If you’re looking to kickstart your career with a globally recognized retail brand, then the Tesco Chat Support Associate Jobs in Bengaluru offer a fantastic opportunity. Tesco, one of the leading multinational grocery and general merchandise retailers, is hiring enthusiastic individuals for its customer support team. With a salary of up to ₹4 LPA and a hybrid work model, this role is an excellent choice for fresh graduates or candidates with customer service experience.
About Tesco India
Tesco in Bengaluru is the technology and operations hub of the Tesco Group, established to support its global operations. Since 2004, Tesco India has evolved into a multi-disciplinary team driving digital transformation, business agility, and centralized service excellence. The organization plays a crucial role in reducing complexity and delivering standardized services across global markets.
Job Role Overview
Position: Chat Support Associate
Location: Bengaluru, Karnataka, India
Type: Full-Time, Permanent
Work Model: Hybrid
Last Date to Apply: 25-Apr-2025
Salary: Up to ₹4 LPA
The Tesco Chat Support Associate Jobs are ideal for individuals who have strong communication skills and a desire to help customers resolve their concerns quickly and professionally.
Key Responsibilities
- Resolve customer issues raised via WhatsApp chat
- Ensure open tickets are closed within the agreed timeline
- Maintain service level quality and resolve queries with empathy and efficiency
- Participate in structured conversations with managers and peers to align on objectives
- Use continuous improvement practices to enhance customer support processes
- Follow Tesco values and contribute positively to team culture
- Work in rotational shifts as per customer support requirements
Required Skills & Competencies
- Strong customer orientation and empathy
- Excellent written English communication
- Conflict resolution skills and professional behavior
- Fast and accurate typing skills
- Familiarity with Microsoft Office, especially Outlook
- Willingness to work in rotational shifts
- Adaptability to support process changes and improvements
Educational Qualification
- Any graduate from a recognized university is eligible to apply
Perks and Benefits
Tesco believes in rewarding its employees fairly and competitively. Here are some highlights of the rewards and benefits associated with the Tesco Chat Support Associate Jobs:
- Fixed pay aligned with market benchmarks
- Annual performance-based bonus
- 30 days of leave (18 Earned + 12 Casual/Sick) and 10 holidays
- Health insurance coverage for employees and their families (including in-laws)
- Mental wellness programs and professional counselling access
- Financial wellbeing support and literacy coaching
- Salary advances and retirement benefits
- Access to a green campus with sports and recreational facilities
- SAYE (Save As You Earn) plan for employee stock ownership
Who Should Apply?
This role is best suited for recent graduates or candidates with 0–2 years of experience in customer service. If you’re a fast learner, good with written communication, and enthusiastic about working with one of the top retail brands in the world, the Tesco Chat Support Associate Jobs will provide a fulfilling career path.
How to Apply?
To apply for the Tesco Chat Support Associate Jobs, follow the link below and complete the application form on the official Tesco Careers portal. Make sure to apply before 25-Apr-2025.
Apply Link – Tesco Chat Support Associate Jobs
FAQs
1. Is this a work-from-home job?
This role follows a hybrid model. You will be required to work both from the office and remotely as per the company’s policy.
2. Is prior customer service experience required?
Not necessarily. Freshers are welcome to apply as long as they meet the skill and communication requirements.
3. Are rotational shifts mandatory?
Yes, this role involves working in different shifts to support customer queries round-the-clock.
4. What is the selection process?
The selection process typically includes an application review, written communication assessment, and a personal or virtual interview.
5. Is there a probation period?
Standard onboarding procedures apply, and details about the probation period will be shared during the offer process.
Conclusion
The Tesco Chat Support Associate Jobs provide more than just a job—it’s an opportunity to work with a global brand that values its employees and offers substantial growth potential. From excellent leave policies to health insurance and financial planning tools, Tesco ensures that you’re supported in every aspect of your professional life. If you’re passionate about helping people and looking for a stable, rewarding role in customer support, don’t miss this opportunity. Apply today and take the first step toward an exciting career with Tesco.