Ditto is offering an exciting opportunity for individuals looking to grow in the insurance operations domain. The Ditto Operations Associate Role is a full-time remote position ideal for graduates who are detail-oriented and want to work at the intersection of customer support, policy operations, and claims processing. As part of Ditto’s Health Ops Team, you’ll support customers through their insurance journey while gaining hands-on experience in operational strategy, process documentation, and internal coordination.
Company Overview
Ditto is revolutionizing the way people buy insurance in India. With a mission to educate users and simplify decision-making, Ditto offers end-to-end support across health and term insurance—from advice and comparisons to claims support. Over 300,000 users have trusted Ditto for insurance guidance. Backed by Zerodha and part of the Finshots family, Ditto stands out with its “no-spam” policy, a 4.9-star rating on Google, and multiple awards, including LinkedIn’s Top Startup recognition for 2022 and 2023.
Job Details
- Position: Operations Associate
- Location: Remote (Work from Home)
- Qualification: Any Graduate
- Experience: 1–2 years preferred
- Employment Type: Full-Time
- Salary: ₹4,54,600 per annum (fixed and non-negotiable)
Roles and Responsibilities
As an Operations Associate at Ditto, you’ll ensure smooth policy issuance, renewals, and claims resolution while maintaining top-tier customer satisfaction.
Key Responsibilities
- Guide customers throughout their policy issuance and claims journey
- Coordinate with insurance companies to ensure timely policy processing
- Support advisors in addressing client queries and updates
- Manage documentation for renewals and claims processing
- Monitor operations data to improve workflow efficiency
- Maintain and update standard operating procedures
Eligibility Criteria
1) Educational Qualification
- Any Graduate from a recognized institution
2) Technical & Soft Skills
- Proficiency in Microsoft Excel and Google Sheets
- Excellent communication and coordination abilities
- Strong attention to detail and a process-driven mindset
- Ability to manage multiple tasks in a fast-paced environment
Salary and Benefits
- Compensation: ₹4,54,600 per annum (non-negotiable)
- Health Coverage: Comprehensive health insurance included
- Remote Work: Enjoy work-from-home flexibility from anywhere in India
- Recognition: Join an award-winning startup with a growing customer base
- Culture: Be part of a supportive team that values transparency and learning
Work Model
- Type: Full-Time Remote
- Schedule: Weekdays (Standard Working Hours)
- Onboarding Duration: Entire interview and joining process completed in under 2 weeks
Application Process
To apply for the Ditto Operations Associate Role, follow these steps:
- Visit the Ditto Careers Page
- Open the Operations Associate listing and click Apply
- Submit your updated resume
- Record and upload a mandatory short video resume introducing yourself
- Await further steps from the Ditto hiring team
Selection Process
Applicants for the Ditto Operations Associate Role will go through the following steps:
- Group Discussion – Evaluates communication and quick thinking
- Task 1 – Written assignment to assess process understanding
- Task 2 – Follow-up task on documentation or issue resolution
- Interaction Round – Understanding your fit for the operations role
- Final Round – Discussion with team leads and leadership
Apply Now
If you’re looking for a remote role with long-term growth and impact, the Ditto Operations Associate Role is the perfect fit. You’ll work with a high-performance team in an award-winning startup, directly influencing customer satisfaction and operational excellence.
Apply Link: Ditto Operations Associate Role
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Important Notice
- Ditto never charges any fees during the hiring process
- All hiring is merit-based and inclusive of all applicants, regardless of background.
General Interview Questions for Ditto Operations Associate Role
1) Tell me about yourself
How to answer: Provide a concise overview of your background, focusing on relevant experience in operations, customer service, or process management. Highlight your communication skills and express your genuine interest in the insurance industry and how it aligns with Ditto’s mission.
2) Why are you interested in Ditto?
How to answer: Demonstrate your understanding of Ditto’s unique approach to simplifying insurance for users. Mention your appreciation for their transparency, customer-first philosophy, and how their values resonate with your own. Talk about your excitement to contribute to a mission-driven startup environment.
3) What are your strengths and weaknesses?
How to answer: Discuss strengths that are directly relevant to the role, such as attention to detail, time management, or strong interpersonal communication. For weaknesses, choose an area you’re actively working to improve—for example, “I used to struggle with delegating tasks, but I’ve been learning how to prioritize better and trust the process.”
4) How do you handle working remotely?
How to answer: Talk about your ability to stay focused and organized in a remote setting. Mention tools or routines you use to stay on track, maintain clear communication with your team, and ensure productivity without supervision.
5) Where do you see yourself in five years?
How to answer: Show ambition while aligning your goals with Ditto’s growth. For example: “In five years, I see myself growing into a senior operations role, taking on more responsibility, and contributing to optimizing systems and improving user experience within the insurance domain.
Tips for Job Seekers
- Polish Your Resume – Focus on past support roles and attention to detail
- Practice Your Video Pitch – Keep it concise, confident, and clear
- Revise Operational Basics – Understand policy workflows and claims processes
- Prepare for Group Discussion – Practice speaking clearly and listening actively
- Use Google Sheets – Be comfortable with Excel alternatives for day-to-day tasks
Conclusion
The Ditto Operations Associate Role offers a fantastic opportunity to build a meaningful career while working from the comfort of your home. With strong mentorship, a structured hiring process, and a clear mission, this role is ideal for candidates who want to make a lasting impact in the insurance space. Apply today and become part of Ditto’s journey to simplify insurance for everyone.