Velocity Global is offering a rewarding full-time remote position for candidates looking for Customer Care Associate Jobs. This opportunity is ideal for graduates with strong communication, problem-solving, and interpersonal skills who want to work in a fast-paced, client-centric environment. If you’re passionate about delivering exceptional service and solving customer issues, then this position is your chance to grow in a supportive and global organization.
Company Overview
Velocity Global is a leading global workforce management company operating in over 185 countries. The company helps businesses manage their teams, payroll, compliance, and HR operations internationally through a unified AI-powered platform. With an emphasis on operational efficiency, innovation, and client satisfaction, Velocity Global has quickly become one of the most trusted names in the global employment solutions space. Joining this organization means being a part of a dynamic culture that values inclusion, flexibility, and professional development.
Role Details
- Position: Customer Care Associate
- Location: Remote (Permanent Work from Home)
- Qualification: Any Graduate
- Experience: Minimum 1 year in a customer support role
- Salary: Up to ₹6 LPA
- Work Hours: Rotational shifts including early mornings, late evenings, and public holidays
- Work Type: Full-Time
Key Responsibilities
- Act as the primary point of contact for client inquiries and deliver Tier 1 support
- Manage internal and external communication using a case management platform
- Resolve customer concerns or escalate issues to the relevant team when required
- Maintain high-quality service standards in line with SLAs and client expectations
- Update case details promptly and accurately to ensure smooth follow-ups
- Provide guidance on HR, payroll, expenses, and general inquiries
- Analyze data from multiple sources to provide concise solutions and insights
- Collaborate with cross-functional departments to enhance client satisfaction
- Review previous client interactions to improve overall service delivery
- Keep the internal knowledge base updated with latest processes and policies
Eligibility Criteria
- Bachelor’s degree in any field from a recognized university
- Minimum of 1 year experience in client servicing or customer support
- Familiar with ticketing systems and case management tools
- Strong verbal and written English communication skills
- Ability to work rotational shifts and provide consistent client support
- Proficient in Microsoft Office Suite, Google Workspace, and online communication platforms
- Quick learner with strong organizational and analytical abilities
- Interest in international HR, payroll, and global workforce systems is a plus
Salary and Benefits
- Monthly Pay: Up to ₹50,000 depending on experience and interview performance
- Flexible Time Off and leave policies
- Health and Dental Insurance for employees (where applicable)
- Work From Home Setup Allowance provided as part of onboarding
- Retirement Savings Plan and Employee Incentive Program
- Global Learning Tools to support continuous development
- Remote Work Culture focused on inclusion, well-being, and team collaboration
Work Model
This is a permanent remote job offering complete work-from-home flexibility. However, candidates must be open to working rotational shifts across different time zones, including early mornings, late evenings, and public holidays. A reliable internet connection, quiet work environment, and readiness for global team communication are essential for this role.
Application Process
Velocity Global is hiring immediately, and applicants are encouraged to apply at the earliest to secure their spot. This is a great opportunity to work with a fast-growing global organization while enjoying the convenience of working from home.
Apply Link – Velocity Global Customer Care Associate Jobs
Final Thoughts
If you’re looking for Customer Care Associate Jobs that allow you to work from anywhere while contributing to a globally recognized brand, this is the perfect fit. The role offers excellent exposure to international clients, opportunities for career growth, and access to world-class support tools. With a competitive salary, comprehensive benefits, and a work culture that values its people, Velocity Global is the right place for anyone ready to begin or advance their career in customer service.
Tips for Job Seekers
1) Prepare for Real Scenarios – Be ready to answer customer service simulation questions.
2) Focus on Communication – Speak clearly and concisely, especially when discussing past support experience.
3) Demonstrate Problem Solving – Use examples to show how you resolved difficult customer issues.
4) Highlight Tech Skills – Mention your familiarity with CRM or ticketing tools, spreadsheets, and digital communication apps.
5) Know the Employer – Read about Velocity Global’s services, clients, and global presence.