Rocket Health, a rising name in India’s health-tech ecosystem, is actively hiring for the role of Customer Success and Ops Associate. This full-time work-from-home role is ideal for graduates who are passionate about healthcare, customer experience, and meaningful conversations. If you believe in creating inclusive, stigma-free spaces and delivering human-first care, this opening under Rocket Health Customer Success Associate jobs could be your next big career move.
About Rocket Health
Rocket Health is transforming how modern healthcare is delivered in India. Co-founded by Abhineet and Dr. Ritika, Rocket Health serves men, women, and LGBTQIA+ communities with a strong focus on empathy, care, and inclusivity. With 40,000+ patients and over 100,000 tele-consults facilitated since 2021, the team is on a mission to make quality healthcare stigma-free and accessible across the country. The organization is backed by global investors and built by a team of professionals from Amazon, Fortis, NIMHANS, and more.
Job Overview
Role: Customer Success and Ops Associate
Location: Remote (Bangalore preferred)
Type: Full-time
Experience: 0–2 years
Qualification: Any Graduate
Salary: Up to ₹5 LPA
Job Role Summary
As a Rocket Health Customer Success Associate, you’ll be on the frontlines of communication—interacting with users via WhatsApp, calls, email, and other platforms. Your goal is to deliver a seamless, judgment-free, and caring user experience. From handling queries to collecting feedback and escalating issues, your presence will directly shape how users perceive and engage with the brand.
Key Responsibilities
1) User Interaction
- Respond to customer queries across WhatsApp, phone, and email
- Call leads and customers for feedback and support
- Address real-time issues with speed and empathy
2) Service Experience
- Identify and escalate complex issues to appropriate internal teams
- Spot user behavior patterns and suggest enhancements
- Document insights and maintain CRM accuracy
3) Culture & Brand Alignment
- Communicate using Rocket Health’s friendly, emoji-friendly tone
- Uphold patient-first values and promote a safe space
- Encourage inclusivity in every customer conversation
Who Can Apply?
Educational Background
- Graduation in any stream
- Healthcare exposure is a bonus but not mandatory
Experience Level
- 0–2 years in a similar customer-facing role
- Freshers with excellent interpersonal skills are welcome
Skills Required
- Strong communication in English and Hindi (written and spoken)
- Confidence in using WhatsApp, phone calls, and email for support
- Patience, empathy, and the ability to build trust over messages
- Tech-savvy and comfortable with CRM and chat tools
- Passion for wellness and healthcare is a plus
Salary and Benefits
1) Compensation
- Competitive package up to ₹5 LPA
2) Perks & Benefits
- 100% remote flexibility
- Work in a purpose-driven healthcare startup
- Inclusive, non-judgmental team culture
- Supportive onboarding and learning environment
Work Culture
- Location: Fully remote (Pan India)
- Preferred Base: Bangalore (optional)
- Tools: WhatsApp, Typeform, Google Workspace, internal dashboards
- Team Vibe: Purposeful, energetic, and inclusive
Application Process
To apply for Rocket Health Customer Success Associate, complete these steps:
- Visit the official job page
- Fill out the application form
- Upload a 1–2 minute self-recorded video introducing yourself and your interest in the role
- Submit and wait for HR communication
Apply Link – Rocket Health Customer Success and Ops Associate Jobs
Hiring Process
- Application form + intro video
- Shortlist and initial call with HR
- Task round or simulation
- Final round with leadership/ops
FAQs – Rocket Health Customer Success Associate
What qualifications do I need to apply?
Any graduate can apply. Prior experience in customer service is helpful but not mandatory.
Is this a permanent remote position?
Yes, this is a full-time work-from-home role.
What languages do I need to know?
You must be fluent in English and Hindi. Additional regional languages are a plus.
What is the expected salary for this role?
The salary is up to ₹5 LPA based on your experience and skill level.
Will I get training after joining?
Yes, Rocket Health provides onboarding support and team mentorship.
What is the work culture like?
Rocket Health has an inclusive, mission-driven work culture focused on empathy, communication, and wellness.