Persona is hiring for a dynamic Client Support Associate Role that offers the flexibility of remote work and the opportunity to collaborate with some of the world’s fastest-growing tech startups. This is your chance to build your customer support career while working with global brands backed by top investors like Sequoia Capital and Andreessen Horowitz. If you’re proactive, tech-savvy, and passionate about delivering excellent customer service, this role is for you.
About Persona
Persona is a leading talent platform that connects top global professionals with cutting-edge startups. Headquartered in the U.S., Persona is backed by Stanford University alumni and works with companies revolutionizing industries. The organization supports team members with training, mentoring, and access to tech tools to ensure long-term career success and growth. With an inclusive, remote-first team culture, Persona prioritizes professional development and meaningful career opportunities.
Position Overview
Job Title: Client Support Associate
Location: Work From Home (Global)
Qualification: Any Graduate
Experience Required: Less than 1 year
Salary: Best in Industry
Job Type: Full-Time (Permanent)
Working Hours: U.S. Business Hours (Pacific, Central, or Eastern Time)
Key Responsibilities
- Handle customer and vendor queries via calls, emails, tickets, and texts
- Provide timely, accurate, and friendly responses to all inquiries
- Resolve escalated concerns with professionalism and clarity
- Collaborate with internal departments for issue resolution
- Support clients with billing and basic technical concerns
- Maintain a consistent and high-quality customer experience
- Use a needs-based approach to educate clients on available solutions
Who Can Apply
Educational Qualification:
- Graduate in any stream from a recognized institution
Experience Requirements:
- Less than 1 year in a customer service role
- Preferred background in remote client support or global customer environments
Technical & Soft Skills Needed
- Excellent written and verbal English communication
- Familiarity with multi-screen systems and CRM tools
- Basic knowledge of networking and protocols (HTTP, SMTP, RTSP)
- Structured, self-motivated, and goal-oriented mindset
- Strong attention to detail and organizational skills
- Passion for helping customers and learning new tools
Salary and Benefits
- Industry-leading compensation
- Health insurance subsidy
- Monthly tech allowance
- Paid in your currency of choice
- Unlimited PTO (vacation + sick leave)
- Annual performance bonuses
- Global exposure and career advancement opportunities
Remote Work Details
- 100% Work From Home
- Requires availability during U.S. business hours
- Permanent remote role with flexibility and autonomy
Application Process
- Visit the Persona careers page or LinkedIn job listing
- Submit your application along with an updated resume
- Shortlisted candidates will be contacted for interviews
- Interviews may include video calls and assessments
Selection Process
- Resume Screening
- Initial HR Discussion
- Task-based Evaluation or Case Scenario
- Final Interview with Hiring Manager
Apply Now
Begin your remote career journey with a globally recognized team. If you’re looking for a high-growth Client Support Associate Role with industry-leading benefits and international exposure, don’t miss out.
Apply Link: Persona Client Support Associate Jobs
Important Notice
- Persona does not charge any fees during the hiring process
- The company is an equal-opportunity employer and values a diverse workforce
- Selection is based purely on merit, commitment, and potential
Tips for Job Seekers
Refine Your Resume – Highlight customer support experience and remote communication skills
Prepare for U.S. Time Zone – Show flexibility and readiness to work during U.S. hours
Demonstrate Soft Skills – Emphasize empathy, patience, and attention to detail
Learn the Tools – Familiarize yourself with CRMs, ticketing systems, and communication platforms
Show Passion – Let your interest in client satisfaction and service excellence shine
Conclusion
The Client Support Associate Role at Persona is an excellent remote opportunity for individuals eager to start or grow their career in global customer service. If you’re passionate about helping others, comfortable with tech, and want to be part of an innovative global team, apply today and begin a rewarding career journey from anywhere in the world.