Explore Paytm Operations Associate Jobs based in Noida. This full-time, on-site role offers a competitive monthly salary of ₹25,000 and welcomes applications from both freshers and experienced candidates. If you have strong communication skills and a passion for helping customers, this could be your perfect opportunity.
About Paytm Payments Bank
Paytm Payments Bank is a leading digital-first bank revolutionizing financial inclusion in India. Known for its mobile-first services, zero balance accounts, instant money transfers, and seamless customer support, Paytm serves millions of users every day. With a mission to offer secure, paperless, and technology-driven banking experiences, Paytm continues to lead the digital banking wave across India.
Job Overview
- Role: Operations Associate
- Location: Noida (On-site)
- Salary: ₹25,000 per month
- Shift: Rotational (24×7 support environment)
- Working Days: 6 days a week
- Qualification: Any Graduate or Postgraduate
- Experience: Freshers & Experienced candidates welcome
Key Responsibilities
- Manage and resolve customer concerns and complaints on Paytm’s 24×7 support platform
- Ensure daily tasks and tickets are closed within defined SLAs
- Maintain high-quality communication to enhance customer satisfaction
- Liaise with internal teams to resolve customer issues effectively
- Update operational records and escalate matters when necessary
- Customize responses based on different customer issues
Who Can Apply?
- Graduates and postgraduates from any stream
- Freshers interested in customer service roles
- Candidates with basic communication and interpersonal skills
- Willingness to work in rotational shifts, including weekends and holidays
- Applicants located in or willing to relocate to Noida
Required Skills
- Proficient verbal and written communication
- Ability to multi-task and resolve issues under pressure
- Strong attention to detail
- Positive attitude and willingness to learn
- Familiarity with basic computer operations and CRM tools is a plus
Perks and Benefits
- Fixed monthly salary of ₹25,000
- Hands-on experience in India’s leading digital payments platform
- Work with dynamic and skilled support teams
- Opportunity for long-term career growth and performance-based promotions
- Internal training sessions and development programs
- Exposure to a high-volume, fast-paced support environment
Shift Details
This is a rotational shift role. Candidates must be open to working late hours, weekends, or public holidays based on the roster. The role is essential to Paytm’s 24×7 customer care operations, so adaptability and customer focus are key.
Application Process
Candidates will go through an initial resume screening followed by a virtual interview and communication assessment. Ensure your contact details and resume are up to date before applying.
Apply Link – Paytm Operations Associate Jobs
Why Join Paytm?
As part of the Paytm Operations Associate Jobs, you will be at the core of India’s most trusted digital bank. You’ll play a vital role in solving real-world customer issues, mastering digital tools, and growing professionally in one of India’s fastest-growing fintech companies. The culture is inclusive, innovative, and committed to employee success.
Tips for Applicants
Highlight Communication Skills – Prepare examples of how you’ve resolved customer issues
Understand the Product – Learn about Paytm’s banking, wallet, and customer service features
Stay Ready for Rotational Shifts – Display flexibility and time management abilities
Emphasize Problem-Solving – Share instances where you handled tough conversations professionally
Update Your Resume – Include soft skills like teamwork, adaptability, and responsibility