Accenture, a global leader in digital and cloud transformation services, is hiring for the role of Customer Service Associate. Based in Bengaluru, this opportunity is ideal for graduates looking to start or advance their career in client service operations. If you are passionate about customer interaction, problem-solving, and want to work in the U.S. Retirement domain, this full-time position offers excellent growth potential. Explore this exciting role under Accenture Customer Service Associate Jobs and take your next career step with one of the world’s most innovative companies.
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud, security, and operations. With 699,000 employees across more than 120 countries, Accenture delivers on the promise of technology and human ingenuity. It partners with over 40 industries to drive progress and help clients become high-performance businesses. Accenture provides a supportive and growth-focused work environment that values diversity, innovation, and continuous improvement.
Job Overview
Role: Customer Service Associate
Location: Bengaluru, India
Type: Full-time
Experience: 0–2 years
Education: Any Graduate
Salary: Up to ₹6 LPA
Department: Retirement Solutions – Customer Service
Shift: Rotational (U.S. business hours)
Job Summary
As a Customer Service Associate, you will work in Accenture’s Retirement Solutions team, focusing on supporting U.S. institutional clients with operational, administrative, and service-oriented tasks. This includes resolving customer queries, working on plan-level documentation, processing distributions, and ensuring accurate record-keeping. The role is designed for professionals who can handle backend and middle-office operations efficiently while providing excellent customer support.
Roles and Responsibilities
1) Daily Operations
- Support plan sponsors and administrators with contribution processing, withdrawals, and loan handling
- Assist client-facing teams with administrative tasks across various retirement solutions processes
- Perform record-keeping, document updates, and plan configuration reviews
- Process participant services, including eligibility checks and salary deferral enrollments
2) Client Service Coordination
- Act as a liaison between operational teams and clients
- Respond to queries regarding plan-level data corrections or escalations
- Maintain high attention to detail while dealing with sensitive financial data
- Document all activities accurately in centralized systems
3) Specialized Support
- Manage plan reporting and audit-related tasks
- Assist with involuntary distributions, lost earnings calculations, and compliance checks
- Support U.S. retirement middle-office processes and plan remediations
Who Can Apply?
Educational Qualification
- Any graduation is mandatory
- Candidates from commerce or finance backgrounds are preferred
Experience
- 0 to 2 years of experience in customer service or retirement operations
- Exposure to U.S. retirement services is advantageous but not required
Key Skills Required
- Good written and verbal English communication
- Strong typing speed and attention to detail
- Proficiency in MS Excel and documentation tools
- Ability to work in U.S. shift hours (night shifts may be required)
- Problem-solving skills and a proactive work attitude
Salary and Benefits
1) Compensation
- Salary up to ₹6 LPA based on experience and interview performance
2) Perks and Benefits
- Comprehensive training and onboarding
- Health and medical insurance coverage
- Internal mobility and career growth opportunities
- Employee assistance and wellness programs
- Access to learning portals and certification support
Work Environment
- Location: Bengaluru (on-site role)
- Shift: Rotational shifts based on U.S. time zones
- Collaborative team setting with defined KPIs
- Learning-based culture with mentorship support
How to Apply
Follow these simple steps to apply for Accenture Customer Service Associate Jobs:
- Visit the official Accenture Careers portal
- Search for Job ID: AIOC-S01575101
- Complete the application form and upload your updated resume
- Submit and await communication from Accenture’s HR team
Apply Link – Accenture Customer Service Associate Jobs
Hiring Process
The selection process typically includes:
- Resume screening
- Communication and typing assessments
- HR interview
- Final round with the operations manager or team lead
FAQs – Accenture Customer Service Associate Jobs
Who is eligible for this role?
Any graduate with up to 2 years of work experience can apply. Freshers with good communication and basic MS Office skills are welcome.
Is this a work-from-home job?
No, the position is based in Bengaluru and requires working from the office as per shift schedules.
What is the salary range for this role?
The offered salary is up to ₹6 LPA, depending on your qualifications and performance in the selection rounds.
Do I need to have prior knowledge of U.S. retirement services?
Not necessarily. While it’s a plus, Accenture provides detailed training to all selected candidates.
Are night shifts compulsory?
Yes, flexibility to work in rotational shifts based on U.S. business hours is required.
What skills are most important?
Good communication, attention to detail, familiarity with Excel, and typing speed are key skills needed for this role.
Is there career growth in this position?
Yes, Accenture offers excellent career mobility, internal job transfers, and opportunities for certifications and upskilling.