PhonePe is hiring Business Operations Analysts to join its dynamic team in Bengaluru. If you have a knack for operations, payments, data analysis, and stakeholder management — and want to make an impact in the digital payments space — this role is for you. With a salary of up to ₹10 LPA and a full-time permanent position, this could be the opportunity that sets your career in motion. Apply now for PhonePe Business Operations Analyst Jobs and grow with an industry leader.
About PhonePe
Founded in 2015, PhonePe is India’s leading digital payments and financial services platform, trusted by over 500 million users nationwide. With a vast network of 37 million merchants, the company processes billions of transactions every month, offering services like UPI payments, mobile recharges, utility bill payments, and more. PhonePe has redefined convenience in digital finance, providing secure, fast, and user-friendly solutions to individuals and businesses alike.
Beyond payments, PhonePe has expanded into insurance, mutual funds, gold, and stock broking, making it a one-stop platform for financial services. The company is also driving innovation through ventures like the Indus Appstore, an Indian alternative to global app stores, and Pincode, a hyperlocal shopping platform built on the ONDC network. With these initiatives, PhonePe continues to play a pivotal role in India’s digital transformation and tech ecosystem growth.
Job Details
- Company: PhonePe
- Role: Business Operations Analyst
- Location: Bengaluru (Work From Office)
- Job Type: Full-time
- Experience: 1–2 Years
- Qualification: Any Degree (B.Tech/MBA preferred)
- Salary: Up to ₹10 LPA
- Industry: IT Services and Fintech
- Employment Type: Permanent
Role & Responsibilities
1) Payment Operations Management
- Manage day-to-day business operations with external and internal stakeholders
- Liaise with partner banks, financial institutions, and payment networks
- Coordinate and troubleshoot operational issues promptly
2) Data & Reporting
- Analyze payment success rates and operational KPIs
- Provide reports using Excel and assist in SQL queries
- Support business reporting and ad-hoc requests
3) Stakeholder Communication
- Handle customer escalations and provide quick resolutions
- Coordinate with the customer support and finance teams
- Maintain strong relations with banks and partners
4) Process & Technical Improvements
- Identify operational areas needing tech automation
- Collaborate on integration and go-live with technical teams
- Execute reconciliation processes with finance
Eligibility Criteria
- Bachelor’s degree in any field (B.Tech/MBA preferred)
- 1–2 years of experience in operations or payment industry
- Advanced knowledge of Microsoft Excel
- Basic understanding of SQL
- Strong communication and stakeholder management skills
- Customer-first attitude with execution focus
Salary Details
- Salary Range: Up to ₹10 LPA (based on experience and skills)
- Competitive package with bonuses and benefits
Work Model
- Mode: Work From Office
- Location: Bengaluru
- Timings: Full-time, day shift job
Application Process
- Shortlisting based on resume: The hiring team will review resumes to shortlist candidates with relevant experience in operations, customer handling, or fintech.
- Initial HR screening: A basic round to check your background, communication skills, and availability for the role.
- Technical and operational interview: This round includes questions related to Excel, SQL, payment processing, reconciliation, and real-world operational scenarios.
- Final discussion and offer rollout: Once selected, the HR team will discuss compensation, joining date, and other job details before releasing the offer letter.
Apply Now
Don’t miss out on this amazing opportunity to work at India’s top fintech company. This is your chance to apply for PhonePe Business Operations Analyst Jobs and unlock your growth journey.
Here is Apply Link: PhonePe Business Operations Analyst Jobs
Explore fresh Work From Home jobs with flexible working options.
Conclusion
If you’re passionate about fintech, operations, and technology — PhonePe Business Operations Analyst Jobs offer a perfect blend of growth, responsibility, and exposure. Join the PhonePe team and become part of the company that’s reshaping India’s digital economy.
Tips for Job Seekers
- Ensure your resume highlights your Excel and SQL skills: Emphasize your comfort with data analysis, reporting, and tools like VLOOKUP, pivot tables, and basic SQL queries.
- Mention previous roles where you handled operations or customer escalations: Show how you managed service issues or supported operational processes in your past jobs.
- Prepare for questions on payments, reconciliation, and stakeholder handling: Understand how payment workflows and financial reconciliations are handled, especially in fast-paced environments.
- Brush up on your understanding of fintech workflows: Learn the basics of digital payments, KYC, transaction monitoring, and automation tools used in the fintech space.
- Be ready to discuss how you’ve improved processes or implemented automation: Share examples of how you made operations more efficient or reduced manual work through automation.
FAQs
1. What is the salary for PhonePe Business Operations Analyst Jobs?
The salary for the Business Operations Analyst role at PhonePe can go up to ₹10 LPA, based on the candidate’s experience, technical skills, and overall profile. Compensation may also include bonuses and performance-based incentives. Salary discussions are finalized during the interview process.
2. What are the qualifications required for PhonePe Business Operations Analyst Jobs?
Applicants should hold a Bachelor’s degree in any discipline, though a B.Tech or MBA is preferred. Educational qualifications in business, engineering, or finance will offer an advantage. Strong academic records and analytical capabilities are highly valued.
3. Is this a work-from-home job?
No, this is a full-time, work-from-office role located in Bengaluru. Employees are expected to work on-site for better team collaboration and project execution. PhonePe does not offer remote or hybrid work options for this position.
4. What experience is required for PhonePe Business Operations Analyst Jobs?
Candidates should have 1 to 2 years of relevant experience in business operations, payments, or financial services. Prior exposure to reconciliations, partner coordination, or data analysis is preferred. Freshers are generally not eligible for this role.
5. What are the key responsibilities of a Business Operations Analyst at PhonePe?
The role involves handling end-to-end business operations, managing internal and external stakeholders, preparing daily reports, conducting reconciliations, and providing support for technical issues. Analysts are also responsible for process improvements and operational efficiency.
6. Is Excel and SQL knowledge mandatory?
Yes, advanced Excel skills are mandatory for this role, as data handling and analysis are frequent tasks. SQL knowledge is considered a strong plus and may be required depending on the project. Familiarity with dashboards and automation tools is also helpful.
7. How is the work culture at PhonePe?
PhonePe is known for its dynamic, fast-paced, and inclusive work environment. Teams work collaboratively with a strong focus on innovation, ownership, and execution. Employees are encouraged to take initiative and contribute to impactful projects.
8. What are the benefits of working at PhonePe?
PhonePe provides a wide range of benefits including health insurance, parental leave, wellness programs, relocation assistance, and learning opportunities. The company also supports employee well-being through engagement activities and performance rewards.
9. How to apply for PhonePe Business Operations Analyst Jobs?
Click on the apply link shared above and submit your application through Greenhouse.
10. Does PhonePe provide training or onboarding support?
Yes, all new employees go through a structured onboarding process that introduces them to the team, tools, and internal systems. Continuous training, mentorship, and hands-on guidance are also offered to help new hires transition smoothly.
11. Will I work with external partners in this role?
Yes, this position involves regular coordination with external partners such as banks, payment networks, and other financial institutions. Analysts play a key role in ensuring smooth operations and resolving partner-level escalations.
12. Is PhonePe a good company to grow in operations?
Absolutely! PhonePe offers significant learning and growth opportunities for operations professionals. The role provides cross-functional exposure, leadership development, and the chance to contribute to impactful fintech solutions.