UPS is offering an exciting opportunity for individuals interested in technical support, customer communication, and system troubleshooting. The UPS Help Desk Jobs are ideal for graduates with strong communication skills and a desire to work in a globally recognized company known for its logistics and customer service excellence.
This role provides exposure to IT systems, CRM tools, and cross-functional collaboration, making it a perfect stepping stone for professionals aiming to build a career in technical support and operations.
Discover the World of UPS
United Parcel Service (UPS) is a Fortune Global 500 company, widely recognized for its leadership in logistics, supply chain management, and transportation services. Operating in over 220 countries, UPS provides global career opportunities in technology, customer experience, and operations.
UPS fosters a culture of innovation and continuous improvement, where employees are empowered to learn, lead, and grow in their roles. With a strong presence in India, the Pune office is expanding its GBS Help Desk Support Team, inviting dynamic individuals to join.
Position Details
- Job Role: Help Desk Support Representative
- Job Location: Pune, India
- Work Model: Onsite
- Salary: Up to ₹6 LPA
- Experience Required: Minimum 3 months (Help Desk or Call Center)
- Qualification: Any Graduate
- Job ID: R25006228
- Employment Type: Permanent
What You’ll Be Responsible For
1) Technical & Customer Support Tasks
- Handle incoming queries related to UPS-supported applications from Account Executives and internal teams.
- Offer remote assistance for resolving application and system-related issues.
- Record interactions and track cases in the Customer Resource Management (CRM) system.
- Troubleshoot software, hardware, and peripheral equipment effectively.
2) Performance & Service Goals
- Maintain service level targets related to resolution time, customer satisfaction, and quality standards.
- Stay informed about new UPS products, software updates, and procedural enhancements.
- Deliver efficient and friendly support aligned with UPS’s high standards.
3) Technical Troubleshooting Areas
- Assist with software installation, printer or scanner issues, network connectivity, and application bugs.
- Apply logical thinking and data analysis to define problems and provide clear resolutions.
- Collaborate with technical teams to escalate and solve complex cases.
Who Can Apply
Educational Qualification
- Bachelor’s degree in any stream from a recognized university.
Skills & Competencies Required
- Minimum typing speed of 35 words per minute preferred.
- Basic understanding of software, hardware, and troubleshooting methodologies.
- Strong communication and interpersonal skills.
- Familiarity with CRM systems and remote support tools is beneficial.
Experience Criteria
- At least 3 months of prior helpdesk, call center, or IT support experience.
- Freshers with strong communication and tech skills are welcome to apply.
What Makes UPS a Great Place to Work
1) Attractive Salary & Benefits
- Competitive salary up to ₹6 LPA.
- Permanent role with long-term growth potential.
- Inclusive policies and a commitment to employee development.
2) Career Growth Opportunities
- Exposure to real-time issue resolution in global operations.
- Learn and grow within an international technology support team.
- Opportunities to move into advanced roles within technical or operational departments.
3) Work Environment & Culture
- High-performance culture with emphasis on teamwork and problem-solving.
- Equal opportunity employer promoting diversity and respect.
- Strong ethics and code of conduct across all levels.
How to Apply for UPS Help Desk Jobs
Follow these steps to submit your application for this exciting role:
- Visit the UPS Careers Page and search for the job ID R25006228.
- Fill in your details and upload your updated resume highlighting IT skills, communication experience, and customer support roles.
- Shortlisted candidates will be invited for an online or telephonic interview.
- Final candidates will receive job offers along with onboarding details.
Apply Link: UPS Help Desk Support Representative Role
Important Information for Applicants
- UPS does not charge any fees for job applications or interview processes.
- All hiring decisions are based on merit, qualifications, and company requirements.
- Background verification may be conducted as part of the onboarding process.
Whether you’re a fresher or an experienced professional, find the perfect job and accelerate your career growth today!
Tips to Succeed in the Selection Process
- Customize Your Resume – Highlight customer service experience, technical troubleshooting, and familiarity with remote support tools.
- Demonstrate Communication Strength – Prepare for voice and email interaction rounds with a focus on clarity and problem-solving.
- Stay Updated on IT Tools – Familiarize yourself with CRM systems, basic networking terms, and helpdesk operations.
- Emphasize Soft Skills – Show adaptability, patience, and a proactive approach during interviews.
Final Thoughts
UPS provides a dynamic, supportive, and career-focused environment where helpdesk professionals can thrive. The UPS Help Desk Jobs in Pune are ideal for individuals ready to solve real-world technical issues while enhancing the overall customer experience.
If you’re looking for a platform to grow your skills and contribute to a world-class support team, apply today and kickstart your career with UPS.