Looking to kickstart your career in a high-growth digital company? PhonePe, India’s leading digital payments and financial services platform, is offering a fantastic opportunity for freshers and early professionals to join as Operations Associates in the VKYC team. If you are someone with strong communication skills, a customer-first mindset, and a passion to work in a fast-paced environment, this role could be your perfect career launchpad. Explore this opportunity under PhonePe Operations Associate Jobs and become a part of India’s fintech revolution.
About PhonePe
PhonePe has emerged as India’s most trusted and widely used digital payments company, with over 500 million registered users and 37 million merchants spread across nearly every postal code in the country. Beyond UPI and payments, PhonePe has expanded into financial services including insurance, mutual funds, stock broking, and lending. It has also ventured into tech-driven solutions like the Pincode app for hyperlocal shopping and the Indus App Store, India’s first localized app store. At its core, PhonePe is committed to providing every Indian with the opportunity to progress and thrive by enhancing access to money and services. Simpily PhonePe is a mobile payments app that lets you instantly transfer money using just a mobile number. Our mission is to make digital payments so simple, secure, and widely accepted that you’ll never need to carry cash or cards again.
Job Overview
Role: Operations Associate – VKYC
Location: Bengaluru
Type: Full-time
Experience: 0–1 year
Education: Any Graduate (10+2+3) mandatory
Working Days: 6 days/week with rotational week off
Work Model: In-office role
Job Description
As a VKYC Operations Associate, you will be responsible for conducting Video KYC (Know Your Customer) processes for PhonePe users. This is a customer-facing role requiring clear communication, strong process understanding, and the ability to handle interactions through video calls. You’ll act as a trusted bridge between the platform and its users, ensuring a smooth and compliant KYC process in line with regulatory standards.
Key Responsibilities
1) Your Day-to-Day Tasks
- Conduct live Video KYC sessions with customers following defined compliance protocols
- Actively engage with users and guide them throughout the KYC process
- Maintain high levels of accuracy, integrity, and customer satisfaction in every interaction
- Follow process guidelines to ensure proper documentation and verification
- Meet daily and hourly productivity goals without compromising on quality
- Communicate effectively to build customer trust and resolve basic objections
- Collaborate with team members and share feedback for process improvements
2) Soft Skills
- Strong verbal and written communication skills
- Active listening ability with a customer-first attitude
- Flexibility to handle different types of users and scenarios
- Ability to prioritize, manage time, and multitask effectively
- Comfortable working in a rotational schedule and high-paced environment
Who Can Apply?
Educational Qualification
- Graduation (in any stream) is mandatory – 10+2+3 pattern required
Experience Criteria
- Freshers and candidates with up to 1 year of work experience in customer-facing roles are eligible
- Experience in customer service, BPO, or video interaction roles will be an added advantage
Language Requirements
- Must be fluent in both English and Hindi
Other Requirements
- Willingness to work six days a week
- Comfortable working in rotational shifts
- Strong attention to detail and compliance-oriented mindset
Salary and Benefits
PhonePe offers an attractive benefits package to its full-time employees. While the exact salary is based on experience and performance, candidates can expect compensation aligned with market standards and a comprehensive set of perks.
Compensation
- Competitive pay based on experience and role fit
Employee Benefits
- Insurance: Medical, Life, Accidental, and Critical Illness Insurance
- Wellness: Onsite medical centers, Employee Assistance Programs, Emergency Support
- Parental: Maternity and Paternity Support, Adoption and Day-care Assistance
- Mobility: Relocation and Transfer Assistance
- Retirement: Provident Fund, NPS, Gratuity, Leave Encashment
- Growth: Higher Education Support, Car Lease Policy, Salary Advances
Work Environment
- Work Location: Bengaluru
- Work Days: 6 days/week
- Rotational Week Offs
- Structured onboarding and training
- Inclusive and supportive team culture
- Exposure to India’s leading fintech operations
How to Apply
If you meet the criteria and are excited to join one of India’s top digital platforms, follow these steps to apply:
- Visit the official Greenhouse job board
- Use the following direct link to access the application page
- Fill out the application form with accurate details
- Upload your updated resume
- Submit the application
Apply Link – PhonePe Operations Associate – VKYC Jobs
Selection Process
The hiring process for PhonePe Operations Associate Jobs typically includes the following rounds:
- Initial Screening: Based on resume and application form
- HR Discussion: To assess interest, availability, and communication skills
- Assessment: May include a basic test on communication or comprehension
- Final Interview: Role-specific and behavioral evaluation
Why Join PhonePe?
PhonePe is not just a workplace—it’s a platform to innovate, grow, and shape the future of digital finance. As an Operations Associate, you get:
- A front-row seat in India’s booming digital ecosystem
- The opportunity to work with cutting-edge platforms and services
- A high-impact role that directly improves user experience and trust
- Continuous learning, exposure, and upward career mobility
Tips for Applicants
1) Improve Your Resume: Mention any experience dealing with customers or handling online/video processes. Highlight your communication skills and achievements in similar environments.
2) Prepare for the Interview: Practice explaining your ability to listen actively, manage calls, and resolve objections. Review basics of KYC processes and understand PhonePe’s products.
3) Stay Customer-Focused: Show that you’re driven by user satisfaction and efficiency. Your ability to remain calm, professional, and helpful in different scenarios will set you apart.
4) Know the Brand: Explore PhonePe’s products like UPI, Pincode, Insurance, and Mutual Funds. Align your responses with the brand’s mission to make financial access simple and inclusive.
General Interview Questions
- Tell me about yourself and why you’re interested in the Operations Associate – VKYC role at PhonePe.
How to Answer: Highlight your communication skills, enthusiasm for customer service, and why PhonePe’s mission aligns with your career goals. - What are your career goals, and how does this role support them?
How to Answer: Share your aspirations in operations or customer support, and explain how this role will help you develop the necessary skills and experience. - Can you describe a time when you had to learn something quickly?
How to Answer: Provide a real example where you had to grasp new information or skills swiftly and effectively applied them to the task at hand. - How do you manage tasks in a fast-paced work environment?
How to Answer: Talk about your ability to prioritize, stay organized, and maintain focus even under pressure. - Why should we hire you for this position?
How to Answer: Summarize your key strengths, relevant experience, and passion for delivering great customer service. Show your enthusiasm for joining PhonePe.
Role-Specific Interview Questions
- What is your understanding of the Video KYC (VKYC) process and its significance?
How to Answer: Explain the steps involved in VKYC and its role in secure customer verification and regulatory compliance. - Are you comfortable using video calling tools and technology?
How to Answer: Discuss your familiarity with video platforms, your confidence in using them, and your ability to resolve minor technical issues. - How do you ensure clarity and accuracy when communicating with customers over video calls?
How to Answer: Share your approach to active listening, speaking clearly, and confirming customer information accurately. - What would you do if a customer is hesitant or refuses to complete the VKYC process?
How to Answer: Demonstrate your ability to handle objections, explain the importance and benefits of VKYC, and reassure the customer professionally. - How do you stay compliant with KYC and other regulatory guidelines?
How to Answer: Show your awareness of compliance procedures and explain how you stay updated with the latest rules and ensure they are followed consistently
FAQS – PhonePe Operations Associate Jobs
1. What does a typical day look like for an Operations Associate – VKYC at PhonePe?
Answer: A typical day involves conducting video KYC sessions with customers, verifying documents and personal details, resolving customer queries, and ensuring strict adherence to KYC and compliance guidelines. You’ll also focus on meeting daily productivity targets and may contribute ideas for improving operational processes.
2. What kind of training and support will I receive in this role?
Answer: PhonePe offers thorough training on the VKYC process, including the use of video platforms, customer interaction techniques, and compliance protocols. You’ll receive ongoing support from team leaders, as well as access to tools and resources designed to help you perform effectively and grow within your role.
3. How important are communication skills in this role, and what languages are preferred?
Answer: Strong communication skills are critical for this position. Since you’ll interact with customers over video calls, clear and confident verbal communication, along with active listening, is essential. Fluency in English and Hindi is mandatory, while knowledge of South Indian languages is an added advantage.
4. What are the career growth opportunities for an Operations Associate – VKYC at PhonePe?
Answer: PhonePe values performance and internal growth. High-performing associates can explore opportunities to move into senior roles, team leadership, or specialized functions like quality control and process optimization. The company encourages continuous learning and offers clear pathways for career advancement.