Zoho is hiring passionate candidates for the role of Technical Support Engineer, providing a strong entry point into the tech industry. This role focuses on delivering top-notch support to global clients and resolving real-time technical issues. It suits individuals who enjoy problem-solving and client interaction. Open to graduates from any stream, the position offers excellent learning, skill development, and industry exposure. Apply now for Zoho Technical Support Engineer Jobs and kickstart your career with one of India’s leading tech companies.
About the Company
Zoho Corporation is a globally recognized technology company offering a suite of cloud-based software solutions for businesses. Headquartered in India with a strong global presence, Zoho is known for its customer-first approach, ethical values, and innovative work environment. With a strong focus on privacy, simplicity, and user experience, Zoho has built a loyal customer base across 180+ countries.
Job Details
Company: Zoho Corporation
Role: Technical Support Engineer
Experience: Freshers
Education: Any Graduate
Salary: ₹5 – ₹7 LPA (Expected)
Work Location: Chennai
Role & Responsibilities
1) Customer Interaction
- Respond to customer queries via phone, email, and chat.
- Assist with product feature explanations and usage guidance.
2) Troubleshooting & Issue Resolution
- Help users solve technical issues including basic and advanced troubleshooting.
- Collaborate with the development team to resolve complex issues.
3) Feedback & Communication
- Gather and relay user feedback to internal teams for product improvement.
- Maintain accurate communication between users and technical teams.
4) Customer Success Support
- Ensure a smooth customer experience by offering timely resolutions.
- Deliver world-class support with a positive and empathetic attitude.
Eligibility Criteria
- Must be a graduate in any discipline (except 2026 pass-outs).
- Strong written and verbal communication in English.
- Excellent customer handling and analytical skills.
- Ability to work independently and collaboratively.
- Willingness to work in night shifts (US time zone).
- Must be able to manage time efficiently and multitask.
Salary Details
- The expected salary range for this role is ₹5 – ₹7 LPA.
- Final CTC will be based on performance and interview results.
Work Model
- Work location is Chennai.
- This role involves night shift work in alignment with US time zone schedules.
Application Process
- Visit the official Zoho careers portal.
- Click on the apply link provided below.
- Submit your application and resume online.
- Shortlisted candidates will receive test/interview details via email.
Selection Process
- Level-1: Written Test (held in Coimbatore; venue/date shared via email).
- Level-2: Technical & HR Interview (post shortlisting).
- Final Offer and onboarding at Chennai office.
Apply Now
Take your first step into the IT industry with Zoho Technical Support Engineer Jobs. Build a fulfilling career helping customers and collaborating with product teams at Zoho.
Apply Link: Zoho Technical Support Engineer Jobs
Conclusion
If you’re looking for a high-energy role where communication, problem-solving, and customer satisfaction take center stage, Zoho Technical Support Engineer Jobs are an excellent opportunity. With a strong learning curve and stable work environment, Zoho offers the perfect platform for freshers to grow in the tech industry.
Tips for Job Seekers
- Update Your Resume: Tailor it with relevant skills and keywords from the job description.
- Prepare for Voice-based Support Rounds: Practice mock calls to boost your fluency and tone.
- Research the Company: Know about Zoho’s products and customer base.
- Dress for Virtual Success: Appear well-groomed and professional in online interviews.
- Ask Relevant Questions: Show your curiosity and interest in the role and company.
Important Note
We do not ask for any fees or money at any stage of the recruitment process. Beware of fraudulent calls or emails asking for payments on behalf of Zoho. Always apply through the official Zoho careers website or verified job links only.
FAQs
What is the role of a Technical Support Engineer at Zoho?
Technical Support Engineers assist customers with queries, resolve technical issues, and coordinate with developers to enhance product experience.
What is the salary for Zoho Technical Support Engineer Jobs?
The expected salary is between ₹5 to ₹7 LPA for freshers, based on skills and performance.
Who can apply for this role?
Any graduate (except 2026 batch) with good English communication skills can apply.
Is this job remote or in-office?
It is a full-time, in-office job based in Chennai.
What shift will I work in?
You will be required to work night shifts in the US time zone.
Is there a test or interview process?
Yes, shortlisted candidates must attend a written test in Coimbatore, followed by technical and HR rounds.
Are freshers eligible for Zoho Technical Support Engineer Jobs?
Yes, this job is open to freshers.
What skills are required for this role?
Strong English communication, analytical thinking, multitasking, and customer handling are essential.
Will Zoho provide training?
Yes, Zoho typically provides on-the-job training to new hires.
Can I apply if I am from a non-technical background?
Yes, candidates from any graduate stream can apply.
When will the interview venue be shared?
The Coimbatore test venue and date will be informed a week in advance.
Is night shift mandatory for this role?
Yes, since the role supports US clients, working in night shifts is mandatory.