Amazon, one of the world’s most customer-obsessed companies, is now hiring for the Amazon Content Ops Associate position in Hyderabad. This exciting opportunity is ideal for candidates who are detail-oriented, analytical, and passionate about enhancing the customer experience. With a salary of up to ₹5 LPA and a dynamic work environment, this is your chance to start or grow your career with a global leader in e-commerce and digital innovation.
Company Overview
Amazon is renowned worldwide for its relentless focus on customer satisfaction, innovation, and operational excellence. With millions of products and services delivered globally, Amazon’s mission is to be the Earth’s most customer-centric company. The Content Ops Associate role is part of the Product Lifecycle Support (PLS) team, which plays a critical role in improving post-purchase support, reducing returns, and creating a sustainable impact by extending the lifecycle of purchased products.
Job Role Summary
- Job Title: Content Ops Associate
- Location: Hyderabad, Telangana
- Work Model: Work from Office
- Experience Level: Freshers and Experienced (0–2 years)
- Salary: Up to ₹5 LPA
- Employment Type: Full-Time
Responsibilities and Duties
- Execute manual audits, investigate outliers, and resolve exceptions using internal tools.
- Ensure SOP compliance by performing detailed analysis and recommending suitable actions.
- Analyze audit trends and patterns to enhance process efficiency and quality.
- Respond to stakeholder queries in a timely, professional manner following established SLAs.
- Maintain accurate documentation and update records across internal trackers and workflow systems.
- Identify opportunities for process improvements and implement best practices.
- Handle escalations and collaborate with cross-functional teams to ensure content quality.
- Support quality audits, seller escalations, and root cause analysis for catalog-related issues.
- Work across multiple programs as per evolving business priorities.
Desired Candidate Profile
- Strong focus on quality, accuracy, and customer satisfaction.
- Ability to handle repetitive tasks with a keen eye for detail.
- Willingness to adapt to changing priorities and take ownership of assigned responsibilities.
- Excellent communication skills for effective coordination with internal and external stakeholders.
- Passion for user-centric service delivery and problem-solving.
Skills Needed
- Familiarity with Excel (VLOOKUP, Pivot Tables), Word, PowerPoint.
- Basic knowledge of SQL is an added advantage.
- Proficient in written and spoken English.
- Ability to analyze content accuracy and troubleshoot catalog inconsistencies.
- Quick learner, open to training and internal process tools.
Educational Qualification
- Minimum Requirement: Bachelor’s Degree in any discipline (B.A., B.Sc., B.Com., BBA, BCA, B.Tech, etc.)
- Candidates with experience in cataloging or content operations will be preferred but freshers are also eligible.
Salary and Benefits
- Salary: Up to ₹5 LPA
- Additional benefits including Amazon’s internal training programs and learning opportunities.
- Career progression support with access to various tools and mentorships.
- Eligible for Amazon employee perks like health benefits, employee discounts, and more.
Work Environment and Culture
- Join a high-performance team that values innovation, data accuracy, and continuous improvement.
- Work with cutting-edge internal Amazon tools in a fast-paced digital workspace.
- Engage in global catalog operations and experience direct customer impact.
- Get opportunities for cross-functional collaboration and visibility within Amazon’s PLS division.
Application Process
- Visit the official job page at Amazon Careers.
- Complete the online application form using your updated resume.
- Shortlisted candidates will undergo an assessment test followed by interviews.
Hiring Stages
- Step 1: Online Application
- Step 2: Aptitude/Skill-Based Assessment
- Step 3: Virtual Interview Round
- Step 4: Final HR Discussion and Offer Letter
Apply Now
If you are eager to work in a fast-growing, high-impact environment and contribute to meaningful customer support innovations, this is your chance. Start your journey with Amazon, where innovation meets execution.
Apply Link – Amazon Content Ops Associate Role
Summary
This role offers a strong foundation for anyone looking to enter the e-commerce industry or strengthen their career in catalog management, content operations, or post-purchase support. Amazon provides the right platform for freshers and experienced individuals alike to thrive in a data-driven, collaborative work environment.
Tips for Applicants
1. Understand the Catalog System: Learn how e-commerce platforms like Amazon maintain accurate product catalogs. Understand product metadata, content quality standards, and common catalog errors.
2. Sharpen Your Excel and SQL Skills: Having command over spreadsheets and data queries can give you a competitive edge. Take time to practice functions like VLOOKUP, Pivot Tables, and basic SQL commands.
3. Practice for the Assessment: Expect questions related to logical reasoning, problem-solving, attention to detail, and content analysis. Familiarize yourself with Amazon’s leadership principles.
4. Showcase a Detail-Oriented Mindset: Highlight examples from your academic or professional background where you ensured accuracy and quality. Showcase any experience in content editing, quality assurance, or cataloging.
5. Prepare for Virtual Interviews: Have a stable internet connection, dress professionally, and be ready to explain your strengths in content operations and problem-solving.
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