Wipro is offering a fantastic opportunity for individuals interested in building a career in international voice support. The Wipro Customer Service Jobs provide exposure to global customer service operations, communication enhancement, and performance-based growth. If you have strong interpersonal skills and a flair for resolving customer issues, this role is the perfect launchpad.
Company Snapshot
Wipro is a globally recognized IT and consulting services provider with a strong presence in over 60 countries. Known for its innovation-driven culture and client-centric approach, Wipro empowers employees with learning, flexibility, and career development opportunities.
In this role, you’ll join a high-performing customer support team handling business-to-business voice interactions, representing global clients, and ensuring top-tier service delivery.
Role Overview
- Job Title: Customer Service Representative
- Location: Gurugram, Haryana
- Salary Range: Up to ₹6 LPA
- Experience Required: 0 to 30 months
- Qualification: Any Graduate (with specific stream conditions)
- Employment Type: Full-Time
- Shift: 24×5 Rotational (5 days working)
- Category: International Voice Process
Key Responsibilities
1) Client Interaction & Resolution
- Handle customer service through inbound and outbound calls.
- Ensure timely, effective resolution in line with service standards.
- Deliver first-contact resolution and enhance client satisfaction.
2) Documentation & SLA Adherence
- Maintain detailed call records and follow-up logs.
- Meet client SLAs including satisfaction score, handle time, and resolution quality.
- Maintain productivity and accountability as per operational policies.
3) Continuous Improvement
- Contribute to operational enhancements and best practices.
- Share feedback with internal teams for process optimization.
- Work closely with team leads and quality analysts to meet performance targets.
Who Can Apply?
Educational Requirements
- Eligible Degrees: B.Com, B.A, BCA, BBA, BHM, B.Sc (except IT, Stats, Math Hons., Eco Hons.)
- Full-time MBA, BE, B.Tech holders must have minimum 6 months BPO experience.
Skills Required
- Strong verbal communication and problem-solving skills.
- Willingness to work in night or rotational shifts.
- Familiarity with MS Office and basic computer operations.
Preferred Traits
- Customer-first mindset and high adaptability.
- Proactive approach in query resolution.
- Ability to manage stress and high-pressure environments.
Growth & Benefits at Wipro
1) Career Path & Training
- Clear career roadmap with defined performance goals.
- Regular training programs to enhance communication and technical skills.
2) Compensation & Rewards
- Salary up to ₹6 LPA with performance-based incentives.
- Weekend offs with 5-day working schedule.
3) Employee-Friendly Culture
- Collaborative, diverse, and inclusive workplace.
- Structured policies for work-life balance and talent development.
Apply Link: Wipro Customer Service Representative Jobs
Please Note Before Applying
- This is an international voice process role requiring fluency in English.
- Shortlisted candidates should be flexible for rotational shifts.
- Walk-in applicants must carry a resume, government ID, and educational documents.
Interview Success Tips
- Prepare for Voice Evaluation – Practice fluency, neutral accent, and professional tone.
- Revise Customer Handling Basics – Learn how to deal with escalations, call etiquettes, and empathy-driven responses.
- Showcase Flexibility – Emphasize your readiness to work rotational shifts and learn on the job.
- Dress Formally & Be On Time – First impressions matter in walk-ins.
Key Applicant Notice
- Wipro does not charge any fees at any stage of the recruitment process.
- All hiring is strictly based on merit and organizational fit.
- Wipro is an equal opportunity employer promoting diversity and inclusion.
Final Thoughts
If you’re ready to begin your career in international customer support, this is your chance to work with one of India’s most trusted IT companies. The Wipro Customer Service Jobs offer a professional growth path, training support, and an opportunity to engage with global clients.
Apply now or walk in to take the first step toward an exciting career in customer service.
Searching for a better opportunity? Find your dream job today and take your career to the next level.
Wipro Hiring Process 2025
Wipro’s recruitment process for 2025 focuses on selecting skilled freshers through multiple assessment stages.
- The process includes an online test, technical interview, and HR round.
- Candidates from Graduate/B.E/B.Tech 2024 batch across various streams are eligible to apply.
- The online test comprises aptitude, reasoning, verbal, essay writing, and coding sections.
- There is no negative marking, and the total test duration is 128 minutes.
- Coding questions can be solved in languages like C, C++, Java, or Python.
- A strong performance may lead to Turbo offers with higher packages (up to ₹7 LPA).
- The technical round covers programming, data structures, and project discussions.
- The HR interview checks communication skills, personality, and cultural fit.
- Preparation and understanding of the pattern can greatly improve your chances of selection.