If you are looking for a work-from-home career in the IT sector, Alphanumeric IT Service Desk Analyst Jobs offer an exciting opportunity. Alphanumeric Systems, a globally respected IT solutions and customer experience provider, is now hiring Service Desk Analysts from India for remote, full-time roles. With a strong global presence and a commitment to employee well-being, Alphanumeric is the right place to build a long-term, rewarding career. Here’s everything you need to know about this opportunity.
About Alphanumeric Systems
Founded over 40 years ago, Alphanumeric Systems is an international leader providing technology solutions, IT support, and customer experience services across industries like healthcare, pharmaceuticals, technology, and more. Known for its employee-first approach, Alphanumeric focuses on creating flexible, inclusive, and growth-oriented workplaces. Their global delivery model ensures you work alongside talented professionals from various countries while growing your skills and advancing your career. Joining Alphanumeric means working for a company that values innovation, learning, and client success.
Role Overview – IT Service Desk Analyst
Position Title: IT Service Desk Analyst
Location: Work from Home (Anywhere in India)
Salary: ₹49,000 gross per month (approximately ₹5.8–6 LPA)
Job Type: Full-Time, Permanent
Shift Timing: Flexible shifts between 6 AM and 8 PM EST (Indian Time flexibility required)
Training Shift: 8 AM to 5 PM EST
The role involves providing first-level IT support to external clients, troubleshooting hardware and software issues, and maintaining detailed records through service management systems.
Key Responsibilities
As a part of the Alphanumeric IT Service Desk Analyst Jobs, you will handle the following responsibilities:
1) IT Support and Troubleshooting
Respond to client calls, emails, and service requests professionally and promptly. Gather and document detailed information from users regarding their issues. Use remote access tools to resolve hardware, software, or login issues. Reset and unlock user accounts when needed.
2) Ticket Management and Documentation
Maintain accurate and updated records of all incidents in the Service Management tool. Escalate complex issues to senior teams while ensuring thorough documentation. Update internal knowledge base with new fixes and troubleshooting tips.
3) Customer Relationship Management
Ensure a pleasant experience for clients during all interactions. Educate users on IT processes and best practices when necessary. Manage multiple queries simultaneously while maintaining high service quality.
4) Compliance and Best Practices
Adhere strictly to Standard Operating Procedures (SOPs). Participate in ongoing training to keep updated with tools and standards. Contribute to process improvements by suggesting enhancements to existing workflows.
Eligibility Criteria
To apply for Alphanumeric IT Service Desk Analyst Jobs, you must meet the following requirements:
Educational Qualifications
Bachelor’s Degree in Computer Science, Information Technology, or related fields. Equivalent work experience can also be considered.
Experience Requirements
At least 1 year of previous IT support or service desk experience, preferably in a call center environment. Freshers with strong technical skills and certifications can also apply.
Technical Skills
Strong knowledge of Microsoft Office 365, especially Outlook and Teams. Experience working with ServiceNow and OKTA platforms is highly preferred. Ability to troubleshoot hardware, software, and basic networking issues. Solid keyboarding, multi-monitor navigation, and data entry skills.
Certifications (Preferred)
A+ Certification or similar technical certifications like CompTIA, ITIL Foundation.
Soft Skills
Excellent written and verbal English communication skills. Strong problem-solving and organizational abilities. Ability to work independently with minimal supervision. Flexible to work in different shifts based on EST time.
Salary and Benefits
1) Salary
₹49,000 gross per month
2) Perks and Benefits
Internet Allowance. Private Health Insurance coverage. Paid professional training before joining active projects. Full-time permanent employment with paid leave benefits. 100% remote work, saving commute time and promoting work-life balance.
Why Join Alphanumeric Systems?
Remote Flexibility: Enjoy the freedom of working remotely from any part of India.
Global Exposure: Collaborate with global teams and international clients.
Career Growth: Access training programs and clear career paths.
Supportive Work Culture: Friendly, collaborative environment promoting personal and professional growth.
Work-Life Balance: Flexible shifts and a supportive team that values your well-being.
How to Apply
Interested candidates can apply directly online. Don’t miss this opportunity to kickstart or advance your IT career.
Apply Link – Alphanumeric IT Service Desk Analyst Jobs
FAQs – Alphanumeric IT Service Desk Analyst Jobs
Is this a work-from-home job?
Yes, this is a 100% remote work opportunity available anywhere in India.
Do I need prior experience to apply?
At least 1 year of IT support experience is preferred. Freshers with relevant technical certifications can also apply.
What shifts will I be working?
You should be flexible to work between 6 AM to 8 PM EST, depending on business needs.
Is training provided after selection?
Yes, Alphanumeric provides paid professional training before you start handling customer queries.
What platforms will I use in this job?
You will primarily work on ServiceNow, OKTA, and Microsoft Office 365 tools.
What benefits will I receive?
Along with a ₹49,000 salary, you will get an internet allowance, health insurance, paid leave benefits, and permanent employment status.
Are there growth opportunities at Alphanumeric?
Yes! High performers are promoted to Senior Service Desk Analysts, Team Leads, and specialized IT roles.
Conclusion
If you are passionate about IT, want the flexibility of working from home, and seek long-term career growth, apply today for Alphanumeric IT Service Desk Analyst Jobs. This is your chance to work in a global organization while enjoying work-life balance, stability, and professional development.