS (Chartered Retirement Plans Specialist) are preferred but not mandatory. These certifications can enhance understanding of retirement solutions.
9) What is the application process for this role?
Interested candidates can apply through Accenture’s official careers portal by searching for Job No. AIOC-S01575101. Ensure your resume highlights relevant skills and experiences.
10) What is the selection process at Accenture?
The selection process typically includes an online application, resume screening, virtual interviews focusing on technical and behavioral aspects, and an HR discussion regarding compensation and other details.
11) What benefits does Accenture offer to its employees?
Accenture provides comprehensive benefits, including health insurance, wellness programs, continuous learning opportunities, and a diverse and inclusive work environment. Employees also have access to career development resources.
12) Does Accenture support career growth and development?
Yes, Accenture emphasizes continuous learning and offers various training programs, mentorship opportunities, and career advancement paths to help employees grow professionally.
13) Is this position open to candidates from non-commerce backgrounds?
Yes, while a commerce background is preferred, candidates from any educational discipline with the requisite skills and interest in customer service are welcome to apply.
14) What is the primary focus area of this role?
The role primarily focuses on Retirement Solutions, providing customer service support related to US retirement services, including Defined Contributions and Institutional Services.
15) How can I prepare for the interview process?
To prepare, familiarize yourself with US retirement services, enhance your communication skills, practice common customer service scenarios, and review basic Excel functions. Understanding Accenture’s core values and work culture can also be beneficial.