Tech Mahindra is hiring for Chat, Voice, and Email Support Associates in Noida, Ghaziabad, and Delhi NCR. This role is open to freshers and experienced professionals looking to build a career in customer service. The Tech Mahindra Customer Support Associate Jobs offer competitive salaries, career growth, and hands-on experience in customer support operations.
Company Overview
Tech Mahindra is a global leader in IT services, business process outsourcing (BPO), and digital transformation solutions. With operations in 90+ countries and a workforce of over 145,000 employees, Tech Mahindra is known for delivering customer-centric and technology-driven solutions. The company offers work-from-office opportunities with structured training programs and growth prospects.
Job Details
- Position: Chat/Voice/Email Support Associate
- Location: Noida, Ghaziabad, Delhi NCR
- Employment Type: Full-time, Work from Office
- Experience: Freshers & Experienced (0-5 years)
- Qualification: Any Graduate (Undergraduates can also apply)
- Salary: Up to ₹4 LPA
- Shift Timings: 24×7 rotational shifts
- Working Days: 6 days a week, 1 rotational week off
Key Responsibilities
- Handle customer queries via voice, chat, or email and provide accurate resolutions.
- Maintain customer satisfaction by ensuring a seamless support experience.
- Assist customers with service-related issues and troubleshooting.
- Document customer interactions and follow-up on pending issues.
- Ensure compliance with company policies and support guidelines.
- Work in a fast-paced environment and meet performance targets.
Who Can Apply?
Required Skills
- Good communication skills in English & Hindi.
- Customer-centric mindset with problem-solving abilities.
- Basic computer knowledge and typing skills.
- Ability to work in rotational shifts and weekends.
Preferred Qualifications
- Freshers or experienced candidates with 0-5 years of experience in customer support.
- Prior experience in BPO, voice support, or chat process is an advantage.
- Ability to handle high-volume customer interactions effectively.
Salary & Benefits
- Salary Package: ₹1.90 LPA – ₹4 LPA (Based on experience and role)
- Benefits: PF & ESIC
- One-side cab facility for night shifts
- Career growth opportunities within Tech Mahindra
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Application Process
- Online Application: Submit your resume via the official Tech Mahindra careers portal.
- Resume Shortlisting: HR team reviews applications based on qualifications and experience.
- Telephonic/Walk-in Interview: Candidates are invited for an interview.
- Final Selection & Offer Letter: Successful candidates receive an offer letter and onboarding details.
Selection Process
- Step 1: Resume Screening & Shortlisting
- Step 2: Initial HR Interview (Telephonic or Walk-in)
- Step 3: Customer Service Aptitude Test (If applicable)
- Step 4: Final Interview with Hiring Manager
- Step 5: Offer Letter & Joining Formalities
Apply Now
Don’t miss this opportunity to start your career with Tech Mahindra and gain valuable customer service experience.
Here is the Apply Link: Click Here
Conclusion
The Tech Mahindra Customer Support Associate Jobs provide an excellent career opportunity for freshers and experienced professionals. With competitive salaries, structured training, and career growth, this is a great role for individuals looking to build a career in customer support and BPO operations.
Tips for Job Seekers
- Update Your Resume: Highlight customer service skills, communication abilities, and problem-solving experience.
- Improve Communication Skills: Practice English and Hindi for voice and chat support roles.
- Prepare for Interviews: Be ready to answer customer handling, problem-solving, and scenario-based questions.
- Showcase Your Adaptability: Employers look for candidates who can work in rotational shifts and handle high-pressure situations.
- Learn Basic Computer Skills: Familiarize yourself with MS Office, CRM tools, and chat support software.
Apply now and start your journey with Tech Mahindra!