Are you a recent graduate looking to kickstart your career in the tech industry? Freshworks is hiring energetic and customer-focused individuals for the role of Graduate Trainee – Customer Support. If you’re passionate about helping customers, solving problems, and being part of a dynamic product company, this opportunity is tailor-made for you. Join Freshworks and become part of a global team delivering world-class customer experience. Don’t miss out—apply now for the Freshworks Graduate Trainee Customer Support Jobs in Chennai.
Company Overview
Freshworks is a global leader in customer and employee experience software. Trusted by over 72,000 businesses including Bridgestone, S&P Global, and Sony Music, Freshworks delivers enterprise-grade tools that are easy to use, fast to deploy, and people-centric. With over 4,500 employees worldwide, Freshworks is reshaping the business software landscape with a human-first approach and a fresh vision.
Job Details
Role: Graduate Trainee – Customer Support
Location: Chennai, Tamil Nadu (Work From Office)
Employment Type: Full-Time
Qualification Required: Any Graduate (2025 batch preferred)
Experience Required: Freshers
Salary: Up to ₹8 LPA
Role & Responsibilities
1) Customer Support and Troubleshooting
- Respond to customer queries via email, phone, and chat
- Troubleshoot product-related issues and reproduce bugs
- Provide timely and effective solutions
2) Internal Coordination
- Collaborate with engineering and product teams to resolve complex issues
- Share key customer insights to help improve product and services
- Escalate critical problems with detailed context
3) Customer Satisfaction Management
- Maintain high levels of professionalism and empathy
- Ensure a smooth support experience for all customers
- Maintain organized documentation of support interactions
4) Process Improvement
- Track recurring customer issues
- Suggest improvements to enhance the overall customer experience
- Stay updated on product changes and feature updates
Eligibility Criteria
- Any Graduate from the 2025 batch (preferred)
- No active backlogs or arrears
- Excellent written and verbal communication skills
- Willingness to work in rotational shifts
- Strong problem-solving skills and a customer-first attitude
- Internship or customer support exposure is a plus
Salary Details
Selected candidates will receive a competitive package of up to ₹8 LPA, based on their qualifications and performance during the recruitment process.
Work Model
This is a Work From Office role based in Chennai, requiring in-office presence 5 days a week. Flexibility to work in rotational shifts is mandatory.
Application Process
Shortlisted candidates will first receive a screening assignment via email with 1 week to complete it.
Qualified applicants will be invited to in-person recruitment events in Chennai, conducted on two pre-scheduled Saturdays.
Successful candidates will be selected after a final round of interviews.
Selection Process
- Online Screening Assignment
- In-person Recruitment Event in Chennai
- Final Interview Round
- Offer Rollout
Apply Now
Jumpstart your career with Freshworks and be part of a team redefining customer support in the digital age. If you’re passionate about technology, love solving problems, and enjoy helping others, don’t wait! Apply now for Freshworks Graduate Trainee Customer Support Jobs and take the first step towards a successful future.
Apply Link: Freshworks Graduate Trainee Customer Support Jobs
Conclusion
Freshworks offers a perfect launchpad for fresh graduates looking to build a rewarding career in customer support. With a strong team, world-class tools, and a global work environment, you’ll grow rapidly while delivering meaningful impact. Apply today for Freshworks Graduate Trainee Customer Support Jobs and unlock new opportunities in the tech world.
Tips for Job Seekers
- Prepare well for the screening assignment; it’s the first step to getting shortlisted
- Brush up on customer service fundamentals and communication skills
- Learn basic troubleshooting and familiarize yourself with CRM platforms
- Display empathy and problem-solving during interviews
- Be clear and concise in your written communication
FAQs
What is the salary for Freshworks Graduate Trainee Customer Support Jobs?
The salary can go up to ₹8 LPA depending on skills and performance.
Is the Freshworks Graduate Trainee Customer Support Job work from home?
No, this role is based out of the Chennai office and requires 5-day in-office work.
Who can apply for Freshworks Graduate Trainee Customer Support Jobs?
Any graduate from the 2025 batch with no active arrears can apply.
Are rotational shifts mandatory for Freshworks Graduate Trainee Customer Support Jobs?
Yes, flexibility to work in rotational shifts is a must.
Does Freshworks provide training for this role?
Yes, Freshworks offers onboarding and training to help new hires succeed.
What skills are needed for Freshworks Graduate Trainee Customer Support Jobs?
Strong communication, problem-solving, empathy, and willingness to learn.
Is prior experience required for Freshworks Graduate Trainee Customer Support Jobs?
No prior experience is necessary, but internship experience is a plus.
Where will the recruitment process be conducted for Freshworks jobs?
In-person events will be held at the Freshworks Chennai office on two scheduled Saturdays.
How will I be notified about my selection?
Shortlisted candidates will receive communication via email with next steps.
Is this a permanent job role?
Yes, the Graduate Trainee – Customer Support role is a full-time permanent position.
What is the interview process for Freshworks Graduate Trainee Customer Support Jobs?
Screening assignment, in-person recruitment event, and a final interview.
What kind of customers will I be supporting in this role?
You will support customers using Freshworks products like Freshdesk, Freshchat, etc.